Star Subaru - Service Center

customerh* The air conditioning wasn‘t working on 2017 Forester, my appointment was 7:15AM, Pulled up to the service station about 7:10, I asked the service per The air conditioning wasn‘t working on 2017 Forester, my appointment was 7:15AM, Pulled up to the service station about 7:10, I asked the service person if I wait for the service how long I will waited, he said about 1.5 hr & no more more than 2hrs, end up I had to wait more than 5 hrs, in between I asked how much longer, but no answer, thats inexcusable for that long time for small problem. More

Excellent Service at Star Subaru Brought my 2018 Forester in for the first service. It was free. Professional, nice, covienient, on time, quick. Nice facility. Sherborne Williams to Brought my 2018 Forester in for the first service. It was free. Professional, nice, covienient, on time, quick. Nice facility. Sherborne Williams took care of us. Great guy, great service. More

Amazing service. Nelson was super understanding and professional. I cracked my passenger side mirror and they were able to accommodate me even though they had no appoi Nelson was super understanding and professional. I cracked my passenger side mirror and they were able to accommodate me even though they had no appointments available. More

Fast & courteous service My outback needed an oil change, and even though it was the middle of the day, they took the car in right away. The advisor, Sherborne Williams, was f My outback needed an oil change, and even though it was the middle of the day, they took the car in right away. The advisor, Sherborne Williams, was friendly and very knowledgeable. The service was completed quickly, and Sherborne went thru the vehicles overall condition with me. I will be back to Star Subaru for all my service needs More

Incompetent customer service Took day off to have car serviced. Clearly explained to service rep what I wanted done. I needed brakes checked and if LOW replace. Full 36,000 mile s Took day off to have car serviced. Clearly explained to service rep what I wanted done. I needed brakes checked and if LOW replace. Full 36,000 mile service . My engine lite keeps going on and off so I needed that checked out. All that was done was an inspection and they read the fault code. The service rep said they would order a fuel/air sensor and call me when it arrived..Still waiting for call. I recommend retraining Alysa to do her job . More

Quick fix The staff were professional and provided the service needed .Ididn't realize it but the air pressure gauge I was using wasn't as accurate as I thought The staff were professional and provided the service needed .Ididn't realize it but the air pressure gauge I was using wasn't as accurate as I thought so I thought when the air pressure monitoring system light went on that the indicator or computer needed to be reset when in reality the tires just needed about 4 more pounds of pressure. More

Bit long wait, but friendly and thorough Wait was slightly over an hour for an oil change, but it is what it is. The friendly and thorough service makes up for the wait. Wait was slightly over an hour for an oil change, but it is what it is. The friendly and thorough service makes up for the wait. More

Navigation and 75K Issue Had to do a routine 75K maintenance which was done properly. I had a GPS Issue with the announcements stuttering. Took the whole day to download an Had to do a routine 75K maintenance which was done properly. I had a GPS Issue with the announcements stuttering. Took the whole day to download an upgrade and maps. Still did not work but Iliana Sanchez worked with me that day on this problem and is continuing to work with me for a follow up with Subaru Support. Very courteous. More

Great service center Everyone was very polite and informative. They told me my car would be ready in about an hour and a 1/2 and it was! Everyone was very polite and informative. They told me my car would be ready in about an hour and a 1/2 and it was! More

State inspection on express service. Mission accomplished. First rate courteous care from Mr. Williams and staff. Saved me from spending Sat. at service which was my original plan last we Mission accomplished. First rate courteous care from Mr. Williams and staff. Saved me from spending Sat. at service which was my original plan last week. More