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Star Subaru - Service Center

Bayside, NY

4.7
338 Reviews

338 Reviews of Star Subaru - Service Center

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March 09, 2019

Had extensive repair. My Subaru Outback is 9 years old and I received a recall notice. I asked if I needed work as my ride was very bumpy. I was told I needed Struts and ot More

by TOMAM001
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin took care of the service. I don’t know the mechanics
Mar 18, 2019 -

Star Subaru responded

Thank you for taking the time to review our dealership. We're glad you found the service appointment a smooth experience!

March 07, 2019

No loaner vehicle I went in because of the two recalls. And I was told no loaner vehicle on that day. Waited 2 hours for the recall service. More

by lilywei325
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jimmy Zeng
Mar 11, 2019 -

Star Subaru responded

We apologize that your experience at Star Subaru was anything less than satisfactory. Please contact the Service Manager, Alex, at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. (718) 819-0100

March 05, 2019

Service Employee Mistreated my Vehicle I watched as a subaru employee took my vehicle and revved the engine & floored it down the street as they were taking it in to get worked on. I never More

by J7Parisi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Andy Wong, Frank Swaney, Jerry Gennaro, Paul Huang, Jimmy Zeng, Chris Kraly, JAMES KAMHAWY
Mar 21, 2019 -

Star Subaru responded

We apologize that your experience at Star Subaru was anything less than satisfactory. Please contact the Service Manager, Alex, at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. (718) 819-0100

March 03, 2019

Service Waiting time is decent. Expect to have many customers at the waiting room for service. Service advisor answer all questions that the customer have in More

by wudavid35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson Joel Saez
Mar 04, 2019 -

Star Subaru responded

Thank you so much for the kind words. We're glad you're service appointment went service and we look forward to working with you again in the future!

March 01, 2019

Service They are very professional and helpful. Discuss the issue with you before doing any work. Easy to get appointments and the work is done on time. More

by malonso29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin from service.
Mar 04, 2019 -

Star Subaru responded

Thank you so much for the kind words and we look forward to working with you again in the future!

March 01, 2019

Professional, efficient service My service dept contact called me ahead, making me aware of what needed to be done, on my car. It was abit involved; he showed patience& understanding More

by haven12983
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin, from the service dept.
Mar 04, 2019 -

Star Subaru responded

Thank you so much for the kind words and we look forward to working with you again in the future!

February 28, 2019

Great customer service Very friendly staff, quick response, I would definitely recommend Star Subaru! And I have refer my friends to Star Subaru. Also, I will continue to re More

by WIND037
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Huang
Mar 01, 2019 -

Star Subaru responded

Thank you so much for the kind words. We appreciate the recommendation and look forward to working with you again in the future.

February 27, 2019

Good service The service was very good and fairly quick. They took me without an appointmen in their system, even though I had made an appointment online and got a More

by Jgraham6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Wong
February 27, 2019

Good to know this place Kevin, who helped me this time is awesome. He knows what he is doing and has a very kind attitude. As i am an one of small business owner, I would lik More

by dltmddns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Feb 27, 2019 -

Star Subaru responded

Thank you so much for the kind words. We look forward to working with you again in the future.

February 27, 2019

Excellent!!! The express service helps especially without an appointment. Very busy but great job once done, lounge area while you wait and free WiFi to to it off More

by RHARADAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson
Feb 28, 2019 -

Star Subaru responded

Thank you so much for the wonderful review. We look forward to working with you again the future.

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