Starks Ford of Queens - Jamaica

1st lease Jose Ocasio made my first lease experience a pleasurable one. Jose was easy going , honest and very knowledgeable. He provided excellent customer serv Jose Ocasio made my first lease experience a pleasurable one. Jose was easy going , honest and very knowledgeable. He provided excellent customer service. I would reccommend this dealership to a friend. More

BESTS OF THE BEST Very happy to choose Ford Lincoln of Queen?!!! The service is excellent . Kind people,respectful ad friendly. MR. D'Avanti was very good and kind he h Very happy to choose Ford Lincoln of Queen?!!! The service is excellent . Kind people,respectful ad friendly. MR. D'Avanti was very good and kind he helped me in all my request ,also MR. Williams as financing was excellent too .Sam very helpful in showing me how to set it up my phone and my radio.the lady who offers a cup of tea she was very sweet ,every one was the best!!! Thks mr. Lopez More

Don't take the tire /ford service I have to start out by saying that David is a gentle man and a great sales man.Reginald is a nice man as well I took the tire care on my new car I wis I have to start out by saying that David is a gentle man and a great sales man.Reginald is a nice man as well I took the tire care on my new car I wish I didn't because it is a waste of money.I made an appointment with Ford's service to change my tire as I had a bubble on it I arrived 15minutes early and then I waited 1hr 20 minutes just for my car to be looked at then they came back to me to say that my tire care would not cover it then after a long debate the manager said he would cover it because they want me back as a customer.then my friend called me to say that he had taken my advice I gave him when I bought the car to get a fusion and then he told me he also took the tire care and I said you might not be covered if you get a bubble on your tire and he said I was wrong.so what happened my friend yes he gets a bubble on his tire and he was also told that his car was not covered by tire care and he payed $100 for his tire so when asked to take the tire care care say no way it's a waste of money. More

AWESOME!!!! Thank you Jose for taking all the effort of helping me. You took time in finding me the fusion of my liking. Mr. Jose gave me excellent service and v Thank you Jose for taking all the effort of helping me. You took time in finding me the fusion of my liking. Mr. Jose gave me excellent service and very helpful. I would recommend Jose Ocasio to anyone who wants to buy a ford car. He is amazing. Thank you More

Great experience. I was an anxious car shopper with a lot of constraints and Dave O'Brien was patient but persistent both to keep my business and on my behalf, when the I was an anxious car shopper with a lot of constraints and Dave O'Brien was patient but persistent both to keep my business and on my behalf, when the time came to do the deal. He waited until well after closing the day I leased the car and drove it off the lot even after his work was, essentially, done. He knows how to make a sale but never made me feel pressured, judged for my budget or bullied and had my trust throughout. I am thrilled with the Focus Hatchback I ended up with. I want to note that Johnny (never got a last name) also went above and beyond, staying until 7:30pm to address a few little marks on the car when it arrived at the dealership. Even the guy who drove the car down was especially courteous when I thanked him. I was there for 3.5 hours late on a Saturday with two little boys and everyone was accommodating and helpful. I really couldn't be more appreciative. Thanks, all. More

The best car buying experience I've ever had. I can't begin to tell you about the fabulous experience I had with Ford Lincoln in Queens. My salesperson, Liz Girnus did an excellent job of custome I can't begin to tell you about the fabulous experience I had with Ford Lincoln in Queens. My salesperson, Liz Girnus did an excellent job of customer service, she was actually on vacation and did all the paperwork online. She did everything through email so when I pick up my car, everything was already done. I was in and out of the dealership within a half an hour. I would highly recommend Liz and the professional staff at Ford Lincoln of Queens. By far the best car experience I've ever had. More

Amazing It was so easy to pick the right car, Jose was a real help. He was friendly, attentive, and helped me find the right type of car that fit mine and my It was so easy to pick the right car, Jose was a real help. He was friendly, attentive, and helped me find the right type of car that fit mine and my families needs. More

Amazing customer services Jose was an amazing salesman. Excellent service very helpful and most of all a people person. Made us feel like family. Very grateful to him. I re Jose was an amazing salesman. Excellent service very helpful and most of all a people person. Made us feel like family. Very grateful to him. I recommend Jose Ocasio to anyone who wants to buy a ford car. More

2014 Focus SE Purchase My wife and I purchased a Focus from this dealership. After doing our research for about a month we walked in with an offer from Truecar and an My wife and I purchased a Focus from this dealership. After doing our research for about a month we walked in with an offer from Truecar and an offer from a competing dealer and Mike was able to give us a competitive offer which we took because it was our neighborhood Ford dealer. We wanted that accessibilty. I believe in the purchaser setting the tone we were friendly & communicative & so were Hugo, Mike & Reggie. We weren't able to pick up the vehicle the same day because it wasn't on the property & there was a wait to do the financing with Reggie but when we did see him he got us out of there quickly and answered all our questions. I think the individuals I dealt with put a good effort in to deliver quality cusomer service. I would recommend them. More

Unprofessional service I had an appointment on July 15th and got very disappointed by the service I was provided. My advisor Juan Toro was very unhelpful and couldn't find t I had an appointment on July 15th and got very disappointed by the service I was provided. My advisor Juan Toro was very unhelpful and couldn't find the real reason of concern in my car. I hear suspension noise over bumps screeching when goes up and down. I left the car for the service twice and problem wasn't solved, but right now it's even worse. The first time when I left my car there they changed some parts and told me it should work. However it didn't work. So I came back and left my car for two days. They called me and told car was done. However, when I got there to pick up my car I was told there by Mr. Juan Toro is no problem and they don't hear any noise. They didn't perform any service just kept my car there for 2 days and I really hear that noise!! In addition, it is very hard to reach them by phone. They simply don't pick up your phone and don't care about the customer!!!! More