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Star Motor Cars - Service Center

Houston, TX

4.8
368 Reviews

368 Reviews of Star Motor Cars - Service Center

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February 16, 2025

Easy to get an appointment, quick turn around on repairs. Advisor kept me updated. Great service More

by Rodney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Smart
February 14, 2025

Working with Teresa Smart and Billy is always amazing they are available to answer questions on my vehicle and provide me with transportation to allow me to continue by business . I appreciate them More

by RICKEY.CHAVEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
teresa & Billy Smart
February 13, 2025

After five years my high voltage battery was giving out error messages. Spoke to Terresa who told me to come on down for a fix. As alway the service was outstanding. Only shock was when I got the bill over More

by OLYSON0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terresa and Carlos in Service
February 10, 2025

As always, Star Motor Cars provides excellent service. Timely, loaner car and everyone is very friendly! More

by ANNAE67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Smart
February 07, 2025

My service advisor, Mike, is very good; however, as far as the overall customer experience, it’s lacking. As mentioned, when I picked up my car, I was not greeted but instead was told basically, “You know More

by Margaret Fisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager on duty. White haired. Don’t know his name.
February 05, 2025

Followed my checklist and -- once they had the correct part in hand -- completed all repairs and checklist items in record time! More

by john.sweney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Smart
February 05, 2025

First experience with the service center and it was excellent. Professional and communicative. Truly impressed. More

by pmarkholmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Duer
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

Teresa has been my service rep. for 20 years. I feel so confident after. I’m confident after my annual checkup that all problems have been found and fixed at the best price availa More

by Susu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Wright
January 30, 2025

Love the services there. Teresa is wonderful as usual. Prompt and very transparent with the bill and the loaner car availability. More

by thienthuyrealty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie O'Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Smart
January 28, 2025

Great service, both professionally and personally. The service department even replaced the defective stem on the spare tire. Great dealership! More

by ROBANDDEBTAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Garza
2
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