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Starks Ford of Queens - Jamaica

Jamaica, NY

4.4
477 Reviews

139-40 Queens Blvd

Jamaica, NY

11435

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477 Reviews of Starks Ford of Queens - Jamaica

September 15, 2021

I have only praise for the service dept. and staff in the yrs. I have gone to them. So I do not know what has happened as far as follow through. I had a issue with my Ford 2016 Edge Sync system that needed More

by Wvergez
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Dominquez
Sep 17, 2021 -

Starks Ford of Queens - Jamaica responded

Thank you for taking the time to write a review. We appreciate you for choosing Ford Lincoln of Queens, and apologize if you have received anything but our 5-star customer service. We'd like the chance to improve your experience. At your earliest convenience, please reach out to me directly. -Yvonne Brown, Customer Relations Manager, (718)657-8888

August 17, 2021

Jessica was very helpful and professional in my leasing an Edge. We had a deal in no time. Her sunny disposition was definitely a plus, guiding me through the process. It was a great price, beating all More

by talbanes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Paredes Lopez
August 12, 2021

I worked with Alexis Marcus , Jose Ocasio and Reggie Williams who were all excellent in their own field. Jose really worked hard to get me into the vehicle I was interested. We came up with a great More

by jcwalsh61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Marcus Internet Dept 5 stars, Jose Ocasio, Reginald Williams
July 28, 2021

I have bought and have serviced my 2016 Ford Edge only at Ford of Queens. From their Manager ( Anthony Mezzatesta ) to their service writter Henry Dominguez, I cannot say enough but " Thank you " for alway More

by movwv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Dominquez, Anthony Mezzatesta
March 15, 2021

The WORST service in the world. Do not go to this dealership. Many other dealers to go to that actually care. Service Dept just looking to make money. STAY AWAY. More

by Jawish72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Yvonne Brown
Mar 16, 2021 -

Starks Ford of Queens - Jamaica responded

Thank you for taking the time to review our service center. We apologize for any confusion or miscommunication during your recent visit. Please know it is our top priority to make sure all of our customers are happy with their experience. At your earliest convenience, please give me a call directly so I can hear more about your visit and hopefully come to a resolution. I look forward to hearing from you. -Yvonne, (718)657-8888

November 09, 2020

Reginald and the team at Ford Lincoln of Queens are truly special. After 3 Mercedes leases (9 years), I was concerned about trying something different but right from the start, Reggie showed me that I had be More

by RosenbergNY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reginald Williams
January 16, 2020

Worse auto purchase I've had in 40 years I brought my 2 family members in for purchasing 2 Lincolns. All Sal Cared about was saying "make sure you give us 5 stars on the survey" Sal was a fi More

by karuba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sal Ambrosio, Reginald Williams
Jan 17, 2020 -

Starks Ford of Queens - Jamaica responded

We checked our records. Unfortunately we are unable to locate these customers in our database. Due to this we're under the assumption that the vehicle might have been purchased elsewhere. If there is any way for us to assist you in the future, please let us know.

October 07, 2019

Thanks a lot to Yvonne Brown,Henry Dominguez, Auto Techs and the rest of the staff at the service department, Ford/Lincoln Of Queens. Is a true professional when it comes to customer service, which is very More

by Ravi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yvonne Brown
August 02, 2019

Top notch service all around! Excellent customer service without the hassle. Dave O'Brien and the managers at Ford Lincoln of Queens are very attentive, patient and professional wh More

by MrWren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregory Cohen , Jack D'Avanzo, Reginald Williams, David O'Brien, Choi Min
August 01, 2019

Service Yvonne Brown the customer service relations manager at the service department is a true professional when it comes to customer service which can be ra More

by Christina F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yvonne Brown
Aug 02, 2019 -

Starks Ford of Queens - Jamaica responded

Yvonne is an amazing member of our team! Thank you for your feedback, we will be sure to share it with her. Have a great day!

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