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Star Motor Cars - Service Center

Houston, TX

4.8
378 Reviews

378 Reviews of Star Motor Cars - Service Center

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March 09, 2025

Expect the dealership to better prepare for technical issues. Don’t like the slow response from the UK headquarter in doing even warranty work. More

by STEPHEN.IP
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Seureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2025

I used the service department to have my Volvo serviced. The service area was very clean. The staff kept me informed of what was happening. Everyone treated me as if I was a member of the family. Any qu More

by BRUCEKELTON55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Supervisor
March 02, 2025

My normal service advisor was not available, but Mike stepped up and did an outstanding job. Excellent, timely service as usual. Thanks! :) More

by kgalec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department, Mike
March 01, 2025

it is very fast, clean to make car like new one. Thanks for the service More

by JRANKIN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terasa
March 01, 2025

I would have liked a more comprehensive explanation of work done on my car. Getting a list of parts cost and labor costs really doesn’t tell me what all was done. For $900.00 I would have liked more det More

by Riceowl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Smart
February 28, 2025

The service staff is professional and informative. I wish the service coupons were still available. More

by KEVIN@STORYARCHITECTS.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa
February 26, 2025

Mike in Service is just the best. Straightforward, and makes sure everything is handled correctly. Appreciate Star Motor Cars! More

by MELISSA-KILPATRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in Service
February 21, 2025

As usual, the very best service and assistance from the top Mercedes dealership in Texas. Thank you Teresa Smart! More

by PETER74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Smart
February 20, 2025

I did not receive the timely attention I anticipated based on my scheduled appointment. I also did not get an explanation of expectations or receive updates. Repair is still open and loaner cars and cou More

by ROHM3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bradley Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2025

Theresa never fails to help me out! We worked around freezing weather, then rain and got my service done timely. Now all those service lights are GONE. More

by ELIZABETHPOWER0319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Smart Service Dept.
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