Starks Ford of Queens - Jamaica

Nice people got fast. An appointment They took me in very fast Got a beautiful loaner. Fix the car fast. An appointment They took me in very fast Got a beautiful loaner. Fix the car fast. More

Best of the Best in scamming customers. This service location waits until warranties are expired, then finds an entire list of problems. I had my car checked under my warranty, they found n This service location waits until warranties are expired, then finds an entire list of problems. I had my car checked under my warranty, they found no problem at all, a month after my warranty was up, I received an entire list of issues. How is this possible in a one month difference? More

We sent in a vehicle for a Ford recall service and left the vehicle for a couple of days. Upon return to pick up the vehicle they asked us for $206 for unrequested or unapproved service. They would not rel the vehicle for a couple of days. Upon return to pick up the vehicle they asked us for $206 for unrequested or unapproved service. They would not release the vehicle without paying for this extortion of money. More

I made an appointment for an oil change today in the afternoon. I arrived at 3:20 pm and I was told by a service member that they were not doing oil change at this time because it was too late. They don afternoon. I arrived at 3:20 pm and I was told by a service member that they were not doing oil change at this time because it was too late. They don’t change oil after 2pm. When booking the appointment online which I made last week, the options are morning, afternoon or evening. There is no specific time. I explain myself to the service member that I just came off from work and I have no specific time. I’m a healthcare provider and don’t have a specific time when I get off. He then said let me speak with someone by the name of Henry in which Henry said no. I then ask for a supervisor and I was told they were non at this time. I live in the town of Brookhaven and only in the city twice a week. Since I bought my Ford this was always a problem with flexibility at the service center. You just cannot pop in for a quick oil change. I had appointment but was still turn away. I’m very very dissatisfied with there service and I would never recommend Ford Lincoln of queens. More

I have only praise for the service dept. and staff in the yrs. I have gone to them. So I do not know what has happened as far as follow through. I had a issue with my Ford 2016 Edge Sync system that needed yrs. I have gone to them. So I do not know what has happened as far as follow through. I had a issue with my Ford 2016 Edge Sync system that needed replacing and covered under ESP. This was in July 2021. Part came in and when I picked up my Edge, part of the front face plate of the dashboard that covers Sync systems was not properly put on and sticking out and also, the chrome trim around the air vent near the SYNC system was broken off. I immedialty called Henry and his manager over and showed them. Henry took a picture with his phone and his manager clipped the rest of the system in place. Henry apologized for the damage and informed me a new trim would have to be ordered and to give him a call in a week. Well Its now Mid Sept. and 4 voicemails later that I have left Henry and no return calls. On one of the calls his manager answered and I even heard him tell Henry to call me and I left my number. Again. No calls.. Its sad since I am also in the auto business and I make sure to follow up with my clients. If I do go back to Queens Ford service and that is an " if", I do not want to deal with Henry. I hope someone from Queens Ford reads this since I still have a broken trim piece that was broken by whoever installed the new SYNC system. More

The WORST service in the world. Do not go to this dealership. Many other dealers to go to that actually care. Service Dept just looking to make money. STAY AWAY. dealership. Many other dealers to go to that actually care. Service Dept just looking to make money. STAY AWAY. More