Starks Ford of Queens

Great customer service! Great customer service. All my questions were answered and all contracts were reviewed with me. I wood recommend this dealership to anyone who is inte Great customer service. All my questions were answered and all contracts were reviewed with me. I wood recommend this dealership to anyone who is interested in buying a Ford. More

Great shopping experience Shakil was a great sales guy! Totally listened to our needs and wasn’t pushy. We went in unsure of what we wanted. Shakil was very patient and helped Shakil was a great sales guy! Totally listened to our needs and wasn’t pushy. We went in unsure of what we wanted. Shakil was very patient and helped us figure it out. More

Horrible Service I used to use DiBlasi Ford. Never had an issue. Koeppel Ford had just opened when I needed to have a recall addressed. I dropped my car off for an I used to use DiBlasi Ford. Never had an issue. Koeppel Ford had just opened when I needed to have a recall addressed. I dropped my car off for an airbag replacement before work. Told them I just had my oil changed and all my fluids because they were trying to sell me additional services. When I picked up my car and got home there was all this smoke coming from my hood. Since it was dark, I parked it to look at the next morning. Apparently they took the cap off my antifreeze to "top it off" and never put the cap back on so it boiled all over my engine. The other airbag is to be replaced and I received a letter in March. I have made several attempt to make an appointment in the last two months. I left multiple messages (after being transferred all over the place every time I called with each person harder to understand than the next) for Manny Perez with no response. I finally contact Ford they tell me to send a message or call Tony Perez. I send an email. A day later a Paul Kelly responds that there are other dealers I can go to if I am not satisfied and has no record of my name at his dealership. I would avoid any dealings with this dealership. I have never experienced a Ford Dealership treat a customer this way and offer no assistance or try to rectify their issues. I could have gotten very hurt if I opened my hood that night with antifreeze in my face, I could have been stuck on the side of the road if I didn't live so close and the airbag recall is a pretty important thing that this dealership does not care about at all nor does it care that there are complaints about its service. Disgusting! More

The best!!!! I went to several car dealers but none worked as hard for me as Melinda, sales consultant and Lori from finance. They genuinely wanted me to be happy I went to several car dealers but none worked as hard for me as Melinda, sales consultant and Lori from finance. They genuinely wanted me to be happy even though my choices were limited because of my credit score. At the end of my experience with them I left feeling like I made two new friends!!!! Thanks for your support, understanding and most of all no judgement for my situation. God bless them! More

it was a great experience with mr.a cantillo he was great from the time we walk in to the time my husband left with his bday gift. by far the best experience we had in a dealership. mr.A Cantill he was great from the time we walk in to the time my husband left with his bday gift. by far the best experience we had in a dealership. mr.A Cantillo was great , great guy and experience. i loved the way he explained to us about the suv and deals . More

Danny review The salesman Allen was very nice very humble and very professional and from me that means five stars ?? and he made it happen thank you The salesman Allen was very nice very humble and very professional and from me that means five stars ?? and he made it happen thank you More

Excellent. Speak with Arturo Cantillo. Arturo Cantillo made the experience of purchasing a 10th vehicle for our business more pleasant than any of the 9 before this one. It took just under Arturo Cantillo made the experience of purchasing a 10th vehicle for our business more pleasant than any of the 9 before this one. It took just under an hour total to complete the purchase, including all paperwork. After our initial visit to Arturo Cantillo we found the same vehicle at a lower price. We phoned Mr. Cantillo to let him know and after a short discussion, we were able to make the purchase at a lower price. More

Friendly Courteous Service Koeppel Ford and its sales force was very friendly. No pressure sales pitch they just let you browse the showroom and look at all the cars . My salesm Koeppel Ford and its sales force was very friendly. No pressure sales pitch they just let you browse the showroom and look at all the cars . My salesman Allen Mckayle was very helpful every step of the way. Now I am ready to enjoy my new Ford Escape. More

Friendly professional service Thank you Melinda and Lori for providing wonderful service. The people at Ford were friendly and knowledgeable. I was a pleasant experience. Enjoying Thank you Melinda and Lori for providing wonderful service. The people at Ford were friendly and knowledgeable. I was a pleasant experience. Enjoying my new Escape. More

Mike Recentes -Helpful, compassionate, honest Renewed my lease. Mike did everything he could to help me go from a terrible situation to a literal new lease on life. I love my Ecosport and I felt t Renewed my lease. Mike did everything he could to help me go from a terrible situation to a literal new lease on life. I love my Ecosport and I felt taken care of by Mike and everyone at Koeppel. Thank you and Hod bless! Janine More