Star Motor Cars - Service Center

Arrogant, Deceptive, Disrespectful, Snobbish, the worst I am filing my complaint with the Houston BBB and State AG for violation of the Texas Deceptive trade Practice Act (DTPA). My letter of complaint lis I am filing my complaint with the Houston BBB and State AG for violation of the Texas Deceptive trade Practice Act (DTPA). My letter of complaint listing the outright lies should be available for review on the BBB website shortly, Lied to by the salesman, then the service dept. and my letter of complaint ignored by the GM, Tom Jinks. Went up the chain to the President of M-B USA, Dietmar Exler. The entire 4-5 week episode basically ended up with Mr. Exler, taking the "Buyer Beware" attitude that M-B USA has no interest in how Star Motor Co. handles their business. When asked who the owner or President of Star Motor Co, is and how to contact him/her, "Melissa" with M-B told she did not know, did not care, the highest official M-B was aware of was the V-Pres. Tom Jinks. It is astounding that M-B USA does not even know who they are doing business with. I later did detective work to find the owner. Star Motor Co. Website says it is a 70 yr. "family owned" business but refuses to let customers contact the owner/President to file a complaint after being stonewalled by GM Tom Jinks. The property owner of Star Motor Co is shown as Mohammad Iqbal Malik, but unable to validate if he is the 70 yr. family head of Star Motor Co.. A close friend had a similar bad experience with Star with his E350, got so mad he traded it for a Jaguar. It is unfortunate the lowest is one star rating as these folks are NO STARS.. More

Second time they misdiagnosed my car HORRIBLE!!! I have an older Mercedes and they misdiagnosed my ac they first thought it was something else then they figured out it was the compressor after I told I have an older Mercedes and they misdiagnosed my ac they first thought it was something else then they figured out it was the compressor after I told them it was the compressor that needed to be changed then they got a faulty compressor and had to get another one then install it so I was in a rental for 2 weeks. Now this is the second time I had my car towed to the dealership because it broke down they charged me 160 to tell me it was a dead battery. I then put a brand new battery when I picked the vehicle up and it ended up breaking down again now I am having to wait till Monday to have the car towed again to the dealership which is 175 for each tow so they can hopefully find the real reason the vehicle is not working, this is absolutely horrendous I take it to a dealership and you would think they know what they are doing and I also asked them to charge up another battery for me so I would have a charge to get to auto-zone he responded ill think about it. Which they did not do.. As well as I asked if they would change out the battery and they said that would cost $100 dollars to change out a car battery.. Seriously I already paid around 2000 dollars for the compressor to be replaced on my first visit now the second time I have already spent $160 for a bad diagnostic and $175 to have the car towed and going to have to spend $175 more to have it towed again there plus all the ubers I am having to take due to not having a vehicle when they typically provide a rental but was unable due to flooding. I am just upset as well with the customer service Im spending so much money and they look like they don't want to see me there. More

The lotus parts guy is awful customer service was pretty terrible. needs some work in that dept. hope they get their at together. this place is going down hill pretty fast. customer service was pretty terrible. needs some work in that dept. hope they get their at together. this place is going down hill pretty fast. More

Dealing with Tim in the service department was a real pleasure. I really appreciated how he kept me informed the whole time my Aston Martin was being serviced. pleasure. I really appreciated how he kept me informed the whole time my Aston Martin was being serviced. More

Have had mostly pretty good and one very bad service experience. <br>Overall mixed emotions about this dealer. Biggest aggravation is the policy (which is apparently a Mercedes factory policy) of not p experience. <br>Overall mixed emotions about this dealer. Biggest aggravation is the policy (which is apparently a Mercedes factory policy) of not providing loaner cars when yours is in for service. All they do is subsidize a rental car to the tune of $25 a day, and you know what kind of car you can rent for that. Of course this wouldn't be so bad if my car was not in for service so frequently.<br> More