Starks Ford of Queens

They will trash your car and not even give you a call back! I came to Koeppel looking for a concern regarding the driver and passenger seat massage function, a cracking drivers side chair and a clogged sunroof I came to Koeppel looking for a concern regarding the driver and passenger seat massage function, a cracking drivers side chair and a clogged sunroof. After 2-3 weeks of waiting for the car back, i began to notice the first issue with the car after getting it back from service which was the new body damage the car had never came with. I let my service adviser, Chris Urena, know about this. He went to speak to the service manager quick and then came outside and took pictures of the damage. As i was driving the car, i noticed the drivers side seat was coming apart, the seat they removed from the car and "repaired" as they said, seeing as its in a more sorry state then it was in going into the dealer. Second, there was evidence of interior things broken along with trim pieces missing. I have called Chris Regarding this issue and the request of a loaner car since the the amount of time i was waiting last time for the car to which i was told he would he would call me back. That was a week and a half ago, I have reached out to Chris several times and have only attained his voice mail. No call back, no update, not even the time of day. My advice? Avoid if you dont want to get your interior wrecked along with getting ghosted right after the fact Also! The massage seats STILL dont work and were never properly addressed. I was just told "they are working as intended" even though i have had this car since new and know exactly how they are supposed to work, clearly they still aren't. More

Would recommend! He was friendly and respectful. He was very informative and told you everything you need to know. If at first you don’t understand, he will explain mo He was friendly and respectful. He was very informative and told you everything you need to know. If at first you don’t understand, he will explain more thoroughly so that you can feel fully confident in the investment you’re making. More

Great experience We got our first family car. Sooooo excited. And Tina is so sweet and nice. She almost did everything for us. This is definitely our best experience We got our first family car. Sooooo excited. And Tina is so sweet and nice. She almost did everything for us. This is definitely our best experience ever. More

Thank you for the sales Tina My sales lady is very special lady answered all my questions and concerns she is very professional, she know about the truck me and my husband are ve My sales lady is very special lady answered all my questions and concerns she is very professional, she know about the truck me and my husband are very happy to buy a car from Tina More

Great dealership and great people The facility is awesome! They have a bird in the showroom that whistles and talks to people. The people I encountered were all very pleasant and profe The facility is awesome! They have a bird in the showroom that whistles and talks to people. The people I encountered were all very pleasant and professional. More

Very happyfor my Fusion i come with my husband to purchase a car today i just got a license yesterday we met withTina the saleslady very perfection and nice she even deliver i come with my husband to purchase a car today i just got a license yesterday we met withTina the saleslady very perfection and nice she even delivermy car at home i am so gladto had her to help us we appreciateher service More

Very happy for my sales lady Tina got me a good deal I came last weekend with my boyfriend , immediately Tina gave us a warm welcome to the dealership, not even helping us to get the right cargo van fou I came last weekend with my boyfriend , immediately Tina gave us a warm welcome to the dealership, not even helping us to get the right cargo van fou our business, she also helped us to get a rib of my old truck i will referrals to her for my mom next vehicle also More

Great Customer Service I have been leasing from Koeppel for 6 amazing year... they are the BEST, especially Franklin G, he is super professional and knowledgeable about ever I have been leasing from Koeppel for 6 amazing year... they are the BEST, especially Franklin G, he is super professional and knowledgeable about everything... I felt super comfortable with my lease... see u in three years! More

Thanks for my sales Tina she is a very nice lady who helping me get the right price and right cargo van I will sent her my friend her who also need the same transit I bought she is a very nice lady who helping me get the right price and right cargo van I will sent her my friend her who also need the same transit I bought More

Amazing service from Tina Wang I would recommend Tina wang , She helped me everything that I need. She even drive me to pick up my van from dealer. I will definitely go to her again I would recommend Tina wang , She helped me everything that I need. She even drive me to pick up my van from dealer. I will definitely go to her again when I need another one. More