Starling Chevrolet

Helped me through a stressful vehicle mishap I was driving home from work when my car started vibrating violently all of a sudden. I was able to get it into my garage okay, although I had absolu I was driving home from work when my car started vibrating violently all of a sudden. I was able to get it into my garage okay, although I had absolutely no idea what the problem was. I called Starling immediately and was connected with David. I was understandably distraught about this sudden problem in my life, especially considering it was 4:30pm on a Wednesday and I had work the next morning that I could not afford to miss. David was excellent at taking the time to listen to my concerns, giving me plenty of options, and providing support that would allow to me have a way to get to work while my car was being worked on. I was able to drive the car to Starling just before the shop closed for the day. I met with David who worked fast at getting me a rental car as a loaner vehicle before the rental agencies also closed (and then even one-upped himself by getting me a dealership loaner at literally the last possible second). While I was waiting in the lobby and getting the diagnosis for my vehicle and going over possible scenarios of what to expect over the next 2-3 days, I witnessed David doing everything in his power and making every effort to not only assist me quickly, but also a room full of other customers and their various needs. Despite being incredibly busy with me, two other customers in the room, and someone else in need of help on the phone, David remained professional, courteous, and friendly. I was beyond impressed by the way he handled himself and took care of me and everyone around me. I will be requesting David as my go-to guy for all my future vehicle service needs! More

My experience with Starling Chevrolet The Sales employee was so friendly and informative on the vehicles we were looking at. Brian helped us with a great deal on the exact car that my wife The Sales employee was so friendly and informative on the vehicles we were looking at. Brian helped us with a great deal on the exact car that my wife wanted. We are extremely please with the care that we received, and my wife has never been happier in a vehicle. I doubt that if it would have been another employee or another dealership we would have been this pleased with every single part of our experience like we were with Starling. More

Fast and easy service! I have never been as comfortable with a service center/dealership as I am with starling. The workers are genuinely nice and I've never had any issues I have never been as comfortable with a service center/dealership as I am with starling. The workers are genuinely nice and I've never had any issues with my car after having service like I have at other places. They're honest and you can tell they love what they do and they truly care about their customers! I look forward to my next visit :) More

Quick and Easy Delivery I purchased a preowned Honda from Starling on April 30th. I went with the intention of just checking the vehicle out, but after working with Tina Sant I purchased a preowned Honda from Starling on April 30th. I went with the intention of just checking the vehicle out, but after working with Tina Santucci, I decided it was the car for me. The price negotiations were easy, to the point and very laid back. I appreciated the no hassle experience which is what prompted me to purchase from this dealer. Tina made it clear she wanted my business, but without making me feel pressured. Paperwork was precise and fast. From start to finish, I was there about 4 hours. I would recommend Starling to my friends. More

Buying a nice used car Tina Santucci did a wonderful job helping us. She was not pushy and got us into the vehicle that I wanted around our price range. She was also honest Tina Santucci did a wonderful job helping us. She was not pushy and got us into the vehicle that I wanted around our price range. She was also honest with us up front about everything. I enjoyed the whole experience and will recommend to others. More

From Service to a Sale! I had a older 2000 Pontiac Bonneville SSei that the AC went out on, a couple of years ago, and knew it would be a expensive fix, turned out to be a $1 I had a older 2000 Pontiac Bonneville SSei that the AC went out on, a couple of years ago, and knew it would be a expensive fix, turned out to be a $1,800 3 day fix, however with great customer service, help on a rental, Starling made a financially painful situation a pleasant experience, I think the best way to ease customer concerns is with knowledge and a genuine respect for the customer. I never forgot the great service I got there, and yesterday I went back to purchase a vehicle, Our sales consultant was JOSE RUIZ and where test driving 3 cars at a time, we found the perfect car in the right budget, and end up trading in the Old Bonneville for a nice pre-owned Chevy Cruise. I could not be happier with car, even with a red flag from On Star, our Service Advisor NOEL CEPEDA ran the car though a system check and we where good to go. The only hiccup on the sale was that the used car only had one key? After we did the paperwork, and ready to drive off, when the keys cost $170.00 that can sting a little, So I talked to Jose about it, and we figured we would split the difference, and not only Starling would pay half, but he himself would pay for half out of his own pocket...Talk about customer service, we an employee would stand up to sale, to make his customers happy, that is something to be commended!!!!! (How many times have you heard sorry we can do anything???) JOSE did something about it and made a PERFECT BUYING EXPERIENCE! So the lesson here is Life is not perfect and we all know will have issues, but when employees go out of there way to make things right what more can your ask for!! A+ JOSE!!! I hope your share this at your sales meetings, and I can't stress more it's all about CUSTOMER SERVICE, Your have my vote for employee of the month! Thanks for making a great buying experience! More

Awesome Sales Team and Management We have been doing business with Starling for the past 6 years and we have always had the best experience. Very professional and always happy to work We have been doing business with Starling for the past 6 years and we have always had the best experience. Very professional and always happy to work with you on getting you what you want. Tina was our sales representative this time and she is lovely! More

Tina is fantastic! Tina worked with me to get me the best possible experience and catered a car buying experience that any first time car buyer needs and more! The car I Tina worked with me to get me the best possible experience and catered a car buying experience that any first time car buyer needs and more! The car I got is incredible and I look forward to visiting the dealership when it comes to maintenance on my vehicle. More

Unprofessional, Rude, Sad, Disappointing, Intimidating These people tried to sell me a used car with a cracked windshield. They put a "2016" sticker over the crack of the windshield to seemingly try and hi These people tried to sell me a used car with a cracked windshield. They put a "2016" sticker over the crack of the windshield to seemingly try and hide it. Jason was a nice salesperson but Kenny - one of the financial staff - treated me like xxxx on the ground. Tried to sell me a car with a crack on windshield, said he would have it fixed the next day. He asked what my credit score was and without even running my credit gave me an offer which I thought was pretty desperate. More

So happy with my purchase My experience in this dealer was beyond I'd ever imagine. It is three times better any automotive buying experience I ever had! The managers, and sale My experience in this dealer was beyond I'd ever imagine. It is three times better any automotive buying experience I ever had! The managers, and sales people were so nice and attentive. I am loving my new equinox! I recommend this dealership to everyone. More