Star Subaru - Service Center

Bad experience Bring the car in for air bag recall service. They damaged my car dash recording camera. Unusable now. The worker lies, saying he just took the wire of Bring the car in for air bag recall service. They damaged my car dash recording camera. Unusable now. The worker lies, saying he just took the wire off the cigarette lighter, but in fact the wire connector to the camera was bended and the camera case was lightly cracked open. The video file shows it was recording fine right into the shop, After lengthy discussion with the service manager, he decided to give me 3 complementary oil changes to compensate the damage. More

Loose caliper with missing screw I had my service done at the dealer for brakes back in February. Come March my car started moving on it’s own on small inclines when in park and keys I had my service done at the dealer for brakes back in February. Come March my car started moving on it’s own on small inclines when in park and keys taken away and turned off. Little did I know, come April I saw the caliper was out of position where it usually is. I checked it out and turns out the caliper was flapping back and forth scratching the wheel and the caliper itself. It was missing a screw. I don’t know if they forgot to put it back on or if it was tighten enough and it came loose under driving. Brought it in to dealer to fix and they just put on the screw. I don’t know if they checked everything to make sure everything was okay or not. No compensation nothing or sorry or anything. Left with the missing screw intact, scratched wheel and caliper. More

Great service! Friendly, attentive, well informed. Careful inspection. Found important issues overlooked or forgotten by owner. Options for repair made clear. Ni Friendly, attentive, well informed. Careful inspection. Found important issues overlooked or forgotten by owner. Options for repair made clear. Nice, clean environment for waiting while car being serviced. Overall excellent experience. More

No worries Everyone at this dealership is so polite and courteous. The service writer (sorry didn’t get his name) is efficient and friendly and he always gives a Everyone at this dealership is so polite and courteous. The service writer (sorry didn’t get his name) is efficient and friendly and he always gives an accurate estimate of how long the service will take. The cashier was friendly too. More

Went for a quick oil change and inspection. Went for a quick oil change and inspection, Five hours and $1,000 later I left without the inspection and 50 more miles on my car!? Never again! Went for a quick oil change and inspection, Five hours and $1,000 later I left without the inspection and 50 more miles on my car!? Never again! More

Nelson at the service center is great Nelson is great and has always looked out for me and my family. I went in with my baby and my wife for an oil change and he made sure we were comforta Nelson is great and has always looked out for me and my family. I went in with my baby and my wife for an oil change and he made sure we were comfortable and he even brought the car out of the shop so my wife could change our baby in privacy. More

AC Repair Professional and courteous service. The young woman who checks in the car is very friendly and remembers me from previous visits. I will continue usi Professional and courteous service. The young woman who checks in the car is very friendly and remembers me from previous visits. I will continue using your service department. More

Great service Dropped the car off in the morning, performed the service needed, and called me when it was ready. The service advisor was helpful, polite and very Dropped the car off in the morning, performed the service needed, and called me when it was ready. The service advisor was helpful, polite and very much willingto help me. He was great. More