Star Nissan

Went to service for a oil change. The service personal told me that I needed a major service. I told her that it can wait for a few more miles before I can do it, she would not accept that and kept tellin told me that I needed a major service. I told her that it can wait for a few more miles before I can do it, she would not accept that and kept telling me that I need it. I told her that I went to a different dealer and got the 15k service, she actually called that dealer to confirm. She would not accept a no for an answer. I almost walked out to go somewhere else, but I spoke to the manager instead. Later she came back telling me that my O2 sensor was bad and it would cost $350. What a rip off. She replaced my wipers because she said it was cracked. I replaced the wipers 3 weeks ago. I will never go there again. More

Several years ago I drove out to Star to look at some cars advertised online. I found a Maxima that I liked and the price was good. I asked the sales person if he knew anything about the previous owner cars advertised online. I found a Maxima that I liked and the price was good. I asked the sales person if he knew anything about the previous owner and he said he did not. At that time I did not consider using CarFAX to check on the car. After buying the car a friend ran the VIN for me through CarFAX and it came up as a previous rental car. Again, my mistake for not checking but I would never buy a rental! We ran the VIN's of most of the cars listed online and they were all rentals. To be fair, they are in business to make money, but I feel like I was misled when the sales person said he didn't know about the previous owner. He surely knows that they're selling rental cars. After owning the car for a while several problems became apparent and I attribute most of them to lack of maintenance and abuse from use as a rental. I had to have a key re-programmed for the car and service said to just come in without an appointment and they would take care of me. That visit took an hour - most of which my car just sat. On another visit for a hood that fluttered on the highway, I was told it needed an adjustment that would cost $70. I bought the "Gold" warranty for $1200 but they refused to cover this... And finally, after owning the car for several months I received a letter from the dealership, in a dealership envelope and on dealership letterhead. It was the salesman telling me of his real estate business, and how much he would enjoy having my business if I was shopping for a home. <Insert your opinion of this practice here> If you want to buy a car used as a rental, and don't mind the fact that people driving it before you didn't take care of it, shop at Star. I cannot comment on their new car sales, but my service experience was poor enough that I would not go back there. Service at Bill Kay Nissan in Downers Grove is far superior. More