Star Motor Cars - Service Center

Purchased an S class,and dash was torn and heads up display was damaged in between test drive and purchase date. They promised to repair, but had order an entire new dash. In meantime a slow AC leak wa display was damaged in between test drive and purchase date. They promised to repair, but had order an entire new dash. In meantime a slow AC leak was noticed, which they could not find after 3 attempts. When dash arrived months later, they also replaced an AC part under the dash guessing it might help. It did not fix leak, and the vent controls were damaged. They did not repair heads up display saying it was not covered warranty, despite paying 20% more for a certified pre owned under warranty, and it being damaged after test drive. For the AC leak, I was told to take it to Greenway who had better techs. They do, Greenway found it was from a loose hose in 30 minutes (no parts needed to fix). The vent controls damaged during dash repair, when Star tried to fix, they caused visible damage to the leather dash, deep gash in door panel, and oil stains on center console. Terrible. More

Stellar and personalized service from Star Motors. Really excellent. Try and get Carlos Garza, if you can. Really excellent. Try and get Carlos Garza, if you can. More

I have used this dealer to service my vehicles for some ten years now and have been very satisfied with the service. ten years now and have been very satisfied with the service. More

Everyone is responsible and respectful and responsive especially Tom and Richard. They are the best . especially Tom and Richard. They are the best . More

I love this dealership because the staff along with Mike my service advisor and Chad makes sure I’m taking care of. Thanks, Ms. Carter my service advisor and Chad makes sure I’m taking care of. Thanks, Ms. Carter More

Prompt service (regular maintenance) with good communications. The coffee machine may need fixing/cleaning as it’s gone downhill; however only waited a few hours and able to leave with car same da communications. The coffee machine may need fixing/cleaning as it’s gone downhill; however only waited a few hours and able to leave with car same day. More

Service rep Mike always takes care of my GLC 300 needs with the best professional help in a timely way! with the best professional help in a timely way! More

We have been using Star Motor for my service work for about 15 years on all our MB vehicles and Teresa Smart has always been great as our service coordinator. about 15 years on all our MB vehicles and Teresa Smart has always been great as our service coordinator. More

Service Department is extremely efficient, easy to book and offered alternatives to accommodate my days schedule. and offered alternatives to accommodate my days schedule. More

I'm happy to rate a dealership I support. I am angry when I am asked to write comments and keep getting requests to write if I choose not to! I am angry when I am asked to write comments and keep getting requests to write if I choose not to! More