Starling Chevrolet - Service Center

horrible dealer, cannot fix issues, no loners, break more on the car than than fix on the car than than fix More

Ron the service manager is awesome! ! I would recommend working with him through and through!! He made the experience above and beyond!! Because of that I will be coming back!! ! I would recommend working with him through and through!! He made the experience above and beyond!! Because of that I will be coming back!! More

We always get great service. Staff and management are friendly and helpful. When we have a unexpected problem arise, they always do their best to work us in. Staff and management are friendly and helpful. When we have a unexpected problem arise, they always do their best to work us in. More

My second experience with Starling’s Service Department was much better than my first. Still not impressed with how long it takes for them to acknowledge you when you walk in. There’s several desks most was much better than my first. Still not impressed with how long it takes for them to acknowledge you when you walk in. There’s several desks most of the time though only two reps there and you don’t really know who to go to. But once I got a rep to acknowledge me they took very good care of me. Got my car checked in and the oil change and tire rotation only took an hour. Got a nice courtesy wash, I found out you have to ask for this, they are supposed to offer it but I didn’t get one on my first visit. I asked if they give one and my rep said “oh yes, we are supposed to offer it if you want it”. Don’t believe it. You need to ask. Still over all a good experience. Very nice waiting area and was texted when car was ready. More

I love this dealership! The staff is wonderful to work with. I have taken multiple vehicles in for service and always have fast and quality service done at a reasonable pric The staff is wonderful to work with. I have taken multiple vehicles in for service and always have fast and quality service done at a reasonable price. I travel good distance just to use this dealership. It’s hard to find a honest place to do business with and the manager Ron Cella is always a pleasure to work with and again his staff as well. It comes from great leader ship. More

I went in with a brand new C8 Corvette to change a tire. They did not have the tire and promised it be in the morning and they would call me. I told them I needed it before 12:00 the next morning. I had to They did not have the tire and promised it be in the morning and they would call me. I told them I needed it before 12:00 the next morning. I had to call 5 times to simply get an update on the status of my tire. The first two times they put me on hold for over 40 minutes and never came back. Finally a young advisor called me and kept up with me on communications. It took three days to get my car back. Last, they left the inside of the car dirty. Will never recommend them again More

Dear Starling Chevrolet, I am writing to make a formal complaint regarding the repair services being provided for my 2021 Chevrolet Silverado 3500. On March 21st, my vehicle experienced a sudden electr complaint regarding the repair services being provided for my 2021 Chevrolet Silverado 3500. On March 21st, my vehicle experienced a sudden electrical failure that caused it to stop working. I brought the vehicle to your dealership for immediate repair, and was informed that Mr. Jadiel Rodriguez Acevedo would be handling my case. Since then, I have been in contact with Mr. Rodriguez Acevedo and Service Manager Noel several times for updates on the repair status. Despite my continuous efforts, I have not yet received clear information or an estimated delivery date for my vehicle, which is an essential work vehicle for my business. Even worse, whenever I call for updates, Mr. Rodriguez or Mr. Noel refuse to take the phone, leaving the only people willing to help being Mr. Paul and the receptionists who have to go directly to the workshop to find out what has happened. I understand that repair issues can be complex, but I expected clearer and more efficient communication from your dealership. The lack of information and an estimated delivery date for my vehicle has caused a significant disruption to my business activities, resulting in a huge financial loss for me. Therefore, I request immediate action be taken to expedite the repair process and provide me with an estimated delivery date as soon as possible. Furthermore, I expect measures to be implemented to improve communication between the service staff and customers to avoid similar problems in the future, which is really and painfully fatal. I would also like to add that I have been given two previous delivery dates that have not been met, and I have not even been informed when they finally decide not to deliver the vehicle, instead, I have had to call to verify the delivery, and have been informed that it is still not ready. Of course, this has increased my frustration and caused further disruptions to my business. The unreliability of these delivery dates has cost me time and money, which is unacceptable given the importance of my work vehicle. I also want to emphasize that I need a vehicle with the same features as my current one while the dealership takes the time to deliver it. Additionally, I would like to request that the replacement vehicle be delivered no later than Monday 04/17/2023 to minimize further disruptions to my business operations. Thank you for your attention to this matter. I hope you can take my concerns into account and provide a satisfactory solution to this situation. Thank you for your attention. FABIO OSPINA 3478700897 - 3478700943 More

My advisor Ms. Christina luna is the best! She always takes care of my truck !!!!!!!! Christina luna is the best! She always takes care of my truck !!!!!!!! More

I was from out of town and picked a chev dealer because i trust them. Had a oil change and Tires rotated . Service person was polite. trust them. Had a oil change and Tires rotated . Service person was polite. More

Manning de servicio me trato muy bien he hizo todo posible por resolver la situación, el dealer es el que no tiene los repuestos solicitados desde dic. Aun continuo esperando posible por resolver la situación, el dealer es el que no tiene los repuestos solicitados desde dic. Aun continuo esperando More