State Line Nissan - Service Center

Fast. I had an 8am service appointment to replace a recalled part. They said it would take an hour, so from previous experiences elsewhere I blocked off 2 h I had an 8am service appointment to replace a recalled part. They said it would take an hour, so from previous experiences elsewhere I blocked off 2 hours to get it done. A few minutes after 9 it was done and I was on my way, very pleasantly surprised! More

Cautious, yet satisfied My initial Service Advisor, for the most part was thorough with my Xterra’s evaluation. Very accommodating with payments and timelines for completion. My initial Service Advisor, for the most part was thorough with my Xterra’s evaluation. Very accommodating with payments and timelines for completion. The day of my scheduled appointment to fix my brake light issues, I was told there was an accrued cost for the fix. The servicing ptech discovered the true issue for my brake lights and was informed, I will be charged for another diagnostic. Stunned. Stunned was my feeling to this explanation. I responded this issue should have been found on the initial diagnosis. This disappointment adds to my caution and lack of confidence in this Service department. A couple of years ago, I had my tires rotated. My wife found a Lug nut on our Driveway. Three of the four tires, the lugs were loose. One tire had two lugs missing. Scared. To say the least. Jeff Johnson, corrected that issue and now this oversight. I appreciate this person. Incorrectly rotated tire could have cause damaged or worse injury. Mr. Johnson took the time again to reassures me my Xterra would be taken care of. More

Service My car broke down on I was stuck on the side of the road, I called John and he took care of the situation right away. He managed to tow my car for me My car broke down on I was stuck on the side of the road, I called John and he took care of the situation right away. He managed to tow my car for me and get it fixed right away. More

Great Service Easy and professional. Not over priced and did work asked for.No mess made in my car and was actually a little cleaner when I left. Easy and professional. Not over priced and did work asked for.No mess made in my car and was actually a little cleaner when I left. More

Top Notch!!! State Line Nissan service department is excellent in getting me in and out for my oil changes. I purchased lifetime oil change and tire rotation serv State Line Nissan service department is excellent in getting me in and out for my oil changes. I purchased lifetime oil change and tire rotation service when I purchased my Nissan Cube....it is hands-down the best and most reliable vehicle I've ever owned. The service department is very proactive in letting me know about my required maintenance and they have always answered all my questions. More

Excellent service Justin always takes good care of me whenever I need anything done to my car. I appreciate the speedy service & open communication about how things are Justin always takes good care of me whenever I need anything done to my car. I appreciate the speedy service & open communication about how things are going. More

Oil change We took our 2014 in for routine oil change oil filter and wiper blades. All done well. We appreciate being treated as valued customers always We took our 2014 in for routine oil change oil filter and wiper blades. All done well. We appreciate being treated as valued customers always More

Very Personal service Jeff Johnson is the best service advisor, trust his advice when I have concerns about what needs to be done. Overall service center is very customer f Jeff Johnson is the best service advisor, trust his advice when I have concerns about what needs to be done. Overall service center is very customer friendly More

Oil Change Overall, wasn’t a great experience. I scheduled a service and still waited 45 minutes + for an oil change. Customer service wasn’t the best. Overall, wasn’t a great experience. I scheduled a service and still waited 45 minutes + for an oil change. Customer service wasn’t the best. More

dishonest and lack of integrity! my car was purchased brand new 1.5 years ago. was told to monitor battery in first few months of ownership, finally last week car died the day after r my car was purchased brand new 1.5 years ago. was told to monitor battery in first few months of ownership, finally last week car died the day after routine service. brought it back they wanted me to buy a new battery knowing i was in a hurry for work. battery was not covered despite the fact it was only a year and a half years old. they told me my air filter needs attention when it was supposed to have been replaced about a 3 months prior at State Line Nissan, their shop. top of my vehicle was starting to rust, and brought to their attention around 30k miles and was told not covered. driver seat is loose and squeeks since day one, and the clear bra they installed came loose due to air bubbles in the film. after, months of following up with them, they finally made attempt, but instead of removing the entire piece on the hood and bumper, they cut a small section out to replace and ended up cuuting into the paint. that has not been resolved. been getting the run around since. i have gone back to the their dealership multiple times (probably over 10 times) non of it were documented in their system. they don't document services or compaints as they should, the oil change indicator light came on about 1k earlier than the mielage sticker on the winshield, and this was from the same visit as the routine maintenance visit above, where air filter change was supposed to have been done , which made me question 'was my oil and air filter really done during that visit'. if i hadn't purchased the maintenance plan when i bought the car, then i would have stopped going back. More