Stateline Chrysler Jeep Dodge Ram

Before I pulled into the parking lot of Stateline, I already had my mind made up that I would encounter the same hassle and headache I had experienced at other dealerships. I was relieved to find my e already had my mind made up that I would encounter the same hassle and headache I had experienced at other dealerships. I was relieved to find my experience anything but a hassle or headache. From the time I stepped out of my vehicle and was greeted by James, to the day I purchased my new vehicle, I truly felt that James and the staff at Stateline were doing everything in their power to get me in the vehicle I wanted for a very fair price. I felt at ease and excited to purchase a car instead of pressured and hassled with. I was looking for not only the right vehicle for me but, the right dealership that made this experience fun and easy! I chose to write this review because I had such an awesome experience that I will be recommending everyone in need of a new or used vehicle, to James Morris and the rest of the staff at Stateline! Thank you James and Stateline for such a personable and positive experience while purchasing my very first brand new vehicle! More

I was very impressed with Ms. Parajon, she was friendly, professional and a joy to work with. My issue is with the finance person I dealt with. He was relentless in his attempts to get me to purchase ga professional and a joy to work with. My issue is with the finance person I dealt with. He was relentless in his attempts to get me to purchase gap insurance and a extended warranty on the used vehicle I was buying. I told him repeatedly that I did not want the insurance or the warranty and had to get down right nasty with him to get him to stop. He then when on state that he could only get me a lower interest rate if I purchased the warranty. Total BS! I told him I knew for a fact that my own bank could beat him by several percentage points and I was ready to walk away from the deal. Only then did he "rework" the numbers and get me the interest rate that someone with excellent credit deserves. At this point I was very unhappy. Be advised that this dealer charges $599.00 document fee and $499.00 EnviroGuard protection package on all of their vehicles. So you are out $1098.00 dollars just to buy a vehicle from them. They had the car I wanted, been trying to find for months, so I paid. My advice, have outside finance approved before you arrive, do your homework and stand your ground! More

I enjoyed the straight forward car dealing - no gimics. Will was a pleasure to deal with and dealership provoided good service and delivered everything as promised. Will was a pleasure to deal with and dealership provoided good service and delivered everything as promised. More

Stateline Chrysler is a great dealership where they really care about you personally. Chuck and Billy Rae are awesome. The dealership goes above and beyond. Chuck Feemster and Billy Rae are the exampl really care about you personally. Chuck and Billy Rae are awesome. The dealership goes above and beyond. Chuck Feemster and Billy Rae are the example everyone needs to follow. Thanks so much Stateline Chrysler for making my dreams come true. Thanks Chuck and Billy Rae, you are the best! More

Will Smith is very professional and went overboard to Will Smith is very professional and went overboard to handle all of my needs through the sales and service process. He did absolutely everything to Will Smith is very professional and went overboard to handle all of my needs through the sales and service process. He did absolutely everything to accommodate my needs. You have an incredible asset in Will Smith. However, the gentleman that handled the financial paperwork was overbearing and pushing regarding the extended warranty. I am turned off, completely, by arm-twisting. Therefore, my "friendliness" rating was reduced. More

My wife and I were very pleased with the service and overall experience we had at Stateline Chrysler Jeep Dodge dealership. From the moment we walked in the door we were treated fair and made to feel co overall experience we had at Stateline Chrysler Jeep Dodge dealership. From the moment we walked in the door we were treated fair and made to feel comfortable. The car buying experience is not typically one that anyone WANTS to go through. With 3 children it is even less desirable of a situation to be in. Accessible play area, wifi, test vehicles being brought up to us, and NOT having to fill out paperwork right off the street were just a few of the things that made trudging through the experience a pleasant one at your dealership. Wilfredo made it a point to show product knowldege, and express his belief to buy what makes you happy, regardless of who is selling it. At other dealerships we received many sales tactics that left a sour taste in our mouths. Some trashed the competition, belittled our current vehicle, spoke down to my wife, and even in cases dismissed questions we had that they couldnt answer. These souring tactics were NOT an issue at Stateline. At stateline we were quickly introduced to the store Manager, shown product within minutes of walking in the door(very important when shopping with children), and asked (not pushed to fill out forms) what we wanted/needed and where we needed payments to be to make it happen. Even upon returning to Stateline within 10 minutes of close, we were offered a second drive of the vehicle to get a feel for the night drive. At the end of the day, we both felt that we got the most car and feature for our money and were treated like a friend. Im a firm believer in the customer service experience and it carrying at least 30% of our buying decisions. At Stateline this experience met and exceed our expecations and ultimately resulted in a purchase. Thanks again More

The knowledge and salesmanship of James Morris during my recent purchase of a new Dodge Charger SRT8 was very impressive. I would not hesitate to work with James and State Line Chrysler Jeep Dodge in the f recent purchase of a new Dodge Charger SRT8 was very impressive. I would not hesitate to work with James and State Line Chrysler Jeep Dodge in the future. More

Jamal did a very good job of describing the features of my new '12 Dodge Charger. He also took his time and was thorough and detailed throughout the whole process. It was a very good experience and tha my new '12 Dodge Charger. He also took his time and was thorough and detailed throughout the whole process. It was a very good experience and thanks! David G. Smith More

Will Smith at Stateline was my salesperson who helped me pick out and lease my new Jeep. He was extermely knowledgeable. Will placed me at ease and I built trust with him after he immediately let me know t pick out and lease my new Jeep. He was extermely knowledgeable. Will placed me at ease and I built trust with him after he immediately let me know that a feature I thought I wanted was not worth it for my intended purposes, regardless that the feature would have increased the price of the Jeep I was going to purchase. Buying a car is stressful and can be a long tiring process, but after being at the car dealership for five and a half hours I was happy that Will was there to help us through every step with detailed explaination of the car, the buying process, and finance options. I highly suggest Stateline and Will Smith if you are looking to purchase a Jeep. I love mine and it has everything I wanted within my price range, you can't ask for anything more. More

Jim and Jason were very friendly, informative and helpful during then sales process. I first visited the dealership in November, then again in January and again today to finally make the purchase. They wer during then sales process. I first visited the dealership in November, then again in January and again today to finally make the purchase. They were very accommodating and patient with us, answered our questions, took us on test drives, emailed us, etc.... During the purchase and financing, joe was very friendly and professional and made the process quick and easy. It was a real pleasure dealing with all of the Fiat team and I would definitely recommend them again! Thank you! -Jennifer Cichonski More