Star Nissan - Service Center

Careless maintenance I received my vehicle back after service with a dent in it and greasy finger prints all over the exterior of the vehicle. Irresponsibility is not what I received my vehicle back after service with a dent in it and greasy finger prints all over the exterior of the vehicle. Irresponsibility is not what i expect from nissan. More

Terrible customer service I have been a loyal customer with this dealership for over 10 years. However after my most recent experience last week I, nor my extended family will I have been a loyal customer with this dealership for over 10 years. However after my most recent experience last week I, nor my extended family will be returning. I came in to purchse a battery and paid in cash. Upon checking to make sure i revieved the correct amount of change back, i realized i had been short changed by $20. Realizing that the woman working the cash register made a mistake i asked her to review the transaction she had just made. Instead she rudely ignored my request and wrote me off as if I was trying to swindle her out of $20. She continued to nastily accuse me of being in the wrong until i asked to speak to her supervisor. Her supervisor told me that I would have to wait till the end of the day and could not be assisted at the moment, although i had been waiting to have the mistake reviewed for quite some time. Later that day i recieved a phone call notifying me that i would receive a $20 credit towards my next service but would not recieve the money i was owed. I assure him it is not just about the money. I have been a loyal customer sonce 2003 and yet the way they treated me, as though i am a theif was despicable. They can keep the money. I will not spend another penny at this establishment, and will be asking my friends and family members to follow suit. More

Pathfinder oil change and repair Robert Davila and the technician did a great job of taking care of my vehicle. They were also very open in communicating the problem and solution. Robert Davila and the technician did a great job of taking care of my vehicle. They were also very open in communicating the problem and solution. More

Great customer service Prompt service..detailed explanation of the service and fast time table for the job required.i would recommend to all my friends.great service overall Prompt service..detailed explanation of the service and fast time table for the job required.i would recommend to all my friends.great service overall More

Took car in for engine problem. Engine light no longer on. Engine part was replaced. However SUV makes noise when driving off. Dealer let the SUV be picked without diagnosing wheth Engine light no longer on. Engine part was replaced. However SUV makes noise when driving off. Dealer let the SUV be picked without diagnosing whether all engine problems had been fixed or explaining the reason for engine noise. More

Everyone was exceptionally nice & professional From my first phone call, to dropping off the car, and meeting with the service rep everone could not have been kinder, or more efficient. Ronnie was From my first phone call, to dropping off the car, and meeting with the service rep everone could not have been kinder, or more efficient. Ronnie was great. More

Poor Customer Service I dropped my car off for service. I returned and representative said my car was ready. I waited over hour to get my car. Disgusted. I dropped my car off for service. I returned and representative said my car was ready. I waited over hour to get my car. Disgusted. More

Decent I didn’t wait more than two hours It was convenient I went on a Saturday morning There was no breakfast though I miss the other location in LI I didn’t wait more than two hours It was convenient I went on a Saturday morning There was no breakfast though I miss the other location in LI More

Follow-up service Excellent service!!! Both from sales and service crew. The team was professional, courteous and efficient. It’s obvious that they care about the custo Excellent service!!! Both from sales and service crew. The team was professional, courteous and efficient. It’s obvious that they care about the customer‘s experience. I would highly recommend! More

Quick, friendly staff and great service! My experience was perfect! From arrival to finish, the shop workers, attending service staff and cashier were very pleasant, courteous and efficient. My experience was perfect! From arrival to finish, the shop workers, attending service staff and cashier were very pleasant, courteous and efficient. Thank you much! More