Starks Ford of Queens - Jamaica
Jamaica, NY
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477 Reviews of Starks Ford of Queens - Jamaica
I have only praise for the service dept. and staff in the yrs. I have gone to them. So I do not know what has happened as far as follow through. I had a issue with my Ford 2016 Edge Sync system that needed yrs. I have gone to them. So I do not know what has happened as far as follow through. I had a issue with my Ford 2016 Edge Sync system that needed replacing and covered under ESP. This was in July 2021. Part came in and when I picked up my Edge, part of the front face plate of the dashboard that covers Sync systems was not properly put on and sticking out and also, the chrome trim around the air vent near the SYNC system was broken off. I immedialty called Henry and his manager over and showed them. Henry took a picture with his phone and his manager clipped the rest of the system in place. Henry apologized for the damage and informed me a new trim would have to be ordered and to give him a call in a week. Well Its now Mid Sept. and 4 voicemails later that I have left Henry and no return calls. On one of the calls his manager answered and I even heard him tell Henry to call me and I left my number. Again. No calls.. Its sad since I am also in the auto business and I make sure to follow up with my clients. If I do go back to Queens Ford service and that is an " if", I do not want to deal with Henry. I hope someone from Queens Ford reads this since I still have a broken trim piece that was broken by whoever installed the new SYNC system. More
Jessica was very helpful and professional in my leasing an Edge. We had a deal in no time. Her sunny disposition was definitely a plus, guiding me through the process. It was a great price, beating all an Edge. We had a deal in no time. Her sunny disposition was definitely a plus, guiding me through the process. It was a great price, beating all other dealers. Would definitely recommend the dealer and Jessica. I'll see her again in three years! More
I worked with Alexis Marcus , Jose Ocasio and Reggie Williams who were all excellent in their own field. Jose really worked hard to get me into the vehicle I was interested. We came up with a great Williams who were all excellent in their own field. Jose really worked hard to get me into the vehicle I was interested. We came up with a great solution and I actually drove home in the car the same day we made the deal. In a few painless hours I was on my way in a new Lincoln. If you are looking for a sales person with integrity see Jose. I found him to be very easy to work with and would not change a thing. Jose is a real gentleman. Alexis was very accommodating and anxious to help in anyway. Great personality and very positive. Reggie was also awesome to work with. And finance guys usually scare me. He understood my financial limits and never applied any pressure to promote any additional purchases that although were nice to haves, I just didn't have the budget for. He understood that and recommended only the ones that I really would benefit from. I took hi advisement and appreciated his candor. I left with a price that was exactly what I has shooting for. More
I have bought and have serviced my 2016 Ford Edge only at Ford of Queens. From their Manager ( Anthony Mezzatesta ) to their service writter Henry Dominguez, I cannot say enough but " Thank you " for alway Ford of Queens. From their Manager ( Anthony Mezzatesta ) to their service writter Henry Dominguez, I cannot say enough but " Thank you " for always taking care of my Ford Edge. On my recent visit they had to order a Sync system because the original one was acting up, and Henry kept me updated on status of the part until it came in. Always professional throughout. More
The WORST service in the world. Do not go to this dealership. Many other dealers to go to that actually care. Service Dept just looking to make money. STAY AWAY. dealership. Many other dealers to go to that actually care. Service Dept just looking to make money. STAY AWAY. More
Reginald and the team at Ford Lincoln of Queens are truly special. After 3 Mercedes leases (9 years), I was concerned about trying something different but right from the start, Reggie showed me that I had be special. After 3 Mercedes leases (9 years), I was concerned about trying something different but right from the start, Reggie showed me that I had been missing out for a long time (and overpaying for it as well). I ordered my Navigator on March 12, 2020, days before the lockdown when into effect. Reginald and his team kept us updated throughout the lockdown, when the plant went back on-line in June and they started building the car, and when the car was delivered July 16th. The concierge service has been great and I will update this after I try service. More
Worse auto purchase I've had in 40 years I brought my 2 family members in for purchasing 2 Lincolns. All Sal Cared about was saying "make sure you give us 5 stars on the survey" Sal was a fi I brought my 2 family members in for purchasing 2 Lincolns. All Sal Cared about was saying "make sure you give us 5 stars on the survey" Sal was a first class BULLY... Never will work with this dealership again... Reggie was No better - promised the world = nothing until I got Corporate Lincoln involved. Be careful with this dealership...! More
Thanks a lot to Yvonne Brown,Henry Dominguez, Auto Techs and the rest of the staff at the service department, Ford/Lincoln Of Queens. Is a true professional when it comes to customer service, which is very and the rest of the staff at the service department, Ford/Lincoln Of Queens. Is a true professional when it comes to customer service, which is very rare these days. I will always take my car for service and repairs at Ford/Lincoln of Queens. More
Top notch service all around! Excellent customer service without the hassle. Dave O'Brien and the managers at Ford Lincoln of Queens are very attentive, patient and professional wh Excellent customer service without the hassle. Dave O'Brien and the managers at Ford Lincoln of Queens are very attentive, patient and professional when it comes to selling cars. I've owned quite a few cars and must say this was a great experience. I will definitely give them more business. I even had a personal issue they assisted me with. These guys are genuine and I appreciate that. More
Service Yvonne Brown the customer service relations manager at the service department is a true professional when it comes to customer service which can be ra Yvonne Brown the customer service relations manager at the service department is a true professional when it comes to customer service which can be rare these days.She is in top of her game to make sure you have the best service experience She is a total asset to Ford Lincoln of Queens. More