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338 Reviews of Star Subaru - Service Center
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April 19, 2019
Loose caliper with missing screw I had my service done at the dealer for brakes back in February. Come March my car started moving on it’s own on small inclines when in park and keys I had my service done at the dealer for brakes back in February. Come March my car started moving on it’s own on small inclines when in park and keys taken away and turned off. Little did I know, come April I saw the caliper was out of position where it usually is. I checked it out and turns out the caliper was flapping back and forth scratching the wheel and the caliper itself. It was missing a screw. I don’t know if they forgot to put it back on or if it was tighten enough and it came loose under driving. Brought it in to dealer to fix and they just put on the screw. I don’t know if they checked everything to make sure everything was okay or not. No compensation nothing or sorry or anything. Left with the missing screw intact, scratched wheel and caliper. More
by mikoll
Verified CustomerEmployees Worked With
Phil Musmacker
April 15, 2019
All good until found mechanics belt buckle indented 5 spots came back to show manager damage caused by belt buckle of mechanic on edge close to oil filter when hood open front plastic edge all scratched and ind came back to show manager damage caused by belt buckle of mechanic on edge close to oil filter when hood open front plastic edge all scratched and indented, only could happen when hood was opened, FIRST OIL CHANGE, not happen did not ask for anything but to tell mechanic so it does not happen again, VERY DISAPPOINTED in service More
by LeeFischer
April 14, 2019
Great service! Friendly, attentive, well informed. Careful inspection. Found important issues overlooked or forgotten by owner. Options for repair made clear. Ni Friendly, attentive, well informed. Careful inspection. Found important issues overlooked or forgotten by owner. Options for repair made clear. Nice, clean environment for waiting while car being serviced. Overall excellent experience. More
by connieperetz
Employees Worked With
Sherborne Williams; Teddy Neofites
April 14, 2019
No worries Everyone at this dealership is so polite and courteous. The service writer (sorry didn’t get his name) is efficient and friendly and he always gives a Everyone at this dealership is so polite and courteous. The service writer (sorry didn’t get his name) is efficient and friendly and he always gives an accurate estimate of how long the service will take. The cashier was friendly too. More
by mike
Employees Worked With
Jimmy Zeng
April 12, 2019
Went for a quick oil change and inspection. Went for a quick oil change and inspection, Five hours and $1,000 later I left without the inspection and 50 more miles on my car!? Never again! Went for a quick oil change and inspection, Five hours and $1,000 later I left without the inspection and 50 more miles on my car!? Never again! More
by RICHMONDHILLRON
Employees Worked With
I do not know the names of the employees I worked with.
April 06, 2019
Nelson at the service center is great Nelson is great and has always looked out for me and my family. I went in with my baby and my wife for an oil change and he made sure we were comforta Nelson is great and has always looked out for me and my family. I went in with my baby and my wife for an oil change and he made sure we were comfortable and he even brought the car out of the shop so my wife could change our baby in privacy. More
by MBIART84
Employees Worked With
Nelson
April 03, 2019
Windshield replacement & Eyesight recalibration The process went as it was described to me earlier. Windshield replacement by an outside service took about an hour. Was told the recalibration woul The process went as it was described to me earlier. Windshield replacement by an outside service took about an hour. Was told the recalibration would take longer...like 2 hours? It actually took almost 4 hours. Not sure why. The end result seems to have been complete & correct. More
by rongo98
Employees Worked With
Nelson Saez
March 31, 2019
AC Repair Professional and courteous service. The young woman who checks in the car is very friendly and remembers me from previous visits. I will continue usi Professional and courteous service. The young woman who checks in the car is very friendly and remembers me from previous visits. I will continue using your service department. More
by beabull2
Employees Worked With
Nelson Joel Saez
March 29, 2019
Great service Dropped the car off in the morning, performed the service needed, and called me when it was ready. The service advisor was helpful, polite and very Dropped the car off in the morning, performed the service needed, and called me when it was ready. The service advisor was helpful, polite and very much willingto help me. He was great. More
by autovozz
Employees Worked With
Sherborn
March 29, 2019
Outstanding The service is thorough and quick The professionalism is top notch I would like to comment that Kevin ranks high in his customer service skill The service is thorough and quick The professionalism is top notch I would like to comment that Kevin ranks high in his customer service skills I highly recommend this service center More
by Purasepa
Employees Worked With
Kevin
