Starling Chevrolet - Service Center

Poor Service Experience Battery light came on in suburban. Called Service Dept and was told it was not an immediate service need. Made appointment for service at 10 am next m Battery light came on in suburban. Called Service Dept and was told it was not an immediate service need. Made appointment for service at 10 am next morning. At 8 am next morning my car died on the side of the road. Car towed to MP Chevrolet at 9 am. Tow truck driver told service rep that the alternator was dead. At 11 am service rep for MP Chev said that they were 'running diagnostics' and that it could take 'hours' to diagnose the problem. A while later another service rep said that they hadn't looked at my car yet because they were still working on cars from the previous day. It took 5 1/2 hours for MP Chevrolet Service to look at my engine, diagnose the problem and fix my dead alternator even with parts in-stock. Poor advice from service reps, and poor, misleading communication from service reps. More

equinox 2014 MR. Shaffer service my car on oct 2nd and he was very courteous and pleasant my overall experience was excellent, thank you so very much. MR. Shaffer service my car on oct 2nd and he was very courteous and pleasant my overall experience was excellent, thank you so very much. More

Vehicle Service Service light came on in my vehicle. I took car in unscheduled the next morning, where Frank immediately got my in. My car was finished by 11am same Service light came on in my vehicle. I took car in unscheduled the next morning, where Frank immediately got my in. My car was finished by 11am same day, no issues. This is my 2 experience with Frank and both times I've received excellent service. Highly recommend Mt Pleasant Chevrolet Service department. More

Great Vehicle Service The service department listened to my laundry list of repairs and requested diagnostics that I had created for them. Each item was addressed. I even The service department listened to my laundry list of repairs and requested diagnostics that I had created for them. Each item was addressed. I even had one problem fixed by the correction of another problem.....a two for one! They even cleaned and vacuumed the truck while in their care. I'm ready for another 235,000 miles. Thanks Greg! More

Outstanding The Isle of Palms Police Department sends its patrol vehicles here for service / maintenance. Everyone is always courteous and professional. They en The Isle of Palms Police Department sends its patrol vehicles here for service / maintenance. Everyone is always courteous and professional. They ensure that the work is completed on time to get our cars back on the road. Frank, Greg, and the rest of the crew do an outstanding job! Thanks! More

Ever since Joe Sarro showed up at this dealership, things have only been first rate. When I requested to speak with the technician that services my truck, I have been able to discuss things with him on a re have only been first rate. When I requested to speak with the technician that services my truck, I have been able to discuss things with him on a regular basis. Jim (the service tech) knows my truck, what the history is, he knows that I like to know what was done, and he explains everything to me, and then some. One time, he even gave me a quick lesson on the functions of my truck with regard to using the brake controller. (I learned that I can override grade braking if I need to, depending on the conditions in which I am hauling). Having the ability to build a relationship with the service technician that works on my truck is SO important to me. Jim is extremely knowledgable, takes the time to come out and discuss my concerns and he LISTENS to what I need; both when I bring my truck to be serviced and when I pick it up. Now THAT is how service should be done… I can't say enough about what that says to me, my family and friends about what this dealership thinks about customer service. My parents also purchased a vehicle from Billy in sales this past February, and they live in Atlanta. Billy bent over backwards to assist my parents in ways that enabled them to stay within their budget, he spent consecutive days educating them about the vehicle and being sure they felt confident in using the higher tech components in their new car. I have met Joe Sarro personally almost every time I am at the dealership - he is very visible to the customers and inquiring as to their experience or if their needs have been met. This dealership is breaking the mold when it comes to how a car dealership should be run. What a refreshing change of pace! Thank you Mount Pleasant Chevrolet! More

Nick was extremely kind, helpful and knowledgeable. Didn't buy today, but will only see him when I do. Have already recommended him to family. Didn't buy today, but will only see him when I do. Have already recommended him to family. More

I had the pleasure of finding Mount Pleasant. I chose it initially because I called around and they were so nice, encouraging, and willing to help. I called for directions while in route and one employee ev initially because I called around and they were so nice, encouraging, and willing to help. I called for directions while in route and one employee even checked in to see that I made it. Billy, the service man who checked me in went above and beyond what I was expecting. Jim, the shuttle driver, made me feel like family and was so nice and courteous to me and my son. I usually do not necessarily like having to take my car in for service. I actually look forward to the next time. It was clean, quick, thorough, respectful, and just all around pleasant. I will return to Mount Pleasant Chevy for all my car needs. More