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Star Motor Cars - Service Center

Houston, TX

4.8
321 Reviews

321 Reviews of Star Motor Cars - Service Center

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February 20, 2024

Great dealership. Was taken care of during my recent service visit very well. Service dept is efficient. More

by raghu0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa - service
February 17, 2024

Professional attentive service with a smile and on time. No fast talking salesmanship but helpful suggestions. More

by hkirchner0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa
February 17, 2024

All work performed properly. Prompt and respectful service with no surprises. Comfortable waiting area and courteous staff. More

by JOE.MARTINEZ.JOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Seureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2024 -

Star Motor Cars responded

Joe thank you for the review, please let me know if I can ever be helpful in the future! Justin Seureau 832-348-3445

February 15, 2024

Quick, efficient, friendly. Great experience. Got appointment easily. Picked up loaner car and was on my way. Car was ready within hours. More

by SBH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service.
February 15, 2024

Wonderful service…always very accommodating to my needs or circumstances at the time!! Teresa Smart is exceptional and a great representative of your company over many years of my working with her. Her hus More

by janetlvaughan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Seureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Jinks
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Colbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie O'Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad May
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2024

Sales personnel are great at Mercedes new cars and Mercedes Certified Preowned, so is the service department. More

by ldupree59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Colbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Certified Preowned
February 14, 2024

The service was great as usual but I was disappointed in my loaner car. It was filthy with used face masks and cough drops. This has never happened to me before. More

by mimi.foerster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos was super helpful.
February 13, 2024

Excellent service as usual. Carlos Garza is the best Service Manager I have had anywhere. More

by leroy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie O'Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2024

Carlos always gives great service - have been working with him for many years. I feel I can trust the team at Star More

by jackieverity
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos in Service
February 10, 2024

Great service and personnel. Have been using them for +/- 30 years. My adviser was Steve Downey until he retired. Now I have Carlos Garza. Loved them both. More

by gjabdo1935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Garza
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