Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Star Nissan
Niles, IL
382 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 382 reviews
September 27, 2016
Ronnie Is The Best!!! We were reluctant to go thru a car dealer to buy a predriven car because of past experiences. Star Nissan is 25 miles from our home, but they a good s We were reluctant to go thru a car dealer to buy a predriven car because of past experiences. Star Nissan is 25 miles from our home, but they a good selection of the car we wanted, so we decided to go take a look. Our sales rep, Ronnie Butros, was professional, knowledgeable and there was never any pressure or hassles. Even after the sale, Ronnie promptly returned my calls and went the extra mile to help me out. It was a very pleasant experience and I will recommend Star Nissan, and Ronnie Butros, to family and friends. More
by St Bro
Employees Worked With
Ronnie Butros
August 16, 2016
Going the extra mile We bought a year old Quest on a Saturday, but since all the paperwork went long and my wife had to go to work, a few things got overlooked in the rush We bought a year old Quest on a Saturday, but since all the paperwork went long and my wife had to go to work, a few things got overlooked in the rush to get out. However, the salesman did a great job following up on my requests in the following week. We really appreciate how he met our needs and made us happy customers. This Nissan dealer is not in our hometown, but we would recommend it to our friends. More
by Questlove
Employees Worked With
Alex and Bart
June 10, 2016
WOW. WOW. WOW Who the xxxx likes buying cars. The used car manager Jerry was honest, funny and didn't waste my frigging time. Star Nissan is good to go. I appreciat Who the xxxx likes buying cars. The used car manager Jerry was honest, funny and didn't waste my frigging time. Star Nissan is good to go. I appreciate them putting up with my buying anxiety and we worked through it. BUY FROM STAR. Thanks Jerry.... Joe F More
by Bluedog1
Employees Worked With
Bruce Berger, Bill Werner, Daniel Aguayo, Eli Reznik, Paul Lukasiewicz, Ronnie Butros
June 02, 2016
Certified on Cars.com is NOT CERTIFIED Make sure you go onto the Star Nissan website and read the automobile description. The car I drove to buy (3 hours) that was advertised under Certifi Make sure you go onto the Star Nissan website and read the automobile description. The car I drove to buy (3 hours) that was advertised under Certified on Cars.com and had a caption under it stating "Nissan Certified" was NOT certified. I was then asked to pay $1600 to get it certified. While the salesman was pleasant he had no explanation really for the discrepancy. On to the dealer regulatory commission... I ended up purchasing the car when they "waived" the certification fee although I feel it hurt my negotiation power because they considered waiving the fee part of the deal. Strange thing is although they were claiming I had to pay extra for the certification, a pretty lengthy process really, the car was already certified by the time we closed the deal. So, either the certification took 30 minutes or the car was already certified and they wanted me to eat the price of that. Either way, something was not right. As far as service, I will see. I got the car home and found it to be pretty dirty under the back seats, and in the back console. Nothing like finding someone else's kids chewed gum and french fries under the seat after you spend XX,XXX. I left a message for my dealer but have not heard back. More
by chefcathy
Employees Worked With
Edgar
May 26, 2016
Deceptive business practices scammers This has to be the worst scamming dealership I have ever dealt with. They are so dishonest that they sold me a used car with a brand new title when i This has to be the worst scamming dealership I have ever dealt with. They are so dishonest that they sold me a used car with a brand new title when it was actually a salvage title. The car was in a major accident in Minnesota rebuild and sold in Illinois as a used car. I asked Daniel Aguayo if the car had a clean record and he showed me a false car fax report and lie through his teeth to make the $30,000 deal. Over the next five years I had nothing but car problems to the point that I had to buy a second car so I won’t lose my job. Finally, when I decided to sell the car I find out the true history of the car. I went back to the dealership only to have them tell me. It not their fault and not their problem. How completely irresponsible of them to flip the issue on me. They were extremely rude and could care less about their customers. More
by Ivan Jimenez
Employees Worked With
Bruce Berger, Daniel Aguayo
April 08, 2016
Deceptive business practices? My wife and I purchased a car from Star Nissan in Niles, IL March 2016. The experience has left us bitter, angry, and dissatisfied. We feel like we My wife and I purchased a car from Star Nissan in Niles, IL March 2016. The experience has left us bitter, angry, and dissatisfied. We feel like we were cheated. I recommend buyers beware and that they not purchase a car from Star Nissan. In the future, we will take our business to a dealer that is not part of the Berman Auto Group. More
by Recentbuyer
Employees Worked With
Shannon Hoffman, Bruce Berger, Eli Reznik
February 09, 2016
Jorge R. We went in to check out a car we had seen on-line and had the opportunity to be paired up with Jorge. He was great from start to finish. He was willin We went in to check out a car we had seen on-line and had the opportunity to be paired up with Jorge. He was great from start to finish. He was willing to work with us and eager to make sure we were happy with out experience. Please if your are looking to purchase and would like to have a no-hassle experience please ask for Jorge. More
by CastilloFam
Employees Worked With
Jorge R.
January 30, 2016
Good Experience Had a good experience buying a used car for my teenage daughter about a month ago. Eli was very helpful, and the car checked out at my local repair s Had a good experience buying a used car for my teenage daughter about a month ago. Eli was very helpful, and the car checked out at my local repair shop as being in excellent shape. More
by Steve
Employees Worked With
Eli Reznik
January 16, 2016
Excellent Customer Service! We were helped by Eli Reznik. What a great guy! He was very knowledgeable and very patient with us. Very honest and upfront. Will definitely be buying We were helped by Eli Reznik. What a great guy! He was very knowledgeable and very patient with us. Very honest and upfront. Will definitely be buying more cars in the future from him and sending recommendations his way! Highly recommend Nissan in Niles and go see Eli! More
by Sergio Velasco
Employees Worked With
Eli Reznik
November 30, 2015
Amazing service I was taken care of with great customer service by this sales associate. He provided great information and would highly recommend going to this dealer I was taken care of with great customer service by this sales associate. He provided great information and would highly recommend going to this dealershipS More
by LuisV15
Employees Worked With
Edgar Martinez
