Stateline Subaru

Everyone was very helpful and informative. Jim Sullivan was a great sales person. Customer service was excellent and financing was easy. We are very satisfied with our purchase and experience. Jim Sullivan was a great sales person. Customer service was excellent and financing was easy. We are very satisfied with our purchase and experience. Thanks More

Great service! I brought my daughter Lynda Santos here to lease a new Forester. Brian the sales manager and Josh Archer my sales guy were fantastic! The whole proces I brought my daughter Lynda Santos here to lease a new Forester. Brian the sales manager and Josh Archer my sales guy were fantastic! The whole process went smooth and we got a great deal! If you’re looking for a great deal from great people, go see Josh and Brian at Stateline Subaru! More

Caring follow up. As a senior citizen and a caretaker for my husband with Parkinson's disease, I must have a reliable vehicle. My battery was dead at 7 p.m....I spoke t As a senior citizen and a caretaker for my husband with Parkinson's disease, I must have a reliable vehicle. My battery was dead at 7 p.m....I spoke to Brian/Sales that evening........the next day, I received a call from Nancy Manchester and we made plans to have the vehicle towed in that day. .Kyle/service was prompt in having the vehicle's problem resolved and I was able to pick it up that day. They were caring and showed much compassion for my dilemma.... More

Oil change becomes a brake job. While I appreciate the quality and efficiency of the work at this dealership, I was totally caught off guard when I was told the $65. job was turning While I appreciate the quality and efficiency of the work at this dealership, I was totally caught off guard when I was told the $65. job was turning into a $600. + one. Because it was brakes I feared I would be unsafe if I didn’t have the job done. It might be helpful if the mechanic were the one explaining the situation. I hope the work was actually needed. Of course I have no way of knowing one way or the other. The valet was very polite and helpful. More

Forester for the winter Jonathan was a knowledgeable salesperson and gave me useful information on the test drive. Damien was extremely thorough going through the car button Jonathan was a knowledgeable salesperson and gave me useful information on the test drive. Damien was extremely thorough going through the car button details so I felt acquainted with the vehicle on the ride home. More

Excellent service visit Very helpful service manager. Advised me to add a wheel alignment to my service and offered me a courtesy car. Very efficient and courteous service . Very helpful service manager. Advised me to add a wheel alignment to my service and offered me a courtesy car. Very efficient and courteous service . More

Maintenance and inspection. The workers were all pleasant and helpful. The wait time was quite reasonable. Wait room was pleasant, comfortable, and the complimentary beverage The workers were all pleasant and helpful. The wait time was quite reasonable. Wait room was pleasant, comfortable, and the complimentary beverage was appreciated. The service waited on me at the precise time of the time of my appointment and was punctual. More

Easy and comfortable. Not overly pressured. I really liked my salesman Rick. He was kind and understanding so i trusted him more than most salesman. I had to go back to get my review of the car I really liked my salesman Rick. He was kind and understanding so i trusted him more than most salesman. I had to go back to get my review of the cars many tech abilities and Damien new his stuff. He went over everything as well as helping me set up some presets. They were quite accommodating. More

positives & negatives First the positive . What sealed the deal for me was the professionalism of the salesman , Jonathan Theodat. He was friendly, courteous and very knowl First the positive . What sealed the deal for me was the professionalism of the salesman , Jonathan Theodat. He was friendly, courteous and very knowledgeable about the Crosstrek. In this social media age where a person can buy a car on line without even leaving the confines of their home, the quality of customer service will dictate if the dealership not only survives but thrives. Jonathan Theodat exceeded my expectations in this category. I also want to commend Damian Carvalho for his patience in going over the features of my new car. As a senior citizen, this advanced technology is like a foreign language to me and he went out of his way to make sure I felt comfortable operating the vehicle. My only negative comment was with the sales manager Inna Perez . I did not appreciate her strong arm tactics and condescending remarks with regards to my ambivalence in purchasing the vehicle.. She embarrassed me by stating that the salesman does not get a salary and only gets a commission and since he spent a considerable amount of time with me it should factor in to my decision. While her intentions may have been to help the salesperson, my opinion was that the remark was totally inappropriate. . More