Starks Ford of Queens - Jamaica

I scheduled an appointment to have my car serviced (brand new 2013 escape). When I arrived at the Jamaica Avenue service center, there were two gentlemen at the dest, including Juan Toro himself. I said good new 2013 escape). When I arrived at the Jamaica Avenue service center, there were two gentlemen at the dest, including Juan Toro himself. I said good morning to them. They both ignored me for at least 10 mn, stapling paperwork and without even looking up to see who's this person and what does he want. At some point, Mr. Toro decided it was perhaps appropriate to start acknowledging my presence adn asked me "how can I help you?". I told him that I had made an appointment a day prior and had come on time to complete a scheduled maintenance. Arrongantly and dismissively he pointed to a stack of blue and white work orders and said to me: "you see this pile!? these folks have been here before you and I can't promise you we'll get to your car before at least tomorrow." I felt like all the good reviews about the SALES dept of this dealership meant NOTHING to those in the SERVICE unit. Not only was Juan and his partner at the frotn desk rude and dismissive, but they als made me question my decision to drive 15 miles to come to this forsaken place where impoliteness and below standard customer service are normalcy. SHAME ON YOU! If it means nothing to make appointments then dont isnsist on people make them to start with. More

Ford Lincoln of Queens is a very efficient dealership and puts the client first. They helped my husband and I pick out the perfect car to suit what we were looking for. puts the client first. They helped my husband and I pick out the perfect car to suit what we were looking for. More

Me and my wife had the pleasure of meeting Mr. Ken Sweeney. Right from the start, he was a wonderful and amazing sales person. He greeted me and my wife with a big smile, took us through the whole sal Sweeney. Right from the start, he was a wonderful and amazing sales person. He greeted me and my wife with a big smile, took us through the whole sale process with extreme support, friendliness, courtesy, and professionalism. In addition to having to enjoy the pleasure of buying a brand new Ford Escape, me and my wife extremely enjoyed Mr. Sweeney's company and it was a true pleasure. Mr. Sweeney is a highly professional person and he should be awarded for being an outstanding employee and an amazing person. Highly recommended. More

I had a great experience at this dealership. They were friendly and accommodating. Salesman Ken Sweeney was straightforward and just a nice guy. I am from Staten Island so Mgr Mike did the best he could friendly and accommodating. Salesman Ken Sweeney was straightforward and just a nice guy. I am from Staten Island so Mgr Mike did the best he could with a price and checked in with the dealeship owner to get me an even better price get me back to make the deal. More

I knew going into the dealership that we were (most likely) going to be purchasing a 2013 Explorer Sport - and I am very happy that Jose was available to talk to us when we walked in late on a Sunday, likely) going to be purchasing a 2013 Explorer Sport - and I am very happy that Jose was available to talk to us when we walked in late on a Sunday, with kids in tow. He was very friendly and patient with us (having our kids there) and was very helpful working out the details of the deal with us. Overall we were very pleased with the entire experience, and I would not hesitate to refer Jose Ocasio. More

jose was very helpful finding me the ford Taurus sel that I wanted in black on black he did a good job at queens ford I wanted in black on black he did a good job at queens ford More

I give Ira Diggs the highest rating because he understood that I was in my vehicle (Yukon) for eight years and was having a difficult time giving up my large vehicle to go to something smaller. He worked wi that I was in my vehicle (Yukon) for eight years and was having a difficult time giving up my large vehicle to go to something smaller. He worked within my budget to help me drive away with a very lovely Ford Edge. He explained every step and help me to understand all my choices and what would be included in my vehicle and what accessories I could add if I was interested in doing so. He was always just a phone call away for any questions that I had. Mr. Reggie Williams should be given an award for being understanding becaue he is dealing with money. He is very understanding, and dont push. He works within the Ford perimeters and understand your means. But he keeps it honest and forthright. I could not have asked for two better people to work with in Ford/Lincoln. You don't leave feeling like you be used or that you may have made a bad decision. They were very descriptive in their explanations and worked with me to make sure I had something I could afford and payments that worked within my budget. Once again thank you to Ira & Reggie. Keisha More

BEEN CHEKING FOR A FORD EXPLORER FOR ABOUT 1 MONTH.CHEKING PRICES,DEALERS,MODELS,ETC WAS KIND OF EASY TASK BECAUSE YOU ARE DOING THIS YOURSELF.WHEN TIMES COME AND YOU NEED TO TALK TO A SALES CON MONTH.CHEKING PRICES,DEALERS,MODELS,ETC WAS KIND OF EASY TASK BECAUSE YOU ARE DOING THIS YOURSELF.WHEN TIMES COME AND YOU NEED TO TALK TO A SALES CONSULTANT IS ANOTHER THING.YOU DO NOT KNOW HOW GOOD OR BAD THE EXPERIENCE WILL BE.MR JOSE OCASIO GUIDE ME VERY PROFESSIONALY DURING THE TIME I WAS THERE.WITH HIS EXPERIENCE HE EXPLAIN TO ME WHAT WILL BE THE BEST FOR ME. I REALLY THANKS MR JOSE FOR BEEN SO HELPFUL ON MY DECISION TO BUY MY 2013 EXPLORER! ESTUBE BUSCANDO UNA FORD EXPLORER DURANTE 1 MES,MIRANDO PRECIOS,DEALERS,MODELOS,ETC.FUE UNA TAREA FACIL YA QUE LO ESTAS HACIENDO TU MISMO.PERO CUANDO EL TIEMPO LLEGA Y VAS AL DEALER TU NO SABES QUE BUENA O MALA LA EXPERIENCIA VA A HACER.EL SR JOSE OCASIO ME EXPLICO TODO LO CONCERNIENTE AL MODELO QUE BUSCABA Y ME AYUDO A EXCOGER OTRO MODELO EXPLORER QUE ME COMBENIA MAS.GRACIAS A UD SR JOSE POR SU AYUDA TAN FROFESIONAL AYUDANDOME A ESCOGER MI EXPLORER 2013. GRACIAS MIL More

Email to VP: Just a quick note acknowledging the Email to VP: Just a quick note acknowledging the excellent customer service I experienced from your team. Unfortunately, more often than not, we’r Email to VP: Just a quick note acknowledging the excellent customer service I experienced from your team. Unfortunately, more often than not, we’re disappointed by the level of customer service we experience—particularly when buying a car. Fortunately, that was not the case for me. See my email below. Mike Duff is a consummate professional. After noticing a significant paint blemish on the Focus I took delivery of yesterday, my heart sank, thinking I’d have to go through a painful process to rectify the situation. I was pleasantly surprised when communicating the situation to Mike, who unflinchingly addressed the issue—and resolved it. You have a great sales manger in Mike. And, believe me, I’ve experience less-than-great car sales folks—particularly once they have your money. Accolades also go to Agata Spina, who followed up promptly to my internet inquiry; and also to Reggie Williams, who was very patient with us (I was assisting my elderly father purchase the car, and Reggie was very sensitive to time issues). Thanks again to your team. ________________________________________________________________________________________________________ Email to sales manager: Just wanted to reiterate my heartfelt thanks for your assistance today. Although it’s a many-times-daily event for you, taking delivery of a new car is an infrequent, major, purchase for most—and your professionalism and courtesy today helped transform a let-down of an experience for me yesterday, to a great buying experience today. Your efforts won’t go unforgotten when recommending your dealership to others, and also when completing the CSI surveys. Thanks again, and looking forward to an ongoing relationship. More

We went to the toyota dealership across the street and they were Horrendous!!!! We looked over and saw the Ford dealership across the street. Glad to say that experience was a positive one. We walked in l they were Horrendous!!!! We looked over and saw the Ford dealership across the street. Glad to say that experience was a positive one. We walked in looked around and weren't harassed. Liz was pleasant and funny. she was down to earth and answered all our questions and found a car that met our needs. She didn't try to push a more expensive car, she gave us exactly what we needed. Thanks Liz Carla & Diego More