Stateline Chrysler Jeep Dodge Ram

Both Perry and Chris worked with us to answer all of our questions about the Chrysler 300 we were considering purchasing. They were extremely courteous and helpful. When the Sales/Financial Manager was invo questions about the Chrysler 300 we were considering purchasing. They were extremely courteous and helpful. When the Sales/Financial Manager was involved with the closing of the deal, we discussed what I thought the trade-in value should be for our vehicles and why, as well as, our consideration of talking with another dealership. Everyone came back with an out of the door offer that we felt we could not pass up. There was one area I think Stateline should improve, it was the explanation and description of the Care Packages and Extended Service Contracts. One Thursday, this was rushed and not explaned very well by the financial staff assigned to us at this end of the deal. We did not complete the cash sale until Friday, the following day and we ended up with a different financial staff member. As it turned out we did purchase a Care Package eventhough there was a misunderstanding as to what we were supposed to get for the cost quoted to us on Thursday. We were apprehensive to consider another package because of the previous misunderstanding. We have been extremely loyal Chrysler and Dodge customers since 1985 and since that time purchased or leased (18) vehicles. There is one factor with the purchase and leasing process that has not improved since 1985 at the dealerships. It always takes way too long to complete the paperwork. This process is at a minimum usually takes (3 to 4) hours, when we were involved as a CDI customer. That amount of time is a huge burden to the buyer. At Stateline we expended (5) hours on Thursday and another (1 1/2) hours on Friday before we drove away with our new car - way too long. Our process only involved a discussion and negotiation on a single inventory car. In general, this process needs to be streamlined by all of the dealerships for a better buying experience by the consumer. More

EXCELLENT SERVICE!! THATS WHY I HAVE BOUGHT 3 JEEPS FROM STATELINE NOW!! THEY NEVER GIVE UP ! WILL SMITH WAS AWESOME AS WELL AS THE WHOLE STAFF ! THANKS FOR THE NEW JEEP AND ITS EVEN RED EXACTLY WHAT I WANT STATELINE NOW!! THEY NEVER GIVE UP ! WILL SMITH WAS AWESOME AS WELL AS THE WHOLE STAFF ! THANKS FOR THE NEW JEEP AND ITS EVEN RED EXACTLY WHAT I WANTED, COULDNT BE HAPPIER THANKS TO WILL AND STATELINE CREW. STATELINE IS THE BOMB :) More

We went to test drive a Challenger we saw on the internet (at a different dealership 150 miles away) to make sure we liked the ride, but after showing us several different options and being specific about ea (at a different dealership 150 miles away) to make sure we liked the ride, but after showing us several different options and being specific about each option, we found a car we liked much better. We did not feel pressured to purchase and negotiating a price was painless. During the finance portion I would have liked to have more details/brochures explaining what each item covered and how to use it when needed. Do I contact the dealership or some one else? Everyone was very pleasant and friendly and they showed us around the dealership so we would know what to do when going for future service on the car. I have been a GM customer up until this purchase and I know that I made the right choice choosing a Dodge this time. Love the car!! Next day I noticed I was having trouble with the paint showing light scratches, but I am taking it back to them on Wednesday to see what they will do for me or if my warranty with take care of it. We will see...... More

I was very impressed with Matt schroeder and the dealership team they have the best customer no pressure experience I've ever experienced. They made it easy in and help me get exactly what I wanted. dealership team they have the best customer no pressure experience I've ever experienced. They made it easy in and help me get exactly what I wanted. More

Andrea was very concerned about our needs and tried to address each concern in a timely fashion. She was concerned that we were very happy with our purchase. address each concern in a timely fashion. She was concerned that we were very happy with our purchase. More

Let me say that the overall experience was great, they are not the classic pushy sales people you might find in other dealership. What i liked that they understand you are making a big financial step and are not the classic pushy sales people you might find in other dealership. What i liked that they understand you are making a big financial step and because of this they treat you with respect. More

Joe was great to work with, he didn't push anything at me and knew what I needed and helped make that happen. Will do business with them again in the future! at me and knew what I needed and helped make that happen. Will do business with them again in the future! More

I probably could have negotiated a better price for the vehicle, but overall, I was pleased with the outcome. Cedric was a pleasure to deal with....even helped my daughter unload her belongings from the t vehicle, but overall, I was pleased with the outcome. Cedric was a pleasure to deal with....even helped my daughter unload her belongings from the trunk of her old vehicle. This is my second experience purchasing a vehicle @Stateline and must say overall, I am pleased. More

Andrea, Thank you for helping us find the right car Andrea, Thank you for helping us find the right car for our family! We love it. We appreciate your training on how to use some of the new features. Andrea, Thank you for helping us find the right car for our family! We love it. We appreciate your training on how to use some of the new features. We appreciate you making the car buying process so much easier. Thanks again for all your help, Jack and Donna More

I visited several Jeep dealerships in both North and South Carolina. Stateline was the only one that asked me what vehicle and options I was looking and for the opportunity to find what I wanted from an South Carolina. Stateline was the only one that asked me what vehicle and options I was looking and for the opportunity to find what I wanted from another dealer and have it shipped to this dealership. We didn't discuss price very much, Sales Manager quoted me a price that was very much in the range of other dealership quotes and what I was willing to pay. Staff were friendly, courteous, and kept me well informed during the entire process (which took 5 days to complete from my initial visit to sales closeout).. More