Starks Ford of Queens

Great experience. Great car buying experience. Nice customer service. waiting too long for finance application. Introduce car with clear explanation. Over all feel goo Great car buying experience. Nice customer service. waiting too long for finance application. Introduce car with clear explanation. Over all feel good. Only the financial information is not open to customer. More

Excellent I would put 4.8 because the people were so nice and attentive and asked if you were ok throughout the whole process and they had food and drinks avail I would put 4.8 because the people were so nice and attentive and asked if you were ok throughout the whole process and they had food and drinks available. The reason why i didnt put 5 because it took very long with my process . More

Outstanding Service Getting my new vehicle was a great experience throughout the entire process. Great service and really great deal on the Ford Explorer. I definitely Getting my new vehicle was a great experience throughout the entire process. Great service and really great deal on the Ford Explorer. I definitely recommend this dealership. More

Amazing! Fair selection of cars. However what made my visit worth five stars was my salesman Mike at koepell Ford. He was so patient and knowledgeable. He took Fair selection of cars. However what made my visit worth five stars was my salesman Mike at koepell Ford. He was so patient and knowledgeable. He took his time and showed me the best cars he had. He asked me, "which car do you love, not like". A few hours later I was driving home in a Nissan Pathfinder! No games or gimicks with Mike. I will refer everyone I know that's in the market for cars to Mike. More

Allen He was amazing. Very knowledgeable and willing to help. He didn't rush me or made me feel like I was being sold something I didn't want. Amazing. He was amazing. Very knowledgeable and willing to help. He didn't rush me or made me feel like I was being sold something I didn't want. Amazing. More

Lease 2017 Ford Taurus SHO This car is amazing and fun to drive. Got a great price and great customer service. Allen got my lease payment to where I was happy. This car is amazing and fun to drive. Got a great price and great customer service. Allen got my lease payment to where I was happy. More

BEWARE !!! BBB LAWSUIT FOR DECEPTIVE BUSINESS PRACTICES !!!! Purchased a ford edge sept 16 2017 After agreeing to purchase showroom model since they had no desire to sell any 2018 models.The salesman estimated m Purchased a ford edge sept 16 2017 After agreeing to purchase showroom model since they had no desire to sell any 2018 models.The salesman estimated my apr to 1.9 or 2.9 with my credit score of 824 He agreed for $6000 for my trade so i called geico to make plate transfer and waited 2 hrs to see finance guy name marcus.After being there 6 1/2 hrs the finance guy gave me a apr of 6.9 and my trade in was $5100 instead of $6000.I told him this should have been straighten out earlier not 6 1/2 hrs later.I purchased edge anyway because I will pay off in 3 months but this place is deceptive and now i know is being sued by BBB for deceptive practices.STAY AWAY !! More

service department is a joke! The worst service experience ever! Not only are they incompetent, they are also dishonest! Service advisor i dealt with is Manny Perez. Awful! Stay aw The worst service experience ever! Not only are they incompetent, they are also dishonest! Service advisor i dealt with is Manny Perez. Awful! Stay away! Then "the owner loyalty manager" begged me to lie on my survey review to Ford which i refused to do. More

Service after sale is the worst i have ever encountered I brought my car in to replace a blown tire. I paid Extra for the WHEEL and TIRE WARRANTY. The SERVICE MANAGER Wanted to charge ME 95.00 dollars for t I brought my car in to replace a blown tire. I paid Extra for the WHEEL and TIRE WARRANTY. The SERVICE MANAGER Wanted to charge ME 95.00 dollars for the TIRE VALVE that monitors air in the tire. HE never bothered to check the WARRANTY, I had to go get the MANAGER from the NEW CAR DEPARTMENT to tell him he was wrong. I have no faith in the service manager OR service department at KOEPPEL FORD, I would not RECOMMEND any body to THEM. More

Got a new car! Excellent service. Was greeted with open arms and treated very well. Cassandra broke down all details and reviewed paper work to make the sale as comf Excellent service. Was greeted with open arms and treated very well. Cassandra broke down all details and reviewed paper work to make the sale as comfortable as can be. Will purchase 2nd car from her and this dealership. More