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Star Subaru - Service Center

Bayside, NY

4.7
338 Reviews

338 Reviews of Star Subaru - Service Center

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September 04, 2018

Sold me a car with a bad AC unit So I purchased a pre-owned car which had a bad AC unit dealer won't help get it fixed. I would not recommend at all. I had multiple issues with this c More

by subuarlover212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
employee not available
Sep 05, 2018 -

Star Subaru responded

We apologize that your experience at Star Subaru was anything less than satisfactory. Please contact the General Manager, Phillip Musmacker, at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. (718) 819-0100

September 02, 2018

Soso service. Regular service only. The representative just is ok. Not too friendly. I like last time service better. The wifi is good. Coffee machine is gre More

by bvjlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Aetonu
Sep 04, 2018 -

Star Subaru responded

We apologize that your experience at Star Subaru was anything less than satisfactory. Please contact the General Manager, Phillip Musmacker, at your earliest convenience if you would like to discuss this matter further. Thank you. (718) 819-0100

September 02, 2018

Great service Making the appointment was easy and my car was taken on time. While I thought the service took longer than I expected, overall service was great. The More

by LSKY1214
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson Joel Saez
Sep 04, 2018 -

Star Subaru responded

Thank you so much for this wonderful review, and we look forward to seeing you again!

September 01, 2018

Good maintenance The employees were professional and curtious. Work was done in a timely manner. Will look forward to my next appointment for an oil change and tire ro More

by holleydrakeford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson Yuen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Decosimo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Wong, Frank Swaney, Jerry Gennaro, Paul Huang, Jimmy Zeng, Chris Kraly, Mario Aetonu
Sep 04, 2018 -

Star Subaru responded

Thank you so much for this wonderful review, and we look forward to seeing you again!

September 01, 2018

My Suburu Service This location is excellent because there was a drive thru to drop off your car. Service was great. Got my service worked on. Would defenatly go back f More

by Mundoooo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Wong
Sep 04, 2018 -

Star Subaru responded

Thank you so much for this wonderful review, and we look forward to seeing you again!

September 01, 2018

Great service system I brought my car in for routine servicing. The service team was attentive to my need and informative regarding what they found in addition. The work More

by RTCHAPMAN13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherborne Williams
Sep 04, 2018 -

Star Subaru responded

Thank you so much for this wonderful review, and we look forward to seeing you again!

August 31, 2018

STAR THAT DESERVES STARS. The personnel are the best, friendly, relaxed and engaging. I was having so much fun I hated to leave when my car was ready. They are also very prof More

by mcnalbri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Decosimo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2018 -

Star Subaru responded

Thank you so much for this wonderful review, and we look forward to seeing you again!

August 30, 2018

My first time visiting this location The team at Star Subaru were great! They were able to xxxxx the problem and replace the part within a couple of hours. They are up to date with the la More

by MELANIEC.CHACON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Suh & Sharon
Aug 31, 2018 -

Star Subaru responded

Thank you so much for his wonderful review, and we look forward to seeing you again!

August 30, 2018

Problems Whatever problems I had with the car they figured it out within a day. If they have the parts with the car they will fix it right away More

by Chosen1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Suh
Aug 31, 2018 -

Star Subaru responded

Thank you so much for his wonderful review, and we look forward to seeing you again!

August 29, 2018

delayed service These service providers are the worst I’ve experienced, kept my car overnight with have a loaner available even the said I would have gotten the car More

by REID.RAM0N79
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nelson Joel Saez
Sep 04, 2018 -

Star Subaru responded

We apologize that your experience at Star Subaru was anything less than satisfactory. Please contact the General Manager, Phillip Musmacker, at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. (718) 819-0100

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