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Stateline Auto Ranch Subaru - Service Center

Fruitland, ID

4.2
51 Reviews

51 Reviews of Stateline Auto Ranch Subaru - Service Center

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April 19, 2025

Easy to schedule. Nice clean facilities. Robert Head is a very good service manager. Has lots of knowledge. More

by TJYANKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT HEAD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Stateline Auto Ranch Subaru responded

Thank you for the great feedback. We appreciate your business. Sincerely, Dillon McCurry/GM

April 10, 2025

Service was fast and professional. Very nice waiting area and amenities. All employees are curtious and friendly. More

by IGOTAGAME4U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT HEAD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Stateline Auto Ranch Subaru responded

Thank you for sharing your feedback and assigning a 5-star rating! It is very important to our dealership that we earn the trust of our guests and provide them with a hassle-free, kind experience. We look forward to seeing you again at your next service. Sincerely, Marcos Sanchez/Service Manager

April 09, 2025

Stateline Auto in Fruitland USED to have the best customer service, especially in the parts department. The service we have received over the past six months or so has been absolutely appalling!! W More

by JLOPEZ56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Valantino
Apr 14, 2025 -

Stateline Auto Ranch Subaru responded

Based on the information you provided I have tried to identify you so I could reach out to you. Unfortunately, I am at a loss on how to contact you, please reach out to me personally, so we can talk about the specifics of your experience. Our customers are our top priority, and I appologize that you have had such a bad experience. I want to fix this issue immediately. Thank you for bringing it to my attention. Sincerely, Dillon McCurry/GM

April 09, 2025

This dealership does not take walk in oil changes as advertised. The online scheduling is not user friendly. More

by SDARRAH12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not sure of the names
Apr 15, 2025 -

Stateline Auto Ranch Subaru responded

Thank you for taking the time to bring this to our attention. We DO provide express service, which is walk in oil changes. From time to time, a guest may have a short, in most cases, less than a 1-hour wait time for this service. I would like the opportunity to talk to you about what happened and have the change to rectify this. Please contact me at your convenience, marcoss@autoranchgroup.com. Thank you for your time. Sincerely, Marcos Sanchez/Service Manager

April 04, 2025

Made an appt for service, when I got there dealer said they didn't have time that day. I drove from Cambridge, so I was not happy about the waste of my time. Had to replace same part that was replaced 6 m More

by SANDYBREWER22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcos Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT HEAD
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valentino Sanchez
Apr 15, 2025 -

Stateline Auto Ranch Subaru responded

I am terribly sorry to hear about the negative experience you had at our dealership. We were able to get your repair done, and it was covered under warranty. Our customers are our top priority and I would like the opportunity to talk with you. Please contact me at your earliest convenience so we can resolve this. Thank you, Marcos Sanchez/Service Manager

April 02, 2025

I have been happy in the past but not so much recently. On my last oil change service 2 air filters were replaced without consulting me first and you charges have greatly exceeded quoted cost and seem exce More

by MWALDRUPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valentino Sanchez
Apr 15, 2025 -

Stateline Auto Ranch Subaru responded

This is not the kind of experience we seek to provide. Please contact us when you can so we can address this together and rectify this issue. Marcoss@autoranchgroup.com Sincerely, Marcos Sanchez/Service Manager

March 28, 2025

We have been very happy with Stateline Subaru until recently. The new person in the service department needs to spend more time listening to the customer and less time talking about himself and how muc More

by BCHENSHAW2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT HEAD
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2025

we bought new tires there and had to bring them back and they are rough More

by BARBMARTIN44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ROBERT HEAD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Stateline Auto Ranch Subaru responded

Thank you for bringing this to our attention. I would like to better understand what the problem was. Can you please contact me at your earliest convenience. Marcoss@autoranchgroup.com Sincerely, Marcos Sanchez/Service Manager

March 18, 2025

Very friendly and courteous. I appreciated seeing the filters and seeing what needed to be done. Thank you ! More

by VICKICRANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT HEAD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis
March 14, 2025

Robert H was the most knowledgeable, helpful and personable service representative I have dealt with in the 40 years I have had my vehicles serviced at dealerships. I so appreciate the way he thorou More

by Jgambino53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT HEAD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Stateline Auto Ranch Subaru responded

Thank you for the great feedback. We appreciate your business. Sincerely, Marcos Sanchez/Service Manager

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