Starks Ford of Queens - Jamaica

Unclear charges Charges NOT explained upfront Customer is supposed to assume billing practices. Was never asked if I understood what was going to be billed is supposed to assume billing practices. Was never asked if I understood what was going to be billed More

Amazing customer service! Cat was responsive and stayed on top of everything until the Recall issue was fixed. The mobile technician was cordial and professional. Pretty mu Cat was responsive and stayed on top of everything until the Recall issue was fixed. The mobile technician was cordial and professional. Pretty much an amazing customer service experience!! More

I always get the best customer service at Starks Ford of Queens - Jamaica. Thank you! Queens - Jamaica. Thank you! More

My experience with Lincoln of Queens Center has been extremely disappointing, marked by poor communication, lack of accountability, and unprofessional service. After my car broke down on April 8, 2025, extremely disappointing, marked by poor communication, lack of accountability, and unprofessional service. After my car broke down on April 8, 2025, I had it towed through Lincoln support and was told I couldn’t get a loaner until diagnostics were done. I agreed and asked for updates — but received none. I had to chase updates myself. I was in contact with a former service manager, Alexandra, who tried to help, but no other staff followed up. On April 15, I was told the diagnostics were inconclusive, and the vehicle would be sent to Lincoln for further inspection. I was also told I should have had a loaner all along — a frustrating realization. On April 18, a representative Yvonne promised an update that never came. I was later told a vehicle would be delivered to me on April 21, but after waiting over 1.5h (after the scheduled time) no one showed up. When I called back, Yvonne simply said to “just wait,” with no apology or urgency. This level of service is unacceptable. When I finally received my vehicle back on April 29 — after three weeks — it was returned dirty, with a “Change Oil” alert still on, and non-functioning steering wheel controls. No one contacted me about an oil change, and it clearly wasn’t done. I had to handle it myself, only to find more issues. I expected far more from a luxury brand like Lincoln. Instead, I experienced delay after delay, no ownership of mistakes, and a complete lack of basic customer care. I also want to express particular disappointment with Yvonne Brown, who failed to provide clear communication or any sense of accountability during this ordeal. I will not be returning to Lincoln of Queens and cannot in good conscience recommend this dealership to anyone. More

They at starks are very accommodating and professional people Very knowledgeable Neat an clean work preformed people Very knowledgeable Neat an clean work preformed More

I have been going to this service center ever since I financed my vehicle from Ford on Queens Boulevard. This place is an absolute rip off and I believe majority of the technicians are very inexperienced financed my vehicle from Ford on Queens Boulevard. This place is an absolute rip off and I believe majority of the technicians are very inexperienced. Several things to note. I removed a splash guard from under my vehicle and when I took it in to see if they’ll notice, they did not. I asked the receptionist to ask the tech and he said no. Next thing their labor rate is too high, why? Is Ford not paying their techs enough to do carless work? Seems so. They claim a job takes 4 hrs when I know for a FACT it takes less because I could do the work myself, which I will the next time. To change on tire sensor costed me about $550. Absolute nonsense. To change two wire harness’s it runs about $900 and change. Diagnostic fee? For what? When their are specific lights illuminated on the dash obviously stating the issues and what may causing it, if they were “experienced” they would know. There are a lot more things I could list, but it will be too much to type. Bottom line is take your vehicles to other shops or mechanics who do clean honest work (not to mention how many times they forget to put my valve stem caps on after service and when I ask them for one they say no). If your able to purchase your parts and have the equipment/tools to get the job done, do not hesitate to do it on your own. Unless you have money to burn. Whats even funnier they speak to you as if your a gullible idiot who does not know anything about cars or automotive work. Also, before I submit this review, they NEVER update the status of your vehicle on the links they send to your phone, course not. They would complete your car and have it sitting there until you call or go in and find out its done and no one notified you. They’ll literally smile in your face, rip you off, and say thank you & NEVER offer a car wash. What a joke. More

Excellent Customer service Very hep Very helpful and work with you to help with your needs with you to help with your needs More