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Star Subaru - Service Center

Bayside, NY

4.7
338 Reviews

338 Reviews of Star Subaru - Service Center

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December 30, 2018

More than 2 hrs waiting time for regular maintenance What is the point of having an appointment if the waiting time for regular maintenance i.e. oil change is still more than an hour. Other than waiting More

by ESPDELIVERIES
Recommend Dealer
No
Employees Worked With
N/A
Jan 14, 2019 -

Star Subaru responded

We apologize that your experience at Star Subaru was anything less than satisfactory. Please contact the General Manager, Phillip Musmacker, at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. (718) 819-0100

December 30, 2018

Understanding and great They took my car in and gave me the rundown on what needs to be done. Nelson kept me posted and made it a very smooth service. More

by Coolsun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson
December 30, 2018

Staff was uncaring and unhelpful This service center never seems to have any cars for you to drive while they work on your vehicle. It is very inconvenient especially when you have a More

by Samanthawalcott
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nelson
Jan 14, 2019 -

Star Subaru responded

We apologize that your experience at Star Subaru was anything less than satisfactory. Please contact the General Manager, Phillip Musmacker, at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. (718) 819-0100

December 30, 2018

Car was left very dirty Went in for recall, everything was fine but when I got the car back there was grease Marks both on The carpet and the footwell on both sides. milder g More

by Kevin
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andy Wong
Jan 14, 2019 -

Star Subaru responded

We apologize that your experience at Star Subaru was anything less than satisfactory. Please contact the General Manager, Phillip Musmacker, at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. (718) 819-0100

December 27, 2018

Thank for sevice thanks for all good attention and good treatment and good service I will be back soon I will take some friends who use other brand of cars to use suba More

by Rod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Wong, Phil Musmacker, Paul Huang
Dec 28, 2018 -

Star Subaru responded

Rod - thanks for the great review! We look forward to seeing you again soon.

December 23, 2018

Great dealer experience I had an appointment for 8 am, got to the dealer at 730, they checked me in, took my car in by 8:15 told me it would be an hour to hour 40 minutes, I More

by ALECHIVAS69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Swaney, Jerry Gennaro, Paul Huang, Chris Kraly, Mario Aetonu, JAMES KAMHAWY
Dec 26, 2018 -

Star Subaru responded

Thank you so much for the kind words. We're glad the experience went smoothly. If there are any concerns please do not hesitate to contact us. We look forward to seeing you in the future!

December 21, 2018

Fast service i went there for oil changed, done in 10 minutes. The staff was friendly & greeted me right away, very good experience. I like this place clean & cozy More

by shunho728
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Decosimo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2018 -

Star Subaru responded

Thank you so much for the terrific review! We're glad we got the service done so quickly for you and hope to see you again soon!

December 19, 2018

excellent service. they serviced my car quickly and efficiently. due to a family emergency i was able to get service the same day i called. they made sure i didnt have t More

by debe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Gennaro
Dec 20, 2018 -

Star Subaru responded

Thank you so much for the fantastic review. We look forward to seeing you again!

December 13, 2018

Service The service was very good ..i had a later appointment and was able to het there and early and receive service so i can resume with my daily appoents t More

by Lsj1680
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherbourne williams
December 06, 2018

Standard oil change Friendliness and interested in my concerns about a condition that will be addressed at a later date as agreed to by me and service rep. More

by flopops
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sberborne. Williams and Kevin Shu
Dec 12, 2018 -

Star Subaru responded

We are so glad to work with you and to satisfy any of your concerns. Thank you for your business and the wonderful review! We look forward to working with you in the future.

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