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Star Motor Cars - Service Center

Houston, TX

4.8
354 Reviews

354 Reviews of Star Motor Cars - Service Center

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November 30, 2023

Very professional-in and out quickly while I waited. All problems resolved to my satisfaction. More

by CHARLES58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Jinks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie O'Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Garza
November 29, 2023

They having been servicing by 2007 Volvo XC90 since 2009 and I have been pleased with the service and my service advisor Rick. They also service our 2020 Volvo XC90. More

by relong2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department/Rick
November 25, 2023

As a regular customer, I don't have difficulty obtaining a loaner if I need one. I trust Star to do the work that is needed and giving practical advice. They're friendly, too! More

by reneb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Garza
November 23, 2023

The service center and service manager Theresa are all outstanding. It's like coming to see family.... thank you very much More

by vjttwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa in Service - very outstanding
November 21, 2023

Great service . ! We have always been pleased . All the advisors are great to work with. More

by tej10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Jinks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa
November 18, 2023

As always Teresa was responsive, courteous and a pleasure to work with. She is awesome. More

by bpsartori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa smart
November 18, 2023

Teresa is fantastic at her job you need to hire more likse her for service More

by wzerkow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Colbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2023

Excellent service - called a few days ahead to make an appointment; they were ready for me and finished the routine service while i waited. More

by WILSONGW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie O'Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2023

Star Motor Cars Mercedes is a first class operation. A car is only as good as the service department that stands behind it. Thank you Teresa! Thank you Star Motor Cars! More

by eharrell905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Colbert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Smart
November 15, 2023

Great sevice from Teresa Smart to quickly get a damaged tire repaced. Highly recommended for Mercedes. More

by DONAUCOIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Smart
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