Star Motor Cars - Service Center

As usual, the very best service and assistance from the top Mercedes dealership in Texas. Thank you Teresa Smart! top Mercedes dealership in Texas. Thank you Teresa Smart! More

I did not receive the timely attention I anticipated based on my scheduled appointment. I also did not get an explanation of expectations or receive updates. Repair is still open and loaner cars and cou based on my scheduled appointment. I also did not get an explanation of expectations or receive updates. Repair is still open and loaner cars and courtesy shuttles were unavailable. More

Theresa never fails to help me out! We worked around freezing weather, then rain and got my service done timely. Now all those service lights are GONE. We worked around freezing weather, then rain and got my service done timely. Now all those service lights are GONE. More

Easy to get an appointment, quick turn around on repairs. Advisor kept me updated. Great service Advisor kept me updated. Great service More

Working with Teresa Smart and Billy is always amazing they are available to answer questions on my vehicle and provide me with transportation to allow me to continue by business . I appreciate them they are available to answer questions on my vehicle and provide me with transportation to allow me to continue by business . I appreciate them More

After five years my high voltage battery was giving out error messages. Spoke to Terresa who told me to come on down for a fix. As alway the service was outstanding. Only shock was when I got the bill over error messages. Spoke to Terresa who told me to come on down for a fix. As alway the service was outstanding. Only shock was when I got the bill over over $700. First experience paying more that $200 for a battery. It must be made out of platium or gold or both with a few diamonds thrown in for good messure. I am expecting it to last another five years.The service department at Star Motors is one of the primary reasons that I continue to be a loyal Star customer. More

As always, Star Motor Cars provides excellent service. Timely, loaner car and everyone is very friendly! Timely, loaner car and everyone is very friendly! More

My service advisor, Mike, is very good; however, as far as the overall customer experience, it’s lacking. As mentioned, when I picked up my car, I was not greeted but instead was told basically, “You know as the overall customer experience, it’s lacking. As mentioned, when I picked up my car, I was not greeted but instead was told basically, “You know where to go” meaning the cashier. My car was filthy and had not been washed. There was no apology. How would this make you feel? More

Followed my checklist and -- once they had the correct part in hand -- completed all repairs and checklist items in record time! part in hand -- completed all repairs and checklist items in record time! More

First experience with the service center and it was excellent. Professional and communicative. Truly impressed. excellent. Professional and communicative. Truly impressed. More