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Star Subaru - Service Center

Bayside, NY

4.7
338 Reviews

338 Reviews of Star Subaru - Service Center

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April 28, 2019

Service Friendly, knowledgeable and courteous. Waited longer than planned but they made up for it. They do their best to get you in and out fast. Love Subaru More

by SubaruSue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Suh
Apr 29, 2019 -

Star Subaru responded

Thank you so much for the kind words. We thank you for your patience and look forward to seeing you soon.

April 28, 2019

Recall for Brake problem Had appt took in for service. The mechanic did great job, replaced part needed and was done. They took time to explain as always and notify of next se More

by Metsjets
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Wong
Apr 29, 2019 -

Star Subaru responded

Thank you so much for the kind words. We're glad you had a positive service appointment and look forward to working with you again in the future.

April 28, 2019

Better Than Expected I came for a factory recall. The service was quick and much better than any where I”ve received before at other places because of factory recall. More

by VRF2980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackson Yuen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Wong, Frank Swaney, Jerry Gennaro, Paul Huang, Jimmy Zeng, Chris Kraly, Mario Aetonu, JAMES KAMHAWY
Apr 29, 2019 -

Star Subaru responded

Thank you so much for the wonderful review. We appreciate the 5-star rating and look forward to working with you again in the future!

April 27, 2019

False promise I was told the first oil change service was complimentary on my 2019 Crosstrek. When I got there, I'm told just the oil change, tire rotation is extra More

by Mastahmed1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jimmy Zeng
Apr 29, 2019 -

Star Subaru responded

We apologize that your experience at Star Subaru was anything less than satisfactory. Please contact the Service Manager, at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 833-271-0484

April 26, 2019

Recall visit Very helpful and efficient with ease of drop off and pick up on the day of service. It’s always a pleasure to use Star Subaru service! More

by ebenaderet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service center was all tops!!!
Jun 21, 2019 -

Star Subaru responded

Thank you for the kind words and feedback!

April 26, 2019

Was taken care of in a kind and professional manner I was given immediate service by Nelson Saez at customer service counter and he explained to me each item the service technicians had to address from More

by MORVANT.WOODS27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson Saez
Jun 21, 2019 -

Star Subaru responded

Thank you for the kind words! We appreciate the feedback!

April 25, 2019

Express service was that plus very attentive service First gentleman who writes up ticket was personable and quickly signed me in. Then William logged in my info and the process was a speedy one. When I More

by Rita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William
Apr 26, 2019 -

Star Subaru responded

Rita - thank you so much for the kind words. We're glad your service appointment was a great one and we look forward to working with you again in the future.

April 24, 2019

Excellent Work and Attention A big job on wear and tear items to keep our 9 year old Forester going for 9 more years. But in one day all the work was done, even put two people on More

by juliusa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Suh and whoever worked on the car please
Apr 25, 2019 -

Star Subaru responded

Thank you so much for the kind words! We're glad we were able to get your Forester serviced quickly! We look forward to working with you again in the future!

April 24, 2019

Stellar experience The service staff was courteous professional knowledgeable got me in and out quick. I would highly recommend them. Chris is the best felt like I knew More

by scotto8414
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Kraly
Apr 25, 2019 -

Star Subaru responded

Scott - thank you for the 5-star rating! We're glad your service center experience was a good one and we appreciate the recommendation!

April 20, 2019

Bad experience Bring the car in for air bag recall service. They damaged my car dash recording camera. Unusable now. The worker lies, saying he just took the wire of More

by EE2
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Suh
May 02, 2019 -

Star Subaru responded

EE2- We apologize that your experience at Star Subaru was anything less than satisfactory. If there is any further discussion you would like to have on this matter, please feel free to contact the Service Manager. Thank you. (718) 359-7700

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