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Starks Ford of Queens - Jamaica

Jamaica, NY

Overview
Employees
Reviews
4.5
634 Reviews
Starks Ford of Queens is proud to be one of the premier Ford dealerships in the Queens area. We now have two locations to serve you: Woodside, NY and Jamaica, NY. From the moment you walk into our showroom you'll recognize that our commitment to customer service is second to none. We strive to make your experience at Starks Ford of Queens a great one for the life of your vehicle. Whether you need ...
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139-40 Queens Blvd

Jamaica, NY

11435

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Showing 634 reviews

January 16, 2025

wonderful dealership great service and sales department finance department is great very knowledgeable sales team More

by CLMPSD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Ambrosio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reginald Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Choi Min
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Starks Ford of Queens - Jamaica responded

We are happy to hear of your positive experience. Customer satisfaction is our top priority and we appreciate you taking the time to leave your feedback!

January 15, 2025

Sal Ambrosio is great every time I get a new lease I highly recommend him More

by Carl Siciliano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Ambrosio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reginald Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Starks Ford of Queens - Jamaica responded

Carl, it gives us a great sense of pride to know we were able to help you. Thank you for choosing Starks Ford of Queens!

January 15, 2025

I came to get a recall done and the job was done quick and smoothly. Also love the coffee machine. More

by Andy Persaud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Ocasio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Brettler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack D'Avanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Ambrosio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Girnus
5.0
This rating includes all reviews, with more weight given to recent reviews.
David O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaewon Yi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Choi Min
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Starks Ford of Queens - Jamaica responded

Andy, we take great pride in our customer service and it is extremely rewarding to get feedback like this. Thank you for choosing Starks Ford of Queens!

January 13, 2025

Great service and great customer care. Employees were nice, attentive, and made the process easy. More

by ROBERT.BOURN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Alvarez
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Jan 14, 2025 -

Starks Ford of Queens - Jamaica responded

Robert, thank you for the positive comments! It is extremely rewarding to receive feedback like this. We greatly appreciate your business and look forward to helping you in the future!

January 13, 2025

Nice people got fast. An appointment They took me in very fast Got a beautiful loaner. Fix the car fast. More

by SHLOIMY19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Jan 14, 2025 -

Starks Ford of Queens - Jamaica responded

When customers are happy, we're happy. Thanks for letting us know of your positive experience at Starks Ford of Queens!

January 12, 2025

Brought my ford for a diagnostic and told me it would be $190 they charge me $460. Never was expecting that. The rep just gave me a paper and told me to pay. No costumer service. More

by Ty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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January 11, 2025

Best of the Best in scamming customers. This service location waits until warranties are expired, then finds an entire list of problems. I had my car checked under my warranty, they found n More

by R K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reginald Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2025 -

Starks Ford of Queens - Jamaica responded

Hi RK We’d love the opportunity to address your concerns in detail to help resolve your issue. Proper communication is key . We invite you to contact our Service office and ask for Anthony or Yvonne . While warranties do expire , the care for our clients never will .

October 07, 2024

We sent in a vehicle for a Ford recall service and left the vehicle for a couple of days. Upon return to pick up the vehicle they asked us for $206 for unrequested or unapproved service. They would not rel More

by hershey.k
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Urena
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Oct 07, 2024 -

Starks Ford of Queens - Jamaica responded

Could you possibly mean DIAGNOSTIC? We Don't have a labor operation for EXTORTION. Give our service manager a call. We'd love the opportunity to clear up any misunderstandings of costs, and or make the appropriate adjustments.

Oct 07, 2024 -

hershey.k responded

Holding a vehicle for services not requested is considered a way of extortion in my dictionary. We did not request any diagnostic on this service other than the Ford recall service. We have already sent an email to ChrisU for an opportunity to clear things up and allow us to pick up the vehicle. We are waiting for the response.

More
Oct 07, 2024 -

Starks Ford of Queens - Jamaica responded

Your Vehicle has been ready for pick up accompanied with the invoice that details the maintenance your driver requested. Good News, there isn't a diagnostic or unethical surcharge involved. Your representative, however, DID request maintenance service. If by "clear things up", you mean don't charge for actual requested and rendered service feel free to set up a FORD REWARDS account. You may have points for you to redeem for financial assistance or entire coverage. If you need help, Call us .. ext 615

More
September 23, 2023

I just leased my 4th Ford Explorer from Ford of Queens. I worked with Sherif and Jay. Both of them went above and beyond to make this a pleasant experience. They were knowledgeable, helpful, and super atte More

by Andra W.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaewon Yi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherif Salah
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Sep 25, 2023 -

Starks Ford of Queens - Jamaica responded

Andra, thank you for the positive comments! It is extremely rewarding to receive feedback like this. We greatly appreciate your business and look forward to helping you in the future!

August 21, 2023

Jose Ocasió was amazing, so easy to talk to and knew exactly what I was looking for. He was friendly and guided me step by step through the car lease renewal process. I had planned to lease at my previo More

by Jose Castillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Ocasio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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