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Starks Ford of Queens - Jamaica

Jamaica, NY

3.4
50 Reviews

50 Reviews of Starks Ford of Queens - Jamaica

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August 01, 2019

Service Yvonne Brown the customer service relations manager at the service department is a true professional when it comes to customer service which can be ra More

by Christina F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Brown
Aug 02, 2019 -

Starks Ford of Queens - Jamaica responded

Yvonne is an amazing member of our team! Thank you for your feedback, we will be sure to share it with her. Have a great day!

June 10, 2019

Awesome Team I leased my first and second vehicles--both Fusions--from this Ford location. I just began leasing the latter yesterday. So far I'm satisfied with the More

by fphilantrope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Schwartz, Philomena Fullerton
April 10, 2019

CONTINUED EXCELLENCE When I arrived for my original appointment (March14) the "recall" passenger-side airbag to be installed in my vehicle was not there. Henry, a member o More

by AutoJam
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Yvonne Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2018

Go see Henry! Henry is super helpful and always take care of my 17 Lincoln like it's his own. Any problems I have he always goes above and beyond to rectify the sit More

by drevega81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry
October 18, 2017

Who cares about customer after the money is spent?NOT FORD They have an okay sales experience. They have an extremely terrible Service Center. Waste of time and will cause you a waste of money. I’m ready to tr More

by Hunterhatesfordservice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Liz Girnus
2.0
This rating includes all reviews, with more weight given to recent reviews.
Reginald Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando and Anthony. Servicing.
Dec 04, 2017 -

Starks Ford of Queens - Jamaica responded

We would like to hear more specifically about your concerns with. Please reach out to Ruthie at 718-657-5222 at your earliest convenience. We look forward to speaking with you.

February 02, 2017

Bad Experience I dealt with the service department. They were late (a week for a mere diagnostics), unresponsive, didn't solve the problem with the my vehicle. I wou More

by dex789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Henry
Feb 16, 2017 -

Starks Ford of Queens - Jamaica responded

Hi Dex, we are sorry to see your negative review and apologize for any inconvenience. Please understand this not typical of our service center and not acceptable. Thank you for bringing this to our attention.

January 31, 2017

Waste of time- Not true to their word I scheduled an appointment for service and spoke with the service manager at the Valley Stream service location. I specifically stated I will be comin More

by EJP87
Customer Service
Recommend Dealer
No
Employees Worked With
Brian (ford service manager)
Feb 15, 2017 -

Starks Ford of Queens - Jamaica responded

We apologize for any inconvenience you may have experienced. We would like to hear more about your issues and make sure that you receive proper customer service. Please understand we are not sure who you are as you have not provided your name. Please call Roxanne at 718-657-8888 ext 693 so we can take care of your issues. Thank you for bringing this to our attention.

Feb 15, 2017 -

EJP87 responded

Good Day. I appreciate the response several weeks after my review. There is no need for me to call in as I have gotten the repair I needed done at another Ford Service Center.

January 03, 2017

The Best customized professional treatment We have been coming to the Maintenance division at Ford of Queens since December 2015. From the very beginning, Henry not only cared about doing grea More

by Kelly M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry, Anthony Mezzotesta and the staff on 172nd Street
December 07, 2016

Worst service ever!!!!!! My name is Tara Lucas this dealership is the worst that I have ever dealt with. Starting with Jumaanah Falak who does not return phone calls and was r More

by Tara Lucas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony, Ruthie and Jumaanah Falak
Feb 13, 2017 -

Starks Ford of Queens - Jamaica responded

Hi tara, we apologize for any miscommunication or negativity you have experienced. Please understand that we aim to deliver the absolute best customer service possible. We will take this feedback into consideration as we continue to improve. Thank you for bringing this to our attention.

November 07, 2016

Terrible customers service; very unorganized If you have any other choice, please do not come here. If this is only choice you have, then God bless you. I had to call 911 to get my paperwork. More

by Ben27
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jumaanah Graham & others
Feb 13, 2017 -

Starks Ford of Queens - Jamaica responded

Hi Ben, thank you for taking the time to provide feedback about your visit. We work hard to have our customer’s vehicles back to them as soon as possible. Unfortunately, we can experience some difficulties that are out of our control. We always have our customers as a #1 priority. We apologize for any inconvenience you may have experienced.