Star Subaru - Service Center

Subaru Surge After having the car for two days, they did not find a cause of the surge I’ve complained about since I bought it which occurs when accelerating for After having the car for two days, they did not find a cause of the surge I’ve complained about since I bought it which occurs when accelerating forward or backward from a stop or from a very slow speed as when rounding a corner. I have a dent in the trunk from a sudden acceleration as I backed up to get out of a parking spot! Occasionally the forward surge is enough to feel the need to hit the brake or to have the sensation of being pressed back into the seat. A more aggressive driver might not be bothered by this surge, but it is unsafe and also annoying.Is this a common complaint about Subaru Foresters? Thelma Fellows More

Terrible experience I went to get a simple oil change at 2:00 (I had made an appointment) after waiting over 2 hours, they told me that I had to change the oil pan becaus I went to get a simple oil change at 2:00 (I had made an appointment) after waiting over 2 hours, they told me that I had to change the oil pan because it was rusted. They said it would cost over $1000. I spoke to my uncle, my boyfriend, and even the dealer who sold me the car and they all said that was WAY too much money. So I denied the offer of them keeping my car for a week and charging me over a grand to change the oil pan. Upon getting in my car getting ready to leave, I see wires hanging out from the latch that I am supposed to use to open up the hood. I go back and asked why it was like that. They took the car in and said it's because they have to use pliers to open up the hood of my car. I told them that I not anyone else ever had to use pliers and they basically called me a liar. I ended up getting absolutely nothing done to my car after going in for a simple oil change and now I have a latch that is broken. I live 15 minutes from the place and got home at 6:00 for a 2:00 appointment. I am so unbelievably upset. More

Great job I would like to special mention Kevin Suh for accomodating my concerns and for the swift response. Also for the technicians that did the repair. You g I would like to special mention Kevin Suh for accomodating my concerns and for the swift response. Also for the technicians that did the repair. You guys are awesome More

18,000 mile service I was able to get the work done without an appointment. It took under 2 hours. I was expecting to pay more and was surprised at the bill. It was on I was able to get the work done without an appointment. It took under 2 hours. I was expecting to pay more and was surprised at the bill. It was only $ 91.77. I reccommend this facility to anybody that needs Subaru service. More

Need more smiling faces. Service writers at star subaru service are not welcoming. Customers have to be greeted with warm welcome not with with just a look and a cold “good mo Service writers at star subaru service are not welcoming. Customers have to be greeted with warm welcome not with with just a look and a cold “good morning” greet. Not very welcoming. More

Riding smoother The Service center diagnose my car and changed my struts, springs and gave me an alignment. All is good now. Riding smoother. They did a great job The Service center diagnose my car and changed my struts, springs and gave me an alignment. All is good now. Riding smoother. They did a great job. More

VERY EFFICIENT AND HELP PLEASANT I THINK MY REVIEW EXPLAINS IT ALL. I HAVE BEEN TO THE VALLEY STREAM SERVICE CENTER (WHICH IS CLOSER TO MY HOME) AND I FEEL THE SERVICE AT SERVICE CENT I THINK MY REVIEW EXPLAINS IT ALL. I HAVE BEEN TO THE VALLEY STREAM SERVICE CENTER (WHICH IS CLOSER TO MY HOME) AND I FEEL THE SERVICE AT SERVICE CENTER IS SUPERIOR More

The best Subaru service care William was one of the best customer service I ever had. He was patient and very understandable and reasonable. Very comtforable environment, no compl William was one of the best customer service I ever had. He was patient and very understandable and reasonable. Very comtforable environment, no complaints whatsoever. More

Service review I had a 9:15 am appointment. Took my car immediately for 12 month check and state inspection. Was told I would have the car back within an hour and it I had a 9:15 am appointment. Took my car immediately for 12 month check and state inspection. Was told I would have the car back within an hour and it was. More

SFEFF I needed a new remote starter since one was lost. The service was excellent. Kevin from service called that the remote was in and I just needed to com I needed a new remote starter since one was lost. The service was excellent. Kevin from service called that the remote was in and I just needed to come in and have it programmed. When I arrive Kevin told me that it would take 1/2 hr. a 1/2 hr later it was completed. More