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252 Reviews of State Line Nissan - Service Center
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November 21, 2018
I all ways come here . I will only bring my car here . I will not let any one esle work on my car but this location . I will only bring my car here . I will not let any one esle work on my car but this location More
by MAMAMO81694
Verified CustomerEmployees Worked With
November 20, 2018
Two plus hours for an oil change. What rating would you give I called last Friday and specifically asked what day this week would not be busy for an oil change and tire rotation. I was told that Monday was the b I called last Friday and specifically asked what day this week would not be busy for an oil change and tire rotation. I was told that Monday was the best and 11:00 AM would work. I pulled up and saw three vehicles parked outside the garage door and I should have just turned around. I went inside and stood for five minutes waiting for someone to help get this process started and then went into a packed waiting room after waiting an hour a woman pulled a salesman aside and said she had been waiting since 10:00 AM and they had not even started on her car yet! Others also made the same comment how long they had been waiting and even said if they knew it would be this long they would have come in another time. All they asked was a courtesy call to tell them the service shop was behind. Finally after two hours a person came out to tell me that they had the oil changed and tires rotated but that they suggested that I have the battery terminals cleaned off as they saw corrosion. (This is the same thing they told me at the last oil change which I refused) I asked if they would just clean it up and they said it would be $35. The tire rotation was $25! So I asked if they could simply clean it as a good customer service practice and she said no even though I had been waiting that long. I get free oil changes as a result of buying my car there but you know what, I an considering paying to get it done elsewhere to avoid the dysfunctional way you operate. It was the worst experience I have had in a long time. As an aside, the salesman promised free oil changes for those who were waiting for so long and I never saw him come back into the room. The woman who was there an hour before me was still waiting when I left. Incredible. None of the people gave me there name so I don't know who was involved. The person who refused to clean the battery terminal as a courtesy was female. More
by JEFFREYL1
Employees Worked With
Other Employees :
He did paperworkn while I stood in front of him waiting for five minutes when I arrived
November 20, 2018
Winterizing the Vehicle. Once again, I came to this particular Dealership to have my vehicle serviced and winterize for the upcoming winter season. They were exceptional with Once again, I came to this particular Dealership to have my vehicle serviced and winterize for the upcoming winter season. They were exceptional with everything from Customer Service to appearance of the facility, detailing everything that was being done with the vehicle and why it was necessary or recommended. They had clean restrooms and nicely stocked snacks and bottled water, fresh coffee with all the essentials, free Wifi. More
by WILLIE.CAPERS
Employees Worked With
November 20, 2018
Timely service experience Every helpful with mileage maintenance. Helpful on staying on top of recalls and what needs to be done at the time of service. Great customer service. Every helpful with mileage maintenance. Helpful on staying on top of recalls and what needs to be done at the time of service. Great customer service.💯 More
by DANIELSJACQUELINE9
November 20, 2018
Jeff was extremely friendly and honest Jeff explained that they were short two mechanics because of the holiday and assured we would be finished in a reasonable amount of time. He called sa Jeff explained that they were short two mechanics because of the holiday and assured we would be finished in a reasonable amount of time. He called said the car was ready before the estimated time. More
by Danny P
Employees Worked With
Other Employees :
Bobby , Jeff Johnson, Sammy Nasr
November 19, 2018
Friendly and efficient. I bought my first Nissan in 1995 and I have always had my car serviced at the 103rd Street location. I have always found the employees friendly, atte I bought my first Nissan in 1995 and I have always had my car serviced at the 103rd Street location. I have always found the employees friendly, attentive and willing to work with the customer. Thank you. More
by TFWILKERSON
Employees Worked With
November 19, 2018
Horrible went in cause had a blown fuse my insurance said they would cover it just get a diagnostic and have nissan call us before they do anything once i they went in cause had a blown fuse my insurance said they would cover it just get a diagnostic and have nissan call us before they do anything once i they finshed diagnostics insurance said they were not coverin it cause it was a blown fuse but instead of nissan callin me confirming i had money to pay for it they just went on did all work then called sayin i owe 70 dollars or i can not get my car back this is bs cause i didnt expect to pay anything cause if i did i wouldve put it off cause i didnt have money for it atm so you guys need better customer service communication More
by russnlmg
Employees Worked With
Was a female in service department
November 17, 2018
Service Justin is a great asset for the service Dept. He is always friendly and careful to explain the service before and after each time I am there. Justin is a great asset for the service Dept. He is always friendly and careful to explain the service before and after each time I am there. More
by ROBERTDWILTSHIRE
Employees Worked With
November 17, 2018
Profesional They were so helpful, profesional and took the time to explain everything And the price was very reasonable. I will totally recomend to friends and They were so helpful, profesional and took the time to explain everything And the price was very reasonable. I will totally recomend to friends and family. More
by Laschicas
Employees Worked With
Jonny Grogan
November 16, 2018
Good Experience Bought my car at State Line Nisson and have all all maintenance done by them. They are very accommodating and easy to talk with. Waiting for car is ma Bought my car at State Line Nisson and have all all maintenance done by them. They are very accommodating and easy to talk with. Waiting for car is made comfortable by free coffee and a few snacks. I recommend their Service Department. More
by CECE64109
Employees Worked With
Jonny Grogan
