Star Subaru - Service Center

Quick NYS inspection I called to ask about changing my appointment because of other changes in my schedule and without hesitation Mr Sherbourne Williams told me to come r I called to ask about changing my appointment because of other changes in my schedule and without hesitation Mr Sherbourne Williams told me to come right on in. 45 minutes after arriving I was back on the road again. Can’t ask for better service than that. Thanks Subaru. And thanks Sherborne. More

Matthew I left a previous excellent review but somehow forgot to mention George the driver who with excellent service attitude and skill repeatedly drove me a I left a previous excellent review but somehow forgot to mention George the driver who with excellent service attitude and skill repeatedly drove me and others to and from home while car was being serviced. Hats off to George. More

Great, Polite, Friendly service Everyone, reception, technitions, billing area, all terrific. Close to home, careful drivers waiting room, Clean place, Isn't this enough, why 25 work Everyone, reception, technitions, billing area, all terrific. Close to home, careful drivers waiting room, Clean place, Isn't this enough, why 25 works. great, love free oil change for life, will come back. More

Good experience Went in with an appointment. Was never asked if I had one. I put in my appointment all of my notes of concerns which weren’t seen since they treated m Went in with an appointment. Was never asked if I had one. I put in my appointment all of my notes of concerns which weren’t seen since they treated me as a walk in for their express service. Mentioned at drop off that I would like my wiper replaced due to streaking and they’re covered by warranty. At check out I noticed that this wasn’t done so I brought it up again. Went back to waiting room while they changed the wipers. Everyone was friendly. I feel like there were a couple of opportunities for improvement but overall it was fine. More

WORST SERVICE EVER AND STEALERSHIP I purchased my car from this dealership and then took it there for an airbag recall. I asked them to check my car out while it was in there for the ne I purchased my car from this dealership and then took it there for an airbag recall. I asked them to check my car out while it was in there for the new bag. They gave a long list of items that needed replacement (tires, break pads etc), some of which where in the zone of needing the work but they also listed 3 lights they said where out. I took it to my regular mechanic to go over the list and all the lights WORKED! There was a clear effort to shake me down on even the cheapest level (although NOTHING is cheap at the dealership- even light bulbs). After the airbag replacement my lighter didn't work and a few weeks later all the engine warning lights along with my cruise control would come on all together then suddenly all go off. They obviously knocked something loose when replacing the bag. I finally spoke with the assistant supervisor because his boss wouldn't take my call and he wouldn't accommodate me for a time I could get to them by (I live in Brooklyn and it takes an hour to get to Flushing). I'm afraid I'm going to get all the way out there and they won't take my vehicle. He was argumentative and unapologetic. He refused to entertain the idea that they might have knocked something loose. The secretaries hung up on me. The supervisor won't take my call. The work was shoddy and unprofessional not to mention they lied about work that didn't need to be done. DON'T GO HERE! More

Really Good Service The car service was excellent and I am very satisfy with their work. Every worker there was very professional and did a wonderful job. Thank you .. The car service was excellent and I am very satisfy with their work. Every worker there was very professional and did a wonderful job. Thank you .. More

Lift Gate The lift gate would not open with the remote or by the button on the dash on my 2019 Forester. Went for service on the 29th of June. The service write The lift gate would not open with the remote or by the button on the dash on my 2019 Forester. Went for service on the 29th of June. The service writer did not make me wait, he pulled the car to the side and reset it on the spot. He then went through the car to make sure all of my safety features were set up properly. I was there less then 20 minutes. I did not get his name, he is a true credit to your service department and to Star Subaru. Very happy with the car and the service. Thanks CW More

2nd time they did not fix my passenger side window I am flabbergasted that they can't seem to fix the passenger side window. They said they fixed it but it started to malfunction within a day. When I c I am flabbergasted that they can't seem to fix the passenger side window. They said they fixed it but it started to malfunction within a day. When I called to inform them of this: they seemed unconcerned & a little annoyed. More