Starks Ford of Queens - Jamaica

"New to car leasing" I had previously owned Ford vehicles in the past and decided that leasing was my best option this time around. I was way overdue for a new car and was I had previously owned Ford vehicles in the past and decided that leasing was my best option this time around. I was way overdue for a new car and was virtually clueless about the leasing process and a bit wary. From the moment I walked into this dealership and met with sales consultant Jose Ocasio, my fears began to dissipate and it turned into a very pleasant and memorable experience. Jose was professional, friendly, accommodating, and worked with my father and I to get a great deal on my 2015 FOCUS. He assisted with many of the logistics involved and provided helpful recommendations to make the process easier. From beginning to end the entire process from negotiating the terms of the lease, to learning some specialty features of my vehicle (Zhen), and finally "signing on the dotted computer screen" (Reggie Williams) was streamlined and transparent. I can confidently say that this was the best dealership experience I have ever had and wouldn't hesitate to recommend this staff/dealership to others. More

Best car experience I have ever had! I wanted to lease a Lincoln MKZ so i decided to stop by my local dealership in Brooklyn, the deal they gave me was 3K more then the the price I receiv I wanted to lease a Lincoln MKZ so i decided to stop by my local dealership in Brooklyn, the deal they gave me was 3K more then the the price I received from Ford Lincoln of Queens Blvd, Seth Brettler did a awesome job! More

My New Ford Edge I have to say the service in the dealership was great. From the moment I walked through the door until I left, I had great service. I want to say than I have to say the service in the dealership was great. From the moment I walked through the door until I left, I had great service. I want to say thank you to Mr. Jose Ocasio who was the representative who help me find a great vehicle for a great price. I would also like to thank Mr. Reginald Williams for getting me through the final paperwork so that I could get on the road with my new vehicle. I would definitly recommend this dealership to friends and family. More

Best Sales & Finance Team Liz Gurnis is the best salesperson and the only person to ever her my business twice! Simply - the BEST! Professional, efficient, no-nonsense from sa Liz Gurnis is the best salesperson and the only person to ever her my business twice! Simply - the BEST! Professional, efficient, no-nonsense from sales to service to insurance and finance, she makes transitioning from one Ford to the next seamless!. Liz makes the deal!! Finance Manager & Sync Tech were also great and efficient! More

EXCELLENT!!! Mike Duff goes ABOVE and BEYOND. This is my third car with this dealership. I bought my third car from Mike. I had service issues in the past but work Mike Duff goes ABOVE and BEYOND. This is my third car with this dealership. I bought my third car from Mike. I had service issues in the past but working with mike he has ironed out all these issues, problem free. Will return for a fourth. More

Best Ford Service Dealer I wanted to write you a note thanking your employee Juan Toro. The level of service he provided me was exceptional, and the best experience I’ve had I wanted to write you a note thanking your employee Juan Toro. The level of service he provided me was exceptional, and the best experience I’ve had at a Ford service center. Harry also assisted me too, and your staff was very helpful. I’m a native New Yorker, born and raised in Queens and was very pleased with the level of service I received. I look forward to future servicing. Thank you. More

The Best Mike and Liz were a huge help with picking out my new Ford. They answered all the questions I had and were very happy to help me. I would highly recom Mike and Liz were a huge help with picking out my new Ford. They answered all the questions I had and were very happy to help me. I would highly recommended anyone to go see Mike and Liz when looking for your next Ford or Lincoln. More

The Best of the Best!!!! Amazing customer service skills! Great guy to work with. Patient and willing to get everything done. Would recommend to anyone! I look forward to reco Amazing customer service skills! Great guy to work with. Patient and willing to get everything done. Would recommend to anyone! I look forward to recommending him to anyone interested in purchasing a car. More

OUTSTANDING AND EXCELLENT CUSTOMER SERVICE FROM JOSE OCASIO Jose Ocasio is a amazing guy with excellent customer service. In all my years of experience in customer service Jose Ocasio is number One. I h Jose Ocasio is a amazing guy with excellent customer service. In all my years of experience in customer service Jose Ocasio is number One. I have never had such a great experience before with a sales representative. Jose Ocasio is the person I will send all my family and friends too who is interested in a car. My experience with Jose will keep me coming to him for my next purchases in the future. He is a great asset to the Ford Company . There needs to be more people like Jose in this industry. The Ford company is extremely lucky to have an employee like Jose Ocasio working for them. Thank You Jose for making my purchase a pleasure. I recommend anyone looking for a ford to go to Ford Lincoln In Queens for the best Service. More

Just couldn't be any worse I have a 2009 Mustang only with 22k miles in it, parked in a heated garage all year long. I was used to be taking it to Ford DiBlasi each year for ch I have a 2009 Mustang only with 22k miles in it, parked in a heated garage all year long. I was used to be taking it to Ford DiBlasi each year for checkup and maintenance. There were no problems at all. Last year Ford DiBlasi went out of business, so I took it to Ford Lincoln of Queens. What a mistake. I drove this car about 3000 miles since last year's checkup at Ford DiBlasi and now these guys at Ford Lincoln of Queens are telling me that there are over $1800 worth of work needs to be done on the car, including the replacement of both front suspension lower control arms ($950), drive belt change ($175), replacing high mount brake light bulb ($65), coolant flush ($115), etc. Unfortunately I'm not a mechanic myself, so I cannot judge whether these were really required or not, but at least it is suspicious that everything was fine last year and before that at Ford DiBlasi and now suddenly $1800 worth of work is needed after driving 3000 miles in a year. In any case, I went for it. Now let's talk about the prices. There is one thing out of these, which is easy to compare - the drive belt change. I paid $175 including parts and labor (1 hour of work!?). Repairpal.com quotes $83-156 for drive belt replacement (repairpal.com/estimator/…), so this is 10% above of the highest in what repairpal.com have seen. After this you would expect that you will receive a white gloves service. Well, you are up for a surprise! It is one thing that the whole place looks like a dump, when I went to pick up my car which I left there for a few days for them to do the works, it took them over 40 minutes to find my car! I had to start shouting in the end, so they start moving and get my car out for me. While I was standing there, the first 25-30 minutes not a single car has left the garage and there were about a dozen people waiting, so you can't say that "there were too many cars, so they were busy", as simply they were just not moving ANY cars out of the lot all while people were standing and waiting there. In summary, I could hardly image a worse service (can't judge the quality of the repair work though). More