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Star Subaru
Bayside, NY
2,312 Reviews
At Star Subaru our experienced staff has helped hundreds of customers in Queens NY, Long Island NY, Manhattan NY and the Bronx NY get into the new Subaru that they want and we want to help you too. Browse our inventory new Subaru vehicles in Bayside or our Long Island area used car inventory to find the car of your dreams. If you need a car loan check out our finance page to start the process. If you need parts or service for your Subaru in the Bronx, don't forget about our talented Subaru repair technicians and Subaru parts professionals. Star Subaru strives to provide the best sales, service, and experience possible to make your car buying process stress free. Don't take our word for it, come down to 206-26 Northern Blvd, Bayside, Queens, New York and see the Star Subaru difference for yourself!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:30 PM
Sunday Closed
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Showing 2,312 reviews
September 28, 2024
Deceptive and manipulative practices. I had a deal lined up - then, when reproached about accessories not yet installed as promised, the Sales Manager replied as follows: ---------- Fo I had a deal lined up - then, when reproached about accessories not yet installed as promised, the Sales Manager replied as follows: ---------- Forwarded message --------- From: Michael Decosimo Date: Wed, Sep 11, 2024 at 4:38 PM Hi xxxxxxx, I've explained this entire process with the general manager and at this point it seems that your not happy nor ever will be and I have really tried my best to give you everything and keep you happy but at this point we are just going to refund your deposit. I wish you the best of luck. Thank you ---------------- I'm still in the process of working with my credit card company to get the entirety of my deposit back. Avoid this dealership. More
by starsubaru
Verified Customer
September 22, 2024
It is very good service and explain detail. Answer the questions professional what I asked. Answer the questions professional what I asked. More
by lly038
Employees Worked With
September 19, 2024
Loved my experience in star Subaru northern boulevard. Steve is a great person, helped me get the best car options available for me. I have been able to get all my answers and communication was top notch. Steve is a great person, helped me get the best car options available for me. I have been able to get all my answers and communication was top notch. For my auto loan I got help from Michael. He will be put all his effort to make sure you get the a loan approved. Unfortunately my loan was in very high interest due to new credit score. But they all tried the level best to get me the car I wanted to More
by fahmidatultul
September 19, 2024
Good service attitude, detailed introduction of various models, and reasonable prices.I am very satisfied with my new car purchase this time. models, and reasonable prices.I am very satisfied with my new car purchase this time. More
by shiliang1950
September 17, 2024
Mile & Samantha were very helpful - the process was seamless- and I would recommend to others seamless- and I would recommend to others More
by LEGALKIT
September 14, 2024
Almost 2 months have passed since I sold my car. Still no prorated check from them regarding my 10 year warranty. Constantly been given the run-around. Here's the full story: I drove from Massach Still no prorated check from them regarding my 10 year warranty. Constantly been given the run-around. Here's the full story: I drove from Massachusetts and bought a brand new 2019 STI from Mike back in 2019. Fast forward to July of 2024, I sell the car to a dealer in Massachusetts and reach out to Star Subaru to get my 10 year warranty prorated since it's no longer useful for me. Mike says okay, email him the proper documentation and he'll prorate it. The sale goes through on July 18 and I reach out to Mike on July 19; receptionist says he's not working that day. I then reach out the following week, everyday of the week, and receptionist says he's on vacation and they don't know when he'll be back. I continue calling literally everyday until he returns my call on August 9. I then email him the proper documentation showing sales proof and payoff from the Bank, along with my new mailing address, all while stll on the call. He says okay, he'll get it taken care of. He calls me back the same day to give me the amount that I'll be receiving and confirms that the check will be sent out later that day once Accounting processes it. He says I'll receive it in a week, but I tell him conservatively, that I'll call him if I don't get it by the end of the month. Note that this call is still on August 9. A couple weeks go by and still nothing. It reaches September and I call him back on September 2, Labor Day. He tells the receptionist to tell me that the check was sent out that past Friday, August 30, and that they only get paid at the end of the month, and that I should receive it within a couple days. I told him to just cancel the check and send it to me electronically. He says his dealership doesn't do that. Mind you, it doesn't take a week for mail to get to Massachusetts from New York. We're only 4 hours away. And nowhere in his initial call did he mention that they get paid at the end of the month. He says to call back on September 6 if I don't get the check, then he'll overnight it to me. September 6 hits and still no check. I call back. Turns out he "sent" it to the wrong address. He sent it my original address that was on my warranty instead of sending it to my new address that was included in my intial email along with the supporting documents. He says he'll overnight it and that I should receive it by September 10. Again, it doesn't take up a week for mail to arrive to Massachusetts from New York, regardless if it's standard or overnighted. Today is September 13 and still no check. The person that sends out the checks is on vacation and he said he sent it out personally himself, which I have doubts about considering my experience with him. Definitely would not do business with again, and would advise everyone to steer clear from. More
by Phil
Employees Worked With
September 14, 2024
Having Steve as my salesman was such a delight and really calmed my nerves. He was efficient, kind and on top of things every step of the way. Buying a car is a large purchase with a lot of steps along the w calmed my nerves. He was efficient, kind and on top of things every step of the way. Buying a car is a large purchase with a lot of steps along the way. Steve was great at explaining everything in layman terms and made the process so easy! He is definitely looking out for his customers! More
by ala103091
Employees Worked With
September 14, 2024
nice job，good service，i will let my friend know，come to purchase vehicle，thank you very much purchase vehicle，thank you very much More
by lin112769
September 11, 2024
Wonderful experience with Samantha. I have purchased a few cars with her. She explains and takes care of everything. I recommend and will be back again. Thanks I have purchased a few cars with her. She explains and takes care of everything. I recommend and will be back again. Thanks More
by BRYANWILLIAMS
