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Star Subaru - Service Center

Bayside, NY

4.7
338 Reviews

338 Reviews of Star Subaru - Service Center

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January 19, 2019

Beware car would not start after picking up car Bought my 14 outback in for 60’000 schedule maintenance. No pressure to get it done. However after dropping off the car they called me later that day More

by Sublover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nelson
Feb 01, 2019 -

Star Subaru responded

We apologize that your experience at Star Subaru was anything less than satisfactory. Please contact the General Manager, Phillip Musmacker, at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. (718) 819-0100

January 17, 2019

just a simple request I needed new windshield wiper so I called and asked if I needed an appointment None was needed and they replaced my front and rear ones, checked my More

by Lynnespock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't know!
Jan 18, 2019 -

Star Subaru responded

Thank you so much for taking the time to review our dealership. We appreciate the kind words and we look forward to seeing you again soon.

January 16, 2019

What’s the point of “appointments”? I had a 9:15 am appointment for an oil change on my NEW vehicle . It was 10:45 before they even took my car inside. the waiting area was filthy. The o More

by Miklatek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Decosimo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Gennaro
Feb 01, 2019 -

Star Subaru responded

We apologize that your experience at Star Subaru was anything less than satisfactory. Please contact the General Manager, Phillip Musmacker, at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. (718) 819-0100

January 13, 2019

Service was fine They addressed my issues and serviced as of my request. They had to order a new drivers to replace a creaky one. When it comes in they’re supposed to More

by j310kro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson
Jan 14, 2019 -

Star Subaru responded

Thank you so much for the review! We're glad that you are pleased with our service!

January 10, 2019

Unbelievably disgusting! My car is less than 3 yrs old, and it’s under the warranty! When I walked in to get my battery change, a guy at the desk told me I still have to pay More

by SWIM.RUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Aetonu
Jan 18, 2019 -

Star Subaru responded

We apologize that your experience at Star Subaru was anything less than satisfactory. Please contact the General Manager, Phillip Musmacker, at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. (718) 819-0100

January 10, 2019

Best service center I’ve been to! Best service I’ve had, even compared to luxury car dealerships in terms of customer service. William from initial intake is extremely thorough and h More

by q.lin52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William
January 10, 2019

You have to see Kevin I got my 06 legacy towed in and he got my car fix fast. Great service, he called me every step of the way. Very professional More

by Vanessany22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
January 04, 2019

Quick and painless I had gotten out of work early and stopped by to get an inspection and oil change. The staff is always very friendly and professional and finished my More

by spikesmommie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherbourne Williams
January 03, 2019

Good service Went in for an oil change and they checked my tire pressure and filled up my washer fluid tank free of charge. Nelson was also very good at what he do More

by YUP407
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yeong Tam
Jan 04, 2019 -

Star Subaru responded

Thank you so much for the kind words. It was our pleasure and we look forward to seeing you again soon.

January 01, 2019

Friendly, timely service Appointment at convenient time, Took me in right on time, job completed in less than an hour while I waited in the comfortable lounge. I will certain More

by Tom O
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Williams
Jan 03, 2019 -

Star Subaru responded

Tom, thanks so much for the wonderful review. We're glad your experience was a positive one, and we look forward to seeing you again soon.

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