Star Nissan

I purchased my 1998 Altima from Star Nissan and while driving it more than 100,000 miles, I have been able to always rely on Star Nissan for maintenance and repairs. They have certainly come to know me driving it more than 100,000 miles, I have been able to always rely on Star Nissan for maintenance and repairs. They have certainly come to know me and my Nissan over the years and they have provided excellent customer service. That does not mean that there have not been a couple of slip ups, but they always do whatever it takes to correct the problem/issue. I rely on the quality of the parts and workmanship that they provide to protect me and my family. I highly recommend Star Nissan and plan to purchase my new Nissan from them. More

In November/December, 2009, I was baited and switched on the price, lied to, and as a "compromise", I had to accept "add-ons" that I didn't need or want, and have never used since. I lease three vehicles e the price, lied to, and as a "compromise", I had to accept "add-ons" that I didn't need or want, and have never used since. I lease three vehicles every three years for the past 20 years from Star - NEVER AGAIN. My loyalty is not appreciated and I will not be abused by them again. My husband and I run a big office together, so we don't have a lot of time to waste at a car dealership, especially when it is an open-and-shut-deal. After getting a phone call to come right now, Tommy kept us waiting for two hours when we came to sign papers and pick up my car. When we finally got in front of him, he took every phone call and conversed with every guy that poked his head into his office. Then we had to sit there quietly while he completed papers for another customer! Finally, he changed our terms and lease price, and was horribly rude and condescending to us. I wanted desperately to walk out without the car, but my husband convinced me to stay and just get it over with. Instead of leaving the dealership in a happy state of mind in a pretty little red Sentra, I drove it one mile directly to my home, parked it and didn't even look at it for three weeks. I love the car, but every time I drive it I am reminded of "Sleazy Tommy" and his success at nailing me for a higher lease price (and unnecessary add-ons) than I and the sales manager had already agreed to. Congratulations Nissan! Good job at getting those few extra bucks per month for 39 months. For what it's worth: Star's Service Department seems to do much better in achieving customer satisfaction, at least in my experience. More

I had very bad experience over all, sales person is very disrespectful and mean. He changes the car price few times during the sales, he treat you like an stupid idiot. When comes to financing manger even w disrespectful and mean. He changes the car price few times during the sales, he treat you like an stupid idiot. When comes to financing manger even worse than the sales person, I obvious qualify for 0% APR financing however he stated I only qualify for 5.99% for 36 months??? Wow..... after few exchanges and finally he admits I will qualify for 0% APR financing however I must to agree to purchase bunch of junks for around 4k...???? Stay away from this garbage dealership! waste of time ! time of the purchase was September / 2009 More

Purchasing a car at any dealership is not the end of buying process. you also need to service the car in the dealer's service center. I bought my 2002 Nissan Sentra new no problem and have taken it f buying process. you also need to service the car in the dealer's service center. I bought my 2002 Nissan Sentra new no problem and have taken it for service on a regular basis. long story short. the service technicians tell you there is something wrong with the car when there aren't any. for example, I had my brakes and rotors changed once. Cost me $400. 1.5 years later, they told me the same thing. I got so pissed off, I left. Afterwards, I went to a local mechanic in Flushing. I told them I needed to changethe brakes. They looked at it, and they told me they were as good as new. I really felt betrayed by the dealer's service center cause I placed faith with them Needless to say, I never went back there for anything. Lesson to learn. If you go to Star Nissan service center, and then they tell you a story that you need to get this or that fixed and its going to cost you a lot of money. do yourself a favor, save your self some money, and take your car to another mechanice and get a second opnion. there is a VERY good chance that Star Nissan is overcharging you for unnessesary repairs or repairs you don't even need. More

THIEFS!!Lies, Crooks. I have never had someone rip me off like them, just beware, do yourself a favor and don't even walk in. Part of my contract was for them to take over my old lease, which they never did like them, just beware, do yourself a favor and don't even walk in. Part of my contract was for them to take over my old lease, which they never did and I got stuck with a huge hefty bill. I wish I had the time to take them to court, someone should teach them a lesson More

True about bait and switch. I was quoted one price on a lease and had written agreement, then when I went to arrange to pick up the car even though I have excellent credit I was told because I was unemploy lease and had written agreement, then when I went to arrange to pick up the car even though I have excellent credit I was told because I was unemployed Nissan Financing raised the interest on the lease (BULL!!!!!!!). I was told by 3 other dealers Nissan does not do that. I got my money back and went with a Honda instead. Too bad the cars are good but the dealerships are so sleazy you get soured on the car and go with another brand. More

I wish I could rate them 0. Completely agree with a couple of posts above "bait and switch". My fiance went by himself to pick up the car and work through the finances, they gave him 7% (he have excell couple of posts above "bait and switch". My fiance went by himself to pick up the car and work through the finances, they gave him 7% (he have excellent credit score and got 5.5% quote from HSBC 2 weeks before), but the bait is - if you purchase the extended warranty program, the rate is 4.29%. That's fine. But of course when he called me and I calculated the monthly payment, the number isn't what they said would be. (like someone posted here, I am a finance person and knows amortization and stuff). Then they switched to "the warranty doesn't cover this and that and you should upgrade to this", which is $700 more and the interest rate went up to 4.99%. After 4 and half hours back and forth, he eventually took it for "peace of mind" with the warranty and just tired of negotiating with them. So that's their tactics - wear you out and get confused with numbers since they throw so many different ones at you. I will never ever go back to that dealer and that sales person. I'd rather pay extra money to get the car at another dealer who is honest than dealing with these liars. These are the people who ruined the reputation for the entire car salespeople, of them I do believe some are good but destroyed by these liars. How I wished I read this board before I went to Star Nissan. More

Ever hear of "bait and switch". They gave me "price and switch". I have a signed lease contract for X amount, this included a cap cost reduction and monthly payments. I pay the cap cost reduction, DMV, b switch". I have a signed lease contract for X amount, this included a cap cost reduction and monthly payments. I pay the cap cost reduction, DMV, bank fee, and taxes up front. This is what is stated in the contract. When I went to pick up the car, the finance officer told me that I should not put any money down and that I should work this into the payments because a credit score of 790 entitles me to .9% lease financing. Of course he is smiling and shmoozing as he goes through the new calculations. He gave me a new monthly payment with zero down. They must have thought or hoped that I was some idiot that couldn't add. Too bad for them that I'm in finance and understand present/future value, interest rate, and amortization calculations. They gave me a figure that would have equivalently increased my costs by almost 40%. Let's say from a $400/month payment to $550/month payment, which equals to about $6,000 more over the life of the lease. When I confronted the finance officer about this, the manager and finance officer, ganged up on me and told me that their costs have gone up. I waved the contract in front of them and told them that I have a contract that stated the payments agreed upon. They told me that the fine print on their contract allows them to change the price. Again, too bad for them that I can read. Here's a quote from a relevant portion of the fine print: "THE TOTAL CAH-PRICE DELIVERED LESS THE TRADE-IN ALLOWANCE SHOWN ON THE FRONT OF THIS AGREEMENT IS THE FINAL CONTRACT PRICE TO WHICH YOU AND I HAVE AGREED, AND, IF THE VEHICLE IS A NEW MOTOR VEHICLE, NO ADDITIONAL FEE OR CHARGE WILL BE IMPOSED OR COLLECTED DUE TO CHANGES IN THE MANUFACTURER'S LIST PRICE, OR CHANGES IN THE COST OF FREIGHT OR SERVICES PROVIDED BY YOU" Fairly clear cut iron clad agreement wouldn't you say? Basically, they can't increase your costs if their costs increase. I have no trade in, so, that doesn't apply. To me, it seems like outright fraud when they tried to structure the payments differently, thus, resulting in a 40% increase. On another note, the contract was signed in early May. They gave me 2 delivery dates which they failed to deliver. They gave me the excuse that it did not come in the shipment. Give me a break, in today's world of information at your fingertips, you can't track a $35K item? I friggin make a $10 purchase from amazon.com and I'll know if it's been shipped, what state, and what hub it's in. So, after 10 weeks waiting, numerous phone calls, showing up at the dealership over 5 times, and spending about 20 hours overall on this matter, I have no car and left them my deposit. In any case, it is out of my hands now. My attorney is looking into the matter for punitive and compensatory litigation. I am so pissed off that I've been jerked around, lied to, and having them attempt to defraud me that I would not even settle out of court. It's not a money matter anymore when they tried to defraud me. I want them to go to trial and admit their guilt. I'm sure that this has happened to many people in my area. Many of their consumers do not speak English as their first language, may be culturally shy, and do not know their legal rights. I'm sure they have been victimized and have preyed on other customers successfully. Oh yeah, just one quickieee... I'm suspicious of the "good" reviews. I'll just say that I think they may have a hidden agenda. I've owned or leased so many cars in my life and never thought about spending time to post reviews online. More

I purchased a used vehicle knowing that it had issues with the balance and brakes. The salesman stated that I could still buy the vehicle and they would fix all the issues that was wrong with the vehicl with the balance and brakes. The salesman stated that I could still buy the vehicle and they would fix all the issues that was wrong with the vehicle. They never stood good on their word and now I have to fork over over $1,000 to get it fixed. The salesman himself was sweet, but the managers were complete jerkoffs. More

Waste of time liar liar will lie to their mother bad salesmanship poor and disrespectful crew who all act like they are the big boss and can cut you the deal of the year poorly delivered vehicle thats a salesmanship poor and disrespectful crew who all act like they are the big boss and can cut you the deal of the year poorly delivered vehicle thats as scratches who would want a new car with scratches hmmm no one! Management that will avoid you at all cost how the hell does a dealership like this one stay a float how is owned by a terrorist group or what buyer beware!!!!!!! More