Starling Chevrolet - Service Center

The staff was so helpful, Noel went out of his way to be helpful. Highly recommend helpful. Highly recommend More

I took my car in to get it serviced. I made an appointment a month in advance but they didn't actually have space/time for it. It took me 30 minutes to get someone to help me when I arri I made an appointment a month in advance but they didn't actually have space/time for it. It took me 30 minutes to get someone to help me when I arrived. My car was there 22 days to get the work done. I'm lucky to have another vehicle to use. My rep was never there and he didn't pass my info to anyone. The reps were nice/professional but they seemed way too busy and distracted. The car wasn't washed or cleaned at all and it still smells like oil inside the interior. The prices seemed fair but probably overpriced due to it being a dealership which is just common practice. Overall, it was the worst experience I've ever had at a dealership. More

When I arrived I was greeted by the guys that take in you car and start the initial checks. Then they told me where to go because I told them this was my first time. When I walked inside I wasn’t greeted, th car and start the initial checks. Then they told me where to go because I told them this was my first time. When I walked inside I wasn’t greeted, there was no line to who would be the next pardon to go to. There were maybe two customers just standing in the middle of the walk way waiting and I ask where do I go or who checks me in and the person said one of us and I stood there waiting for 45 mins until I was checked in. Wile standing there the people checking my car in on the outside was moving my car up and ended up making my car spin out at that moment I should have left but, which I would have but, I actually really needed this oil change. I finally was checked in and I never even had the opportunity to even meet my representative. After my oil change I confirmed with the person who helped me if they checked everything I wanted checked just to make sure my care was okay besides the oil change they said yes. I don’t know much about cars but I do like to take care of my car. When I left I was almost home and the engine light comes on. So I called and couldn’t get through to a person that could help me, even to ask if it make sense for me to come back right now, nothing no answer I couldn’t even leave a message. Coming from having a good place to go to for my oil changes before moving ( Lindsey Chevrolet in Woodbridge, VA) and then to come here I couldn’t believe it. I’m not expecting to be treated as royalty. I was actually excited because I found somewhere similar to Lindsey Chevrolet but I’m going to again look for another place to go, cause I don’t want to deal with that again. I am a patient person but I am not doing that again. I wanted to put no stars but I have no choice to put one so I will give one star to just say hey I went and I got my oil change. Thank you. More

Big thanks to Noel and Jadiel and Javier who looked out for and getting me in earlier for my AC issues i was having.. way to g guys i appreciate you all for and getting me in earlier for my AC issues i was having.. way to g guys i appreciate you all More

I brought in my car for service. I was told it would be $75. When I returned to pay, it was $150. The worst part is that they don’t even clean the vehicle, even through they charge expensive prices. $75. When I returned to pay, it was $150. The worst part is that they don’t even clean the vehicle, even through they charge expensive prices. More

Retirei um Blazer 2021 zero no dia 20 de março de 2021. No mesmo dia o carro deu problema na camera de retrovisor. Dois dias depois o ar condicionado não parecia gelar bem quando ligava o carro. U 2021. No mesmo dia o carro deu problema na camera de retrovisor. Dois dias depois o ar condicionado não parecia gelar bem quando ligava o carro. Uma semana depois o teto solar parou de funcionar. Tentei agendamento para resolver o problema e só seria possível uma semana depois. Fui até a concessionária e deixei o carro lá para que fosse resolvido o quanto antes. Fui informado que precisaria trocar todo o sistema do ar condicionado do carro assim como toda elétrica do teto solar. Prazo era de uma semana para concluir pois haviam mais Blazers com mesmo problema. Já estou sem o carro a quatro semanas e toda semana tenho que mandar mensagem para saber como está o serviço do carro para ter alguma informação pois se não faço isso ninguém me manda noticias. Incrível como pós-venda está sendo extremamente ruim. I bought a Blazer 2021 on March 20, 2021. On the same day, the car had a problem with the rear mirror camera. Two days later, the air conditioner didn't seem to freeze well when I started the car. A week later, the sunroof stopped working. I tried scheduling an appointment to solve the problem and it would only be possible a week later. I went to the dealership and left the car there so that it could be resolved as soon as possible. I was informed that I would need to change the entire air conditioning system of the car as well as the entire electric roof. The deadline was one week to complete as there were more Blazers with the same problem. I've been without the car for four weeks and every week I have to send a message to find out how the car service is doing to have some information because if I don't do that, no one sends me the news. Amazing how post-sale is being extremely bad. More

the staff that always help me are the best in the service department Javier always take of me and when i am stressed out when things are not completed properly he gets it done and calms the situation down , department Javier always take of me and when i am stressed out when things are not completed properly he gets it done and calms the situation down , Ron is the best manager that I get to deal with he gets it. Noel is great and always jumps in when he see that i am upset cause they all know me and i appreciate them More

We recently purchased 2 vehicles from Starling, 2020 Malibu & 2020 Traverse. The purchase experience and sales personnel were great. While the Malibu is fine I can't wait to get rid of the Traverse. Sho Malibu & 2020 Traverse. The purchase experience and sales personnel were great. While the Malibu is fine I can't wait to get rid of the Traverse. Shortly after purchase it began making a clicking sound from the motor. Ultimately after numerous trips to Starling and a response from GM, I was told that we would have to live with the sound of the high pressure fuel pump. Most annoying vehicle and poorest after sales experience we ever had. I'll be glad when it's gone. Please keep this in mind. More

Very as-expected visit to get oil changed and initial 7,000 mi warranty service. On time and no problems. If Starling offered more than one free oil change on a new $65K truck, I would buy from them aga 7,000 mi warranty service. On time and no problems. If Starling offered more than one free oil change on a new $65K truck, I would buy from them again. More