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Star Motor Cars - Service Center

Houston, TX

4.8
368 Reviews

368 Reviews of Star Motor Cars - Service Center

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February 05, 2024

5 stars for fixing my ignition problem so fast. Minus 3 stars for the text that "We didn't find a washer leak" (that started after I had my brakes replaced in December). No notation on my receipt More

by PNEMETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Teresa Smart
February 03, 2024

I learned they no longer service my 2000 MB E55 AMG. It was a BIG surprise. More

by BPARKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Two of your service reps.
February 03, 2024

Teresa has been my maintenance advisor advisor for over 20 years. I always feel completely comfortable leaving the maintenance of my car to her. More

by COLOCRUDE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Smart
February 02, 2024

Theresa Smart is the best. She has taken care of me for many years and multiple cars More

by MARK@GARYGREENE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Smart
February 01, 2024

Found a nail in my tire dropped by without an appointment. Carlos my service advisor was on it. He ordered a new tire and confirmed it was covered under my tire and wheel coverage policy. The tir More

by rossaltman
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
January 31, 2024

Brought the car in with an unplanned issue on the lock for the back hatch. Teresa is my service rep and she was there to help me. Checked to see if the part was available and it was all fixed in a few More

by riley58b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Smart
January 27, 2024

My service advisor and mechanic at star are the best! They are the reason we keep coming back. More

by MARIONWADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Colbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teressa & Billy Smsrt
January 26, 2024

Carlos is excellent. Every time I take my car, he is helpful and very reliable. More

by GLADYS.VEGA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos in service
January 23, 2024

Carlos Garza was great. He is knowledgeable, accommodating, accessible and very pleasant. That says it all. More

by gjabdo1935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Garza
January 17, 2024

I did not purchase my vehicle at Star Motor Cars SMC) and thus my experiences with SMC is limited to the service department. I exclusively work with Teresa Smart at the service desk and Billy Smart is my tec More

by E.BENSTOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Smart and Billy Smart
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