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Star Nissan - Service Center

Bayside, NY

4.7
2,410 Reviews

2,410 Reviews of Star Nissan - Service Center

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October 06, 2018

Terrible price and took forever Took 2 hours for an oil change and safety inspection. On top of that it is the first place I have been to that charges labor for an oil change ($130 a More

by Unsatusfiedcustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Don’t remember names
Oct 09, 2018 -

Star Nissan responded

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October 02, 2018

Nickel and dime THEIR customers. Lied to me that I needed rear break pads and then wanted to charge $150.00 just to replace them. “I said give me back my car”. I went else where. So t More

by NARESHSARJUNATH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ronnie Morales
Oct 24, 2018 -

Star Nissan responded

I am very sorry to hear about your recent experience with our service department. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your situation. I look forward to speaking with you and regaining your trust in our business. Sincerely, Christine Mangione, Customer Relations Manager, 7184230500

September 30, 2018

Worst service ever . Waiting room full of roaches and dirty wasted my time because they couldn't even fix my seatbelt. Then they told me they had to order the part went More

by Villanueva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Oct 11, 2018 -

Star Nissan responded

Thank you for taking the time to provide us with this feedback. We appreciate hearing from our customers because it allows us to constantly improve ourselves and the service we offer. We are sorry for the impression you received with our service department. I would appreciate the opportunity to turn this experience around. If you would like to discuss this situation further or if you have any questions, do not hesitate to contact us directly. Sincerely, Christine Mangione, Customer Relations Manager, 7184230500

September 29, 2018

Routine Oil change Arrived at the place at 6:35am.(opens 6:30am) First customer of the day. Came in for routine oil change and filter replacement. Granted it was early, More

by mulanshinjo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oct 09, 2018 -

Star Nissan responded

Thank you for taking the time to provide us this feedback, Mulan. At Star Nissan, we strive to provide a 5-star experience for all our customers and it seems we fell short this time. Please contact us at your earliest convenience to provide us the opportunity to discuss your visit in greater detail. We look forward to working with you again down the road, thanks! Sincerely, Christine Mangione, Customer Relations Manager, 7184230500

September 29, 2018

I got the service done within 1 hour and everything else do Everything that needed to be fixed, changed was checked and done. I was even reminded of my next car inspection, I was every happy and left within an More

by VIRGICASI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kalman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Those employees at the payment window
Oct 09, 2018 -

Star Nissan responded

Thank you for the positive review, VIRGICASI and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, Christine Mangione, Customer Relations Manager, 7184230500

September 29, 2018

It was a very good experience. Every time I go there my vehicle gets an all around checkup. My vehicle is now past 10 years I feel save driving the car. I will continue to go ther More

by GERDAKUMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kalman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Artie, the mechanic.
Oct 09, 2018 -

Star Nissan responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Christine Mangione, Customer Relations Manager, 7184230500

September 28, 2018

My review. Robert Davila was my service advisor. He is always kind and caring and always listens with me and other customers as I have noticed. The work on my ca More

by Rockymedic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Davila
Oct 09, 2018 -

Star Nissan responded

Rockymedic, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Christine Mangione, Customer Relations Manager, 7184230500

September 28, 2018

quick and efficient They are a terrific service center. They are the reason I keep buying cars from Starr in flushing . They are quick and diligent in getting you out on More

by JPERE1RA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gus Tsolkas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Kalman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2018 -

Star Nissan responded

We truly appreciate you taking the time to write about your experience at our service department, JPERE1RA. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Best, Christine Mangione, Customer Relations Manager, 7184230500

September 27, 2018

Great work. With the quick and professional service provided it’s hard to go anywhere else. The people here at Star Nissan are courteous and are always ready to h More

by HYOX73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kalman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone
Oct 09, 2018 -

Star Nissan responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best, Christine Mangione, Customer Relations Manager, 7184230500

September 27, 2018

My experience was fantastic it was quick and painless I needed to have my Nissan Rogue inspected by the end of September. And I wasn't sure if I would be able to have it done late in the day. The staff wa More

by JACKIEBEE82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of the names of the employees that assisted me
Oct 09, 2018 -

Star Nissan responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Christine Mangione, Customer Relations Manager, 7184230500

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