Stateline CJDR

Delivery of 2018 Grand Cherokee Highlander I did my homework on vehicle for 2-weeks and ended up at StateLine because they had the exact vehicle and color I was looking for. Upon arrival on Th I did my homework on vehicle for 2-weeks and ended up at StateLine because they had the exact vehicle and color I was looking for. Upon arrival on Thursday morning August 16th it was brought to my attention that vehicle was being used by a manager as a demo. No big deal, vehicle had 1523 miles on it. I sit down and make the deal, put down $300.00 and went back that evening to complete sale (paperwork). I was told in full confidence that the vehicle would be reconditioned as if it had 0 miles on it. I told them I was not in a rush to pick up the vehicle cuz there was a few things that needed to be done besides the reconditioning. 6-days later on Wednesday August 22nd I’m told I have an appointment to take delivery of the vehicle at 6:00 pm. When I arrived vehicle was not ready and told it was still being detailed. 45- minutes later vehicle was pulled up. My wife and I inspect the interior of vehicle and find 2- empty packs of cigarette’s in center console which I brought to sales manager, ( I was told that no one smoked in the vehicle) there was white dust in the leather crevices of seats which we determined the following day to be cigarette ashes and a sticky substance on passenger seat in a few spots which I was able to remove with my finger nail. No floor mats which was one of the things I stressed I wanted before I took delivery. At 7:00 pm floor mats are found and installed and 2nd key had to be located and handed to us as well. No one took time to deliver the vehicle professionally. We were not shown how to operate any of the vehicles features what so ever before we left. The next day my wife uses the vehicle’s cabin Ac System and it reeks of cigarette smoke. We are both none smokers and it’s a horrible smell in a $50,000.00 vehicle. Since then I have been in touch with 2- GM’s (Al Viera and Damon Massey) and expressed my dissatisfaction and unpleasant experience with the service I was given. They are picking the vehicle up at my house on Friday August 24th to do a full recondition once again. My wife expressed that she wants the cabin air filters changed as well. Hopefully this rectify’s the smell in the vehicle. If everything is taken care of correctly I’ll be sure to adjust my rating.. More

GREAT BUYING EXPERIENCE I recently purchased a 2018 Jeep Compass, which I absolutely love. Tom and Joe were very professional and courteous, I never once felt pressured d I recently purchased a 2018 Jeep Compass, which I absolutely love. Tom and Joe were very professional and courteous, I never once felt pressured during my car buying experience. Tom and Joe were very personal and professional. They bent over backwards to get me their lowest best price possible on my vehicle. I would highly recommend buying your next vehicle here. You will not regret it. More

Easy, Quick, Well-Priced Deal and Enjoyable Experience Mike was awesome! Direct, to the point, he did not waste our time. He listened to what we wanted, what our budget was and got us into our dream truck! Mike was awesome! Direct, to the point, he did not waste our time. He listened to what we wanted, what our budget was and got us into our dream truck! He made it happen! The team of professionals were also super! We will continue to go there to service my new truck and to purchase future vehicles for our family. More

Good but need to improve their telephone service Was hung up on three times calling to make an appointment until I told the operator not to transfer me unless someone was able to help me. No where t Was hung up on three times calling to make an appointment until I told the operator not to transfer me unless someone was able to help me. No where to park, just horrible. Agent was very hospitable. Service was done in allotted time but car sat out front done for 10 minutes till the agent gave me the paperwork and keys. More

Recall #3 Guys at the counter seemed less than interested but managed to do the job. I think they should at least act as if they are motivated in helping people Guys at the counter seemed less than interested but managed to do the job. I think they should at least act as if they are motivated in helping people. More

Great experience I was very pleased with the customer service. Very helpful and considerate towards my wants and needs as well as supportive/informative throughout the I was very pleased with the customer service. Very helpful and considerate towards my wants and needs as well as supportive/informative throughout the completion of purchase process. More

Mike was awesome Mike took time out of his busy work day to sit down with a walk in appointment with me at the dealership. Excellent service very efficient in every ta Mike took time out of his busy work day to sit down with a walk in appointment with me at the dealership. Excellent service very efficient in every task he encountered with me. I recommend if you are buying a new car to go to Mike! I recieved a Subaru WRX 2018 in a short period of time! More

cares about customer there was a little mix up with the vehicle that I was purchasing, however Tom and the sales management went above to make up for it. happy with my cho there was a little mix up with the vehicle that I was purchasing, however Tom and the sales management went above to make up for it. happy with my choice. More

Xtreme purple rubicon Easy to deal. I knew what I wanted and they listened. Got the vehicle I wanted at the price I wanted. No bs back and forth. Easy to deal. I knew what I wanted and they listened. Got the vehicle I wanted at the price I wanted. No bs back and forth. More

Sunroof repair Brought my Jeep Renegade in for leaking sunroofs. They told me 2 new panels needed to be ordered and they would call me when they came in. 2 weeks lat Brought my Jeep Renegade in for leaking sunroofs. They told me 2 new panels needed to be ordered and they would call me when they came in. 2 weeks later still had not heard from them. Went by after trying to call them 3 times and kept getting their answering machine. I was told my parts had been in for over a week. When I asked why I was never called the man replied I don't know I was not the person assigned to your job. So much for customer satisfaction... now almost 4 weeks later my jeep is going in to be fixed. More