Starks Ford of Queens - Satellite Location

OUTSTANDING AND EXCELLENT CUSTOMER SERVICE FROM JOSE OCASIO Jose Ocasio is a amazing guy with excellent customer service. In all my years of experience in customer service Jose Ocasio is number One. I h Jose Ocasio is a amazing guy with excellent customer service. In all my years of experience in customer service Jose Ocasio is number One. I have never had such a great experience before with a sales representative. Jose Ocasio is the person I will send all my family and friends too who is interested in a car. My experience with Jose will keep me coming to him for my next purchases in the future. He is a great asset to the Ford Company . There needs to be more people like Jose in this industry. The Ford company is extremely lucky to have an employee like Jose Ocasio working for them. Thank You Jose for making my purchase a pleasure. I recommend anyone looking for a ford to go to Ford Lincoln In Queens for the best Service. More

Just couldn't be any worse I have a 2009 Mustang only with 22k miles in it, parked in a heated garage all year long. I was used to be taking it to Ford DiBlasi each year for ch I have a 2009 Mustang only with 22k miles in it, parked in a heated garage all year long. I was used to be taking it to Ford DiBlasi each year for checkup and maintenance. There were no problems at all. Last year Ford DiBlasi went out of business, so I took it to Ford Lincoln of Queens. What a mistake. I drove this car about 3000 miles since last year's checkup at Ford DiBlasi and now these guys at Ford Lincoln of Queens are telling me that there are over $1800 worth of work needs to be done on the car, including the replacement of both front suspension lower control arms ($950), drive belt change ($175), replacing high mount brake light bulb ($65), coolant flush ($115), etc. Unfortunately I'm not a mechanic myself, so I cannot judge whether these were really required or not, but at least it is suspicious that everything was fine last year and before that at Ford DiBlasi and now suddenly $1800 worth of work is needed after driving 3000 miles in a year. In any case, I went for it. Now let's talk about the prices. There is one thing out of these, which is easy to compare - the drive belt change. I paid $175 including parts and labor (1 hour of work!?). Repairpal.com quotes $83-156 for drive belt replacement (repairpal.com/estimator/…), so this is 10% above of the highest in what repairpal.com have seen. After this you would expect that you will receive a white gloves service. Well, you are up for a surprise! It is one thing that the whole place looks like a dump, when I went to pick up my car which I left there for a few days for them to do the works, it took them over 40 minutes to find my car! I had to start shouting in the end, so they start moving and get my car out for me. While I was standing there, the first 25-30 minutes not a single car has left the garage and there were about a dozen people waiting, so you can't say that "there were too many cars, so they were busy", as simply they were just not moving ANY cars out of the lot all while people were standing and waiting there. In summary, I could hardly image a worse service (can't judge the quality of the repair work though). More

EXCELLENT SERVICE, RECCOMEND DEALER AND BOTH MICHAEL AND LIZ Both Michael DuFF and Liz GIrnus were amazing!! This is mine and my husbands 3 ford purchased from them and we wouldn't go anywhere else !! They make Both Michael DuFF and Liz GIrnus were amazing!! This is mine and my husbands 3 ford purchased from them and we wouldn't go anywhere else !! They make the car buying experience very pleasurable , There customer service was exceptional from start to finish. Next time your looking to get into a new car or truck I Would RECCOMEND going to see our friends over at ford of queens .. Michael Duff and Liz GIrnus!! They are the BEST in the business!!!! More

Great exprience Talking to mr Ocasio was a pleasure,Very knowledgeable.Best car buying experience I ever had. Would recommend Mr Ocasio.great asset to your compan Talking to mr Ocasio was a pleasure,Very knowledgeable.Best car buying experience I ever had. Would recommend Mr Ocasio.great asset to your company More

Outstanding! We bought a Ford Escape 10 years ago and still use it daily. We were looking to upgrade to a luxury SUV. After going to a number of new car dealership We bought a Ford Escape 10 years ago and still use it daily. We were looking to upgrade to a luxury SUV. After going to a number of new car dealerships my wife fell in love with the MKC the first time she saw it. Ford Lincoln of Queens had come highly recommended. After getting prices and deciding exactly what we wanted I made one phone call to Mike Duff, Sales Manager. There was no hard sell. I bought the car over the phone. Not only was the price the best I got anywhere but the car came in earlier than promised. Seth Brettler, sales associate, had spoken with me several times by phone after I ordered the car and met us when we came to pick it up. He was just as helpful as Mike. Due to all the new technology we also had the pleasure of meeting Zhen who was very patient in explaining all the new electronics to us. I have been buying new cars for years and this is the best experience I have ever had with a dealership. I have already recommended Ford Lincoln of Queens to several people. More

Recommended! The person in the dealership was extremely friendly and helpful, we took the car on a testdrive, all our questions were answered and he was always fri The person in the dealership was extremely friendly and helpful, we took the car on a testdrive, all our questions were answered and he was always friendly and available for our questions. I guess it's his job, but some people do their job better than others and here seems to be the case. More

Liz Girnus-Outstanding Salesperson I just drove out with my second Lincoln MKX and I could not be happier. Liz Girnus is an excellent,professional It was a pleasure to work with such an I just drove out with my second Lincoln MKX and I could not be happier. Liz Girnus is an excellent,professional It was a pleasure to work with such an honest and friendly salesperson. I would recommend going to Ford Lincoln of Queens and see Liz. More

excellent, professional assistance Our experience was great. The salesperson was very professional and informative. He made us feel very comfortable. We are very happy with our choice a Our experience was great. The salesperson was very professional and informative. He made us feel very comfortable. We are very happy with our choice and would recommend him to others. More

Great !! Tom was very helpful and always friendly. We always do business with him for this reason. He takes care of us and gets us the best deals. Tom was very helpful and always friendly. We always do business with him for this reason. He takes care of us and gets us the best deals. More

Liz Girnus - A Real Gem This is our first lease and from the time we met Liz Girnus until the time we were ready to lease, Liz made the experience hassle-free and pleasurable This is our first lease and from the time we met Liz Girnus until the time we were ready to lease, Liz made the experience hassle-free and pleasurable. She is an honest salesperson who really wants to do right by her customers with no pressure. Her knowledge, professionalism, and respectfulness shaped this process from something that could be overwhelming and daunting to something that was simple and exciting. Liz is my go-to person for all my dealer needs and I would recommend her highly to my friends and family. More