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Starling Chevrolet Buick GMC

St Cloud, FL

4.9
374 Reviews
The Starling family has been in the retail automotive industry in Central Florida since 1948. Prior to becoming the Chevrolet dealer in Kissimmee, FL, Carroll Starling worked for Commercial Credit in Orlando, FL financing cars for local dealers and their retail customers. In addition to his duties as the Chevrolet dealer in Kissimmee FL, Carroll also served as a City Commissioner in Kissimmee for over 12 years and was involved in the early years of the Walt Disney World project that transformed Central Florida and the state of Florida. His son Alan, became the dealer in 1975 at the age of 26 after returning from military service. Both the businesses and the surrounding communities grew exponentially throughout the 70’s and 80’s, with the population of Central Florida surpassing one million residents. Alan continued in his fathers footsteps of community involvement and was appointed by the Governor of Florida to sit on the Greater Orlando Aviation Authority on two different occasions, and also headed the Economic Development Council in the years prior to his role as the Florida Director for the National Automobile Dealers Association, which culminated in his election as the Chairman of NADA in 2003. Three of Alan’s sons, Jack, Walker, and Andrew represent the third generation of Starling dealers in Central Florida and each work in and run Starling Chevrolet Cadillac in DeLand, Starling Chevrolet in Orlando, and Starling Chevrolet Buick GMC in St Cloud, FL.
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1001 US-192

St Cloud, FL

34769

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Showing 374 reviews

June 19, 2024

Can't get a freaking straight answer from anyone. I was adamant about not going over $15000 on my loan. Finance guy thought nothing of adding $2,347 to my $15,000 loan. Emailed all my paperwork, so More

by jowestbrook1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tom Isaacson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lexi Dickerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gleber Moura
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2024 -

Starling Chevrolet Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Jun 25, 2024 -

jowestbrook1 responded

After seeing the unexpected $2000 on my loan Saturday at 9:00 pm, I reached out by email. Then again Sunday by text to my salesperson. Then again Monday at which time he said someone would call me. Then again Tuesday to say I didn't get a call and he said Monday was busy and someone would call me today. Then again Wednesday morning when I told him I was coming in and maybe someone would make time for me then. Got a call while I was getting dressed. Was told something along the lines of "wish I would have known about this sooner. We could have rewritten your loan without the warranty". I should have just gone down Monday and not trusted the same people who screwed me over the first time to fix it.

June 15, 2024

Guys gave me the best deal right off the bat. They were patient and professional More

by Frank
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darnell Glenn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Starling Chevrolet Buick GMC responded

Thank you so much, Frank, for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Starling Chevrolet Buick GMC!

June 15, 2024

I requested assistance from the seller Marcus Leal. Very competent and loyal to the customer. Excellent professional, outstanding service. I also thank the entire team for their commitment, for Starli More

by renancanto.dc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Leal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gleber Moura
Jun 17, 2024 -

Starling Chevrolet Buick GMC responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Starling Chevrolet Buick GMC are glad to have you as a customer.

June 14, 2024

Darnell didn’t have any doubt he was going to get my deal done,F and I man also was on his game,everyone very nice and ask how was doing I will past this experience on,I was honestly dreading going thru it t More

by Fireman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darnell Glenn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geramel Castellano
2.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Trinidad
2.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Aponte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Starling Chevrolet Buick GMC responded

Thank you, Dale, for your feedback on your recent visit to Starling Chevrolet Buick GMC. It's great to hear that we were able to assist you and that you had such a positive experience.

June 13, 2024

Darnell was awesome and Mike the finance guy was great. Normally car buying experiences aren’t fun, but I’ve never had a such a good time buying a new car. Great job to all there at Starling! More

by Burrito
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darnell Glenn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There was a Mike (the finance guy ) but didn’t catch his last name. He was great.
Jun 14, 2024 -

Starling Chevrolet Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Darnell and the team met your expectations. Thank you again for choosing Starling Chevrolet Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

June 08, 2024

I came in looking for a used truck and came out with the most beautiful Chevy Colorado. I can’t express how happy I am with my purchase! More

by kari.kitchen@me.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darnell Glenn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

Starling Chevrolet Buick GMC responded

Here at Starling Chevrolet Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

June 07, 2024

Darnell in sales was super responsive. Providing excellent service throughout the entire process. Having vehicles delivered directly to us was great perk! The delivery drivers were kind an More

by shelley8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darnell Glenn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

Starling Chevrolet Buick GMC responded

Thank you, Shelley, for sharing your experience with us! We're happy to hear it went well with Darnell and truly appreciate your feedback.

June 04, 2024

Darnell was awesome both times I purchased from this dealership. The finance department needs improvement on people skills, they can do small talk but really trying to help people doesn’t seem to be a More

by ATP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darnell Glenn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Starling Chevrolet Buick GMC responded

It's great to hear that Darnell was able to get you exactly what you needed. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Starling Chevrolet Buick GMC!

June 01, 2024

Great experience with the purchase of my new TERRAIN. Tom was a great salesman. Thank you for a great experience! More

by deannalt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Krebs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Isaacson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Starling Chevrolet Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 28, 2024

Tom was an excellent and knowledgeable sales man and we treated great with our trades as well as financing. More

by Smyles1978
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Isaacson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Starling Chevrolet Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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