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Star Motor Cars
Houston, TX
477 Reviews
Finding the Right Luxury Vehicle
Has Never Been Easier
Here at Star Motor Cars, our purpose is simple: To rise above the status quo and provide the best luxury car buying experience imaginable. Is achieving this goal a quick or simple process? Of course not. However, the men and women who proudly stand behind the Star Motor Cars name are dedicated to do whatever it takes to not only meet this standard of excellence, but to surpass it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 477 reviews
April 11, 2017
The lotus parts guy is awful customer service was pretty terrible. needs some work in that dept. hope they get their at together. this place is going down hill pretty fast. customer service was pretty terrible. needs some work in that dept. hope they get their at together. this place is going down hill pretty fast. More
by Prideofhethel
Employees Worked With
dont know
February 05, 2017
Terrible sales team. Discriminatory. Not helpful. Accusatory and discriminatory. I tried buying an SUV for my family and they made every excuse to prevent me from buying. Thank goodness f Not helpful. Accusatory and discriminatory. I tried buying an SUV for my family and they made every excuse to prevent me from buying. Thank goodness for other Mercedes Benz dealers but this definitely makes Mercedes Benz look bad. More
by Surgical team
Employees Worked With
Luis
June 22, 2015
Sold me an Astin Martin Sold me a used Astin Martin and I found out they knew the car was a piece of junk. Always in the shop and one time had the car for over a year. Chan Sold me a used Astin Martin and I found out they knew the car was a piece of junk. Always in the shop and one time had the car for over a year. Changed out my speedometer with a different color. Then told me to stick it where the sun doesn't shine. Wouldn't talk to Richard or anyone else at this dealership. Coe Wilson More
by Coe
Employees Worked With
Richard and service dept. the service dept. people had large amounts of turnovers because of the way they were treated.
May 18, 2012
Dealing with Tim in the service department was a real pleasure. I really appreciated how he kept me informed the whole time my Aston Martin was being serviced. pleasure. I really appreciated how he kept me informed the whole time my Aston Martin was being serviced. More
by mjhamlin
Employees Worked With
Tim
January 27, 2009
Both Richard and Tom are great folks in sales. While I ended up buying from another dealership, it was not becaues of any issues with Star. They simply did not have, nor expected to get in, the specific m ended up buying from another dealership, it was not becaues of any issues with Star. They simply did not have, nor expected to get in, the specific model with options I was looking for. They are professional, informed and very willing to help potential buyers out regarding questions and support. I understand their service side is also excellent, thus I plan to use them for my new Aston. More
by StuM
Employees Worked With
Richard, Tom
August 25, 2004
They are very informed and have the best Aston Martin head technician that I have ever dealt with. Richard Wahl is very personable and has a very informed sales staff. Great Experience. head technician that I have ever dealt with. Richard Wahl is very personable and has a very informed sales staff. Great Experience. More
by arcion
Employees Worked With
Richard Wahl
January 29, 2004
Have had mostly pretty good and one very bad service experience. <br>Overall mixed emotions about this dealer. Biggest aggravation is the policy (which is apparently a Mercedes factory policy) of not p experience. <br>Overall mixed emotions about this dealer. Biggest aggravation is the policy (which is apparently a Mercedes factory policy) of not providing loaner cars when yours is in for service. All they do is subsidize a rental car to the tune of $25 a day, and you know what kind of car you can rent for that. Of course this wouldn't be so bad if my car was not in for service so frequently.<br> More
by Billygoat
Employees Worked With
Chris Polumbo
