Starks Ford of Queens - Satellite Location

2014 Focus SE Purchase My wife and I purchased a Focus from this dealership. After doing our research for about a month we walked in with an offer from Truecar and an My wife and I purchased a Focus from this dealership. After doing our research for about a month we walked in with an offer from Truecar and an offer from a competing dealer and Mike was able to give us a competitive offer which we took because it was our neighborhood Ford dealer. We wanted that accessibilty. I believe in the purchaser setting the tone we were friendly & communicative & so were Hugo, Mike & Reggie. We weren't able to pick up the vehicle the same day because it wasn't on the property & there was a wait to do the financing with Reggie but when we did see him he got us out of there quickly and answered all our questions. I think the individuals I dealt with put a good effort in to deliver quality cusomer service. I would recommend them. More

Unprofessional service I had an appointment on July 15th and got very disappointed by the service I was provided. My advisor Juan Toro was very unhelpful and couldn't find t I had an appointment on July 15th and got very disappointed by the service I was provided. My advisor Juan Toro was very unhelpful and couldn't find the real reason of concern in my car. I hear suspension noise over bumps screeching when goes up and down. I left the car for the service twice and problem wasn't solved, but right now it's even worse. The first time when I left my car there they changed some parts and told me it should work. However it didn't work. So I came back and left my car for two days. They called me and told car was done. However, when I got there to pick up my car I was told there by Mr. Juan Toro is no problem and they don't hear any noise. They didn't perform any service just kept my car there for 2 days and I really hear that noise!! In addition, it is very hard to reach them by phone. They simply don't pick up your phone and don't care about the customer!!!! More

Very Happy Walked in off the street to look at the new C-Max Hybrid. After contacting, and visiting, several other Ford dealers in the Tri-State area I found th Walked in off the street to look at the new C-Max Hybrid. After contacting, and visiting, several other Ford dealers in the Tri-State area I found the staff and especially Liz Girnus at Ford Lincoln of Queens to be the friendliest, most receptive and most accommodating. I got a great price (best of all the dealers), first class service, a friendly smile and greeting each time I came by - though it took a while to get my car (not the dealers fault but it took time to build and ship the car), I am, to date, thrilled. I was also thrilled that my sales person Liz Girnus called after I took possession of the car to see how I was liking it. First time ever that a car salesperson has ever done that - they all should, but I gather it rarely happens - out of sight, out of mind. Loving my car and loving that they helped me get the car I've been wanting. Thank you. More

Test drive I came in to test drive the Ford Fusion Hybrid and was working with Philomena. Though the car wasn't right for me, Philomena was very helpful in answe I came in to test drive the Ford Fusion Hybrid and was working with Philomena. Though the car wasn't right for me, Philomena was very helpful in answering my questions and very friendly. More

Found me my Raptor! Shopping around for over a year trying to find the exact F-150 Raptor that I wanted. Once I found Jose Ocasio and Ford Lincoln of Queens, they were a Shopping around for over a year trying to find the exact F-150 Raptor that I wanted. Once I found Jose Ocasio and Ford Lincoln of Queens, they were able to get me the color I wanted, and every single option I was looking for and wasn't willing to do without! Very friendly and welcoming experience at this Dealership. The best part...they call you back! they keep in touch with you throughout the entire process of locating, getting, and delivering the exact vehicle you want, NOT what they want to sell you! Looking for a certain Ford or Lincoln, go see Jose at Ford Lincoln of Queens and stop wasting time anywhere else! More

Friendly The salesman was friendly, knowledgable and courteous. The finance department was able to help me and get the vehicle expedited and delivered to me i The salesman was friendly, knowledgable and courteous. The finance department was able to help me and get the vehicle expedited and delivered to me in a few days. More

Happy with my Fusion! Thank you Jose, for all the effort, after test driving you made sure you found me a Fusion to my liking. You found it fast and were right on TARGET!! Thank you Jose, for all the effort, after test driving you made sure you found me a Fusion to my liking. You found it fast and were right on TARGET!! it took me a few days to go back to the dealer, Jose took car parked it in front of his desk to make sure no one sold it, you go, Jose, thank you again! More

Came back to Ford Lincoln of Queens for so many reasons. My lease was about to expire and after so many friendly e-mail reminders from the internet sales department plus a call from Michael, I had a new miss My lease was about to expire and after so many friendly e-mail reminders from the internet sales department plus a call from Michael, I had a new mission. That was get a new Ford fast before the deals go away. My favorite and oh so special LIz Girnus greeted me in the showroom like a long lost relative. I was thrilled. We caught up on our lives since the 2012 Fusion and then got down to the business of getting the family in a new lease. We,as a family, didn't hesitate about the choice of a Ford. It was a no brainer and Liz used her magical sales powers of matching the perfect car to the perfect customer,me. I had a wonderful time whittling down the choices I had before coming up with the 2014 Fusion SE to match the 2012 and comfortably come in my budget guesstimation. The afternoon went quickly and quietly without any hassle or complication. The deal was smooth as silk.I had the car I wanted and was able to drive it away the same day! Once more, I am thrilled with the service,salesmanship and professionalism of Liz and her co-salesmen. I even introduced myself to the friendly internet ladies to thank them for their help and reminders to call or text anytime I have any issues. The point of all this praise is that we are again the proud owners of a 2014 Fusion SE with all the bells, whistles, and eco-boost that we could handle. I will return after this lease and my hope is that this review encourages those looking for a Ford or Lincoln to run to Ford Lincoln of Queens to get that extra special service, friendly expert staff and a decent cup of coffee. More

Leased an MKZ Hybrid fully loaded! After visiting several dealerships feeling ripped off, I made my way to this place. They were able to get me the lowest rate on my lease and their em After visiting several dealerships feeling ripped off, I made my way to this place. They were able to get me the lowest rate on my lease and their employees were very friendly and helpful. Not only were they able to get my dream car today, the salesperson bought my family lunch while we waited. Definitely would recommend; just ask for Hugo! More