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Star Pre-Owned of Hellertown

Hellertown, PA

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549 Reviews

1730 Main Street

Hellertown, PA

18055

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Showing 549 reviews

January 11, 2017

07 chevy colbalt Very happy with the service, will come back, will recommend to friends and family. I'm very happy with the car I bought I made a good choice coming he More

by Justinsaltzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CJ Landis, Russ Whitehill
December 31, 2016

Great experience with Steve!! I gave Steve five stars because my family's experiences with him today and in the past have been outstanding. As a first time car owner not knowing m More

by Mdesa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Miller
December 31, 2016

Fair experience. Bought a Mazda earlier in the week. Overall the deal was fair for both. My trade-in was initially (nearly insulting) priced low, came up to a reasonab More

by Mazda08
Recommend Dealer
No
Employees Worked With
Robert Boty
Feb 03, 2017 -

Star Pre-Owned of Hellertown responded

Mazda08, We are very sorry you had a negative experience when negotiating on your trade in value. We realize that there is tremendous amount of information available for customers to get pricing on their trade in value prior to visiting the showroom. These 3rd party sites are typically actuate but sometimes on older vehicles we have to resort to real live auction reports. This is very true typically when dealing with higher mileage vehicles that can be unpredictable. As far as the fuel is concerned we try to put at least a 1/3 of a tank unfortunately we do not get reimbursed from the manufacture for a full tank like when you purchase a bran new vehicle. If you have any other concerns please contact our customer satisfaction department at 610-691-8000.

December 31, 2016

My sales person Steve Steve was very helpful. I did not feel pressure. I also was so happy that he did his work quickly so I don't have to spend so much time at the dealer. More

by Jayne123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Miller
December 31, 2016

WRX Exchange I decided to see if I could upgrade my 2011 Subaru WRX to a newer model when I received a statement showing I had some equity in my current car. After More

by 3timewrx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McGeever
December 11, 2016

They don't negotiate They act like they are above there customers if I didn't really want the vehicle they had I woulda gone else where, there call back time took to long More

by Devin12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
CJ Landis, Paul McGeever
Dec 28, 2016 -

Star Pre-Owned of Hellertown responded

At STAR Preowned Automotive Group this is not our intention what so ever. We want every customer to feel as if they got a fair deal no matter how rare the vehicle is. Especially a pre-emissions cummins diesel. In this situation we were still able to put very little money down and finance the balance. Usually if the vehicle is not worth what we are asking, the banks will not finance it. I apologize for you having to wait longer than expected to get the vehicle back from our service department. I thought that you were in favor of us also checking the vehicle out thoroughly before you took delivery back to New Jersey. Please feel free to call me anytime at 610-691-8000. I would like to find out if there's anything we can do to change your negative perception of the deal since we did negotiate the price down over $2600 dollars. I would like to continue to service you and your family's vehicle needs in the future.

December 08, 2016

These guys are good for a new car buyer Been to the dealership a few times to see about a vehicle, went to two different Star locations. My search lead me to the Hellertown location, knew th More

by g-mon3y
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Miller
December 04, 2016

Great buying experience Star Auto offers great prices and a no-hassle shopping experience. Paul and Drew made the entire process extremely pleasant and pain-free. Low prices More

by johnbart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Procyk, Paul McGeever
December 02, 2016

Kind courteous and professional Willing to deal with you at a professional level making sure you're happy with everything helping you out when they really don't need to just being a More

by Chllengerguybill888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CJ Landis, Steve Miller
November 27, 2016

Fantastic experience, great people, good deal We bought a 2013 Ford Fusion Titanium today. We couldn't be happier with Steve Miller, the sales rep we worked with, and the car we got. Steve was ver More

by HeatherG.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Miller
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