Stateline Chrysler Jeep Dodge Ram

This dealership is awful. They took a week longer to fix my hail damage the first time I went there. The next time I went there to get a spare key made and I had to go back twice because they gave me anothe my hail damage the first time I went there. The next time I went there to get a spare key made and I had to go back twice because they gave me another defective key. Now I'm back for service and they didn't even have the appointment I scheduled two weeks in advance in their computer. I expect more after buying a $40k dodge challenger from them. More

Purchasing a car at Stateline was a great experience. Everyone we came in contact with was very friendly and courteous. Our sales consultant, Neale, was very patient and made us feel like family since we Everyone we came in contact with was very friendly and courteous. Our sales consultant, Neale, was very patient and made us feel like family since we had our three children with us. The pocess of buying the car went very smooth. We never felt uncomfortable or pressured to make a decision. Neale went out of his way to help us get the car we wanted. I would definitely buy another car there and would reccomend this dealership to others. More

we went to buy a new chrysler 200 convertible. The trade in and negotiations went quite well. Upon delivery of the vehicle it was discovered that a few places needed to be touched up (minor sratches, a coup in and negotiations went quite well. Upon delivery of the vehicle it was discovered that a few places needed to be touched up (minor sratches, a couple of small dents and some bad paint). We were advised by James Morris to bring in the car on June 11 to be fixed. The dealership provided a courtsey rental car. After that the whole tenor of the dealership and especially James Morris changed.After contacting the dealership numerous times by phone, three personal visits and filing a formal complaint with Chrysler corp, the car was finally ready on July 6th.Took the 4 weeks to do a four day job. Although the car paint issues were fixed satisfactorily, the biggest complaint that we have is the attitude of the front office of the dealership whenever we called. The salesman, James Morris, told both my wife and i that he had nothing to do with it and was out of the loop (naturally he had already gotten his commision and did not want to be bothered any more) We kept getting conflicting answers by James and other New car sales management and they never lived up to what they promised. More

Everyone should follow Andrea Parajon lead! She did a great job. This is the 5th car bought at this location the best experience by far. If the service department can step it up I will be a happy cust great job. This is the 5th car bought at this location the best experience by far. If the service department can step it up I will be a happy customer, which has not happened in the past. Also I question the added plans I was sold in financing being told one thing and getting home and reading the fine print makes you wonder. Just saying. Over all a good experience. Thanks, Troy mitchell More

My experience with Stateline was a pleasant surprise. The negotiation process was painless and went very smooth. Cory Hartley was very helpful and attentive. I will definitely consider Stateline for my The negotiation process was painless and went very smooth. Cory Hartley was very helpful and attentive. I will definitely consider Stateline for my next purchase. More

Mr. French greeted me as soon as I got out of my car. Normally that would not be that appealing because I'd prefer to look around a bit and not be subjected to a "hard sell". But Mr. French was very enga Normally that would not be that appealing because I'd prefer to look around a bit and not be subjected to a "hard sell". But Mr. French was very engaging and certainly did not press or hard sell me on anything. He was very attentive to our needs which were quite different - I was buying a used car for my daughter and a new car for me. We spent several hours together and he gave me his full attention, he offered us beverages on a very hot day, and he showed us many alternatives for us to consider. This whole experience was perhaps the best I've had at a car dealership and I have purchased 4 new BMW's in the past, a new Yukon Denali XL, and several other cars. I am accustomed to excellent service and the entire team at Stateline provided that and much more. I am very pleased with the service and with the cars as well. Frankly, I had never considered purchasing a Chrysler prior to entering the dealership and it was my daughter who wanted to look at Jeeps. I walked out purchasing two cars! Scott Allison Charlotte, NC More

I went to Stateline Chrysler Jeep Dodge in Fort Mill, SC on the 4th of July to check out a car I had been looking at online for several weeks. I didn't really think I was going to purchase it, although it d on the 4th of July to check out a car I had been looking at online for several weeks. I didn't really think I was going to purchase it, although it did meet my criteria to a tee; it was a pre-owned red chrysler sebring convertible with a black top and fabric seats and low mileage for the year of the car. I first met Will; he was waiting for me when I pulled up at the dealership because I had called and made an appointment to test drive the car. He was very friendly, although professional, and after preliminary paperwork, we went on a test drive. I fell in love with the car, but as a divorced single woman who has had to make my own decisions about large purchases, I was apprehensive about negotiating the right price for me, in addition to the horror stories one hears about women going into a car dealership and being taken advantage of. Will Smith put me at ease, we had good conversation and we negotiated back and forth. I did not realize that the fact I was at the dealership for 3 solid hours was unusual in its length, as I had never purchased a vehicle on my own. I had a bottom price in mind that was comfortable for me; poor Will, I had him running back and forth between me and the sales manager for hours until we finally agreed upon a price that made me happy, which is the bottom line, isn't it? Anyway, what I want to say is that for me personally, Will Smith was extremely accommodating in his service to me, and when I was getting ready to leave, he and I gave each other a big hug! I mean after all, we were in the trenches together for 3 hours, right? I will definitely recommend this dealership to friends and associates of mine. The car was pristine in appearance and I felt like a new woman driving off the car lot. To say that buying a vehicle was a pleasant experience almost sounds strange, but for me it was! Christina Palmer More

The dealership was very helpful in getting me a great deal on the new car and a great deal on the trade-in value of my existing car. They were very friendly and didn't exert a lot of pressure on me, the deal on the new car and a great deal on the trade-in value of my existing car. They were very friendly and didn't exert a lot of pressure on me, the customer. They were able to answer all of my questions pertaining to the purchase since this was my first car purchase. More

Everything was great from the moment I pulled on the lot! They were very helpful & explained all my options. I would recommend to anyone looking to buy a car without hassle. They were very helpful & explained all my options. I would recommend to anyone looking to buy a car without hassle. More

CORY DID A GREAT JOB. VERY PATIENT AND ANSWERED ALL OF MY QUESTIONS. DIDN'T FEEL PRESSURED OR THAT HE WAS IN A HURRY TO SELL AT ANY EXPENSE. WILL RECOMMEND DEALERSHIP AND LOOK FORWARD TO USING MY JEEP. MY QUESTIONS. DIDN'T FEEL PRESSURED OR THAT HE WAS IN A HURRY TO SELL AT ANY EXPENSE. WILL RECOMMEND DEALERSHIP AND LOOK FORWARD TO USING MY JEEP. More