Star Subaru - Service Center

Beware car would not start after picking up car Bought my 14 outback in for 60’000 schedule maintenance. No pressure to get it done. However after dropping off the car they called me later that day Bought my 14 outback in for 60’000 schedule maintenance. No pressure to get it done. However after dropping off the car they called me later that day to say that they need to do two additional service plus adjust my parking brakes. I gave them the ok to do the two but not the parking brakes. Truth is I have never used my parking brakes so can’t imagine why it would need adjusting. They kept car overnight. Next day picked up car and noticed the diagnostic sheet was not checked off. I specifically asked them to check battery because I was having problems with battery and had to jump start car twice before going in for service which I told them. The service guy told me that they checked the battery but just never checked it off on sheet. Also noticed that they checked box that they filled washer fluid which indicator was on when I dropped off car. After driving from dealer a few miles the washer fluid light came on which meant they never filled it. Three days later went to start car. Car would not start. This is after spending $1135 at dealer. Could not get battery going with jumper cable. My husband decided to buy a new battery rather than paying for tow truck back to dealer. We had the old battery tested and sure enough it tested as bad. Install new battery and car started right away. No problem since. Now are they just checking off boxes and not doing test? Clearly they didn’t fill the washer fluid and that battery was no good. Shame on them. Also noticed on my prior visit they did not fill out diagnostics on sheet. Just beware. More

just a simple request I needed new windshield wiper so I called and asked if I needed an appointment None was needed and they replaced my front and rear ones, checked my I needed new windshield wiper so I called and asked if I needed an appointment None was needed and they replaced my front and rear ones, checked my fluids and sent me on my way in no time. Good going Star Subaru! More

What’s the point of “appointments”? I had a 9:15 am appointment for an oil change on my NEW vehicle . It was 10:45 before they even took my car inside. the waiting area was filthy. The o I had a 9:15 am appointment for an oil change on my NEW vehicle . It was 10:45 before they even took my car inside. the waiting area was filthy. The other customers were making LOUD phone calls. The entire experience was terrible. Sorry I bought my car from Star Subaru. What a terrible dealership. More

Service was fine They addressed my issues and serviced as of my request. They had to order a new drivers to replace a creaky one. When it comes in they’re supposed to They addressed my issues and serviced as of my request. They had to order a new drivers to replace a creaky one. When it comes in they’re supposed to call me. More

Unbelievably disgusting! My car is less than 3 yrs old, and it’s under the warranty! When I walked in to get my battery change, a guy at the desk told me I still have to pay My car is less than 3 yrs old, and it’s under the warranty! When I walked in to get my battery change, a guy at the desk told me I still have to pay $130 for labor! What a xxxxxxxx! Does he even understand the definition of a warranty More

Good service Went in for an oil change and they checked my tire pressure and filled up my washer fluid tank free of charge. Nelson was also very good at what he do Went in for an oil change and they checked my tire pressure and filled up my washer fluid tank free of charge. Nelson was also very good at what he does. More

Friendly, timely service Appointment at convenient time, Took me in right on time, job completed in less than an hour while I waited in the comfortable lounge. I will certain Appointment at convenient time, Took me in right on time, job completed in less than an hour while I waited in the comfortable lounge. I will certainly come again. More